All jobs

Yale New Haven Health New Haven, CT

Registered Nurse-SRC OR Periop 101

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. As an integral member of the Yale New Haven Health System (YNHHS) healthcare team, the Registered Professional Nurse (RN) upholds the YNHHS mission, vision, values and strategic initiatives to provide the highest level of patient centered care. The RN practices professional nursing as a registered nurse within the legal and ethical framework established by the Connecticut Nurse Practice Act, American Nurses Association Scope and Standards for Nursing Practice, ANA Code of Ethics for Nurses and the YNHHS Professional Practice Model. The professional role of the RN is exemplified by the qualities of leadership, delegation, collaboration, effective communication, ensuring quality outcomes. YNHHS nurses practice in a framework outlined in our professional practice model, which states, "Achieving outcomes through Autonomy and Accountability". We value Nursing Professional Governance, and use evidence and data to support our practice with the patient and family at the center, always. The RN provides care that: * Establishes and maintains a therapeutic relationship with the patient and family encompasses an understanding and integration of cultural and diversity into practice * Includes communicating and working collaboratively with the patient, family and health care team members * Includes respecting the patient's values, preferences, expressed needs and knowledge of the healthcare situation in holistic data collection, in formulating health care outcomes and in the evaluation process. EEO/AA/Disability/Veteran This position is for the SRC OR as part of our Periop-101 - OR RN Residency Program. New Graduate RNs and Experienced non-OR RNs welcome to apply. Perioperative clinical/capstone or related experience is preferred. The SRC OR is a busy OR handling a variety of cases including ortho. Shifts will rotate D/E/N with some weekend, holiday and on-call requirements Responsibilities 1. STANDARDS OF PRACTICE RN practice is guided by the ANA Scope and Standards of Practice (2015). The Standards of Practice describe a competent level of nursing care as demonstrated by utilizing the nursing process components of assessment, diagnosis, outcomes identification, planning, implementation and evaluation. Assessment: The registered nurse collects pertinent data and information relative to the healthcare consumer's health or situation Diagnosis: The RN analyzes the assessment data to determine the actual and potential diagnoses or the issues. Outcomes Identification: The RN identifies expected outcomes for a plan individualized to the healthcare consumer or the situation. Planning: The RN develops and modifies a plan of care that prescribes strategies and alternatives to attain expected outcomes. Implementation: The RN implements the identified plan. Coordination of Care: The RN coordinates care delivery and transitions in care. Health Teaching and Health Promotion: The RN employs strategies to promote health and a safe environment. Evaluation: The RN evaluates progress toward attainment of outcomes. 2. STANDARDS OF PROFESSIONAL PERFORMANCE The ANA Standards of Professional Performance (2015) describe a competent level of behavior in the professional role, including activities related to: ethics, culturally congruent practice, communication, collaboration, leadership, education, evidence-based practice and research, quality of practice professional practice evaluation, resource utilization and environmental health. The RN is expected to engage in professional role activities, including leadership, appropriate to their education and position. The RN is accountable to for their professional actions to themselves, their healthcare consumers, their peers and ultimately to society. Ethics: The RN practices ethically. Culturally congruent practice: The RN practices in a manner that is congruent with cultural diversity and inclusion principles. Communication: The RN communicates effectively in all areas of practice Collaboration: The RN collaborates with healthcare consumer and other key stakeholders in the conduct of nursing practice. Leadership: The RN leads within the professional practice setting and the profession. Education: the RN seeks knowledge and competence that reflects current nursing practice and promotes futuristic thinking. Evidence-Based Practice and Research: The RN integrates evidence and research findings into practice Quality of Practice: The RN contributes to quality nursing practice. Professional Practice Evaluation: The RN evaluates owns' and others' nursing practice. Resource Utilization: The RN utilizes appropriate resources to plan provide and sustain evidence-based nursing services that are safe, effective and fiscally responsible Environmental Health: The RN practices in an environmentally safe and healthy manner. Qualifications EDUCATION Graduation from an accredited school of nursing. BSN preferred. All newly hired registered nurses must have current BCLS certification or must obtain within one month of hire. EXPERIENCE Registered Nurse is the foundational job description for all RNs. All RNs are encouraged to advance through the SPIRE clinical advancement program. LICENSURE Licensed and a currently registered nurse in the State of Connecticut. Clinical specialty certification highly encouraged. SPECIAL SKILLS Registered Nurse is the foundational job description for all RNs. All RNs are encouraged to advance through the SPIRE clinical advancement program. PHYSICAL DEMAND Requires prolonged standing; walking; use of sight, hearing, and touch. May be exposed to infectious diseases. Will be exposed to physical, mental and emotional illness as well as end of life conditions and death. Moderate stress and risk of injury from patient care. Standing/walking for more than half of the day. Frequently bending, reaching, pushing, pulling, twisting and lifting. Must be able to assist pushing/pulling/lifting patients ranging from five (5) to three hundred (300) pounds.

RN

Yale New Haven Health New Haven, CT

Registered Nurse Orthopedics/Neurosciences

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. As an integral member of the Yale New Haven Health System (YNHHS) healthcare team, the Registered Professional Nurse (RN) upholds the YNHHS mission, vision, values and strategic initiatives to provide the highest level of patient centered care. The RN practices professional nursing as a registered nurse within the legal and ethical framework established by the Connecticut Nurse Practice Act, American Nurses Association Scope and Standards for Nursing Practice, ANA Code of Ethics for Nurses and the YNHHS Professional Practice Model. The professional role of the RN is exemplified by the qualities of leadership, delegation, collaboration, effective communication, ensuring quality outcomes. YNHHS nurses practice in a framework outlined in our professional practice model, which states, "Achieving outcomes through Autonomy and Accountability". We value Nursing Professional Governance, and use evidence and data to support our practice with the patient and family at the center, always. The RN provides care that: * Establishes and maintains a therapeutic relationship with the patient and family encompasses an understanding and integration of cultural and diversity into practice * Includes communicating and working collaboratively with the patient, family and health care team members * Includes respecting the patient's values, preferences, expressed needs and knowledge of the healthcare situation in holistic data collection, in formulating health care outcomes and in the evaluation process. EEO/AA/Disability/Veteran Responsibilities 1. STANDARDS OF PRACTICE RN practice is guided by the ANA Scope and Standards of Practice (2015). The Standards of Practice describe a competent level of nursing care as demonstrated by utilizing the nursing process components of assessment, diagnosis, outcomes identification, planning, implementation and evaluation. Assessment: The registered nurse collects pertinent data and information relative to the healthcare consumer's health or situation Diagnosis: The RN analyzes the assessment data to determine the actual and potential diagnoses or the issues. Outcomes Identification: The RN identifies expected outcomes for a plan individualized to the healthcare consumer or the situation. Planning: The RN develops and modifies a plan of care that prescribes strategies and alternatives to attain expected outcomes. Implementation: The RN implements the identified plan. Coordination of Care: The RN coordinates care delivery and transitions in care. Health Teaching and Health Promotion: The RN employs strategies to promote health and a safe environment. Evaluation: The RN evaluates progress toward attainment of outcomes. 2. STANDARDS OF PROFESSIONAL PERFORMANCE The ANA Standards of Professional Performance (2015) describe a competent level of behavior in the professional role, including activities related to: ethics, culturally congruent practice, communication, collaboration, leadership, education, evidence-based practice and research, quality of practice professional practice evaluation, resource utilization and environmental health. The RN is expected to engage in professional role activities, including leadership, appropriate to their education and position. The RN is accountable to for their professional actions to themselves, their healthcare consumers, their peers and ultimately to society. Ethics: The RN practices ethically. Culturally congruent practice: The RN practices in a manner that is congruent with cultural diversity and inclusion principles. Communication: The RN communicates effectively in all areas of practice Collaboration: The RN collaborates with healthcare consumer and other key stakeholders in the conduct of nursing practice. Leadership: The RN leads within the professional practice setting and the profession. Education: the RN seeks knowledge and competence that reflects current nursing practice and promotes futuristic thinking. Evidence-Based Practice and Research: The RN integrates evidence and research findings into practice Quality of Practice: The RN contributes to quality nursing practice. Professional Practice Evaluation: The RN evaluates owns' and others' nursing practice. Resource Utilization: The RN utilizes appropriate resources to plan provide and sustain evidence-based nursing services that are safe, effective and fiscally responsible Environmental Health: The RN practices in an environmentally safe and healthy manner. Qualifications EDUCATION Graduation from an accredited school of nursing. BSN preferred. All newly hired registered nurses must have current BCLS certification or must obtain within one month of hire. EXPERIENCE Registered Nurse is the foundational job description for all RNs. All RNs are encouraged to advance through the SPIRE clinical advancement program. LICENSURE Licensed and a currently registered nurse in the State of Connecticut. Clinical specialty certification highly encouraged. SPECIAL SKILLS Registered Nurse is the foundational job description for all RNs. All RNs are encouraged to advance through the SPIRE clinical advancement program. PHYSICAL DEMAND Requires prolonged standing; walking; use of sight, hearing, and touch. May be exposed to infectious diseases. Will be exposed to physical, mental and emotional illness as well as end of life conditions and death. Moderate stress and risk of injury from patient care. Standing/walking for more than half of the day. Frequently bending, reaching, pushing, pulling, twisting and lifting. Must be able to assist pushing/pulling/lifting patients ranging from five (5) to three hundred (300) pounds. YNHHS Requisition ID 164110

Yale New Haven Health Southport, CT

Medical Assistant

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Responsible for assisting physicians/providers with patient care, rooming patients, and performing clerical, environmental, and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the practice services. Conveys a positive image of the practice. EEO/AA/Disability/Veteran Responsibilities 1. Performs patient care responsibilities as assigned. 1.1. Identifies self to patient/family and explains to patient/family the roles of each member of the care delivery team. 1.2. Accompanies patients to the exam/procedure room. 1.3. Prepares patients for visit. Typically includes vital signs, height, weight, blood pressure, EKG, specimen collection (where applicable), phlebotomy (where applicable), INR (where applicable), pulse oximetry, spirometry, etc. Documents medical and surgical history, family history, social history, problem list, and medications in EPIC. 1.4. Performs screening per physician/provider guidelines. 1.5. Assists physicians/providers with various procedures. 1.6. Obtain pre-authorizations when necessary. 1.7. Convey instructions to patients/family members/caregivers. 1.8. Provides appropriate resource materials and referrals to patient/family as instructed by physician/provider. 1.9. Maintains patient records effectively. 1.10. Efficiently manages and routinely checks the EPIC in-basket. 1.11. Answers and returns calls promptly and provides pertinent information. 2. Performs administrative responsibilities as assigned. 2.1. Sends/receives patient medical records and abstracts new patient records into EPIC. 2.2. Obtains lab/radiology reports, hospital notes, and referral information as requested. 2.3. Completes forms/requisitions as needed. 2.4. Cross-trained on front desk duties, including but not limited to greeting patients/visitors, answering calls, scheduling appointments, and maintaining/scanning patient medical records. 3. Performs environmental responsibilities as assigned. 3.1. Sets up instruments and equipment according to department protocol. 3.2. Applies principles of infection control. 3.3. Cleans exam/procedures rooms, instruments, and equipment between patient visits to maintain infection control following established department policy. 3.4. Cleans the sterilizer (when applicable) according to the scheduled maintenance program and maintains appropriate documentation. 3.5. Orders, sorts, and stores supplies following established department policy. 4. Performs other related organizational duties as assigned. 4.1. Maintains patient autonomy, confidentiality, and dignity. 4.2. Ensures providers submit timely and accurate billing. 4.3. Maintains knowledge of practice policy, HIPAA, current coding, OSHA regulations and CLIA regulations (where applicable). 4.4. Provides prompt attention to urgent and non-urgent patient issues as evidenced by observation and feedback from staff. 4.5. Quickly shares problems related to patients and/or staff with the supervisor. 4.6. Work with the Care Coordinator for Patient Centered Medical Home initiatives. 4.7. Attend and actively participate in staff meetings. 4.8. Collaborate in the development and delivery of programs and activities for individuals, families and population groups that promote health and prevent disease. 4.9. Collaborates in the development of and contributes to individual team and department quality improvement and evaluation activities. 4.10. Advocate on behalf of vulnerable individuals and populations. 4.11. Contribute to a work environment that fosters ongoing educational experiences for self, colleagues, healthcare professionals and members of the community. 4.12. Collaborate in developing a work environment where continuous quality improvements in practice are pursued. 4.13. Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles and physical abilities. 4.14. Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys, and other means) and participate in interventions which address articulated needs. 5. May assist and/or perform chaperone duties for patient medical procedures as needed. 6. May perform other duties as required. Qualifications EDUCATION High School diploma or equivalent required. Must meet one of the following requirements: graduation from an accredited medical assistant (MA) certificate program or Phlebotomy program, certification as a certified nursing assistant (CNA), emergency medical technician (EMT), or paramedic. Employees who join YNHHS through a merger or acquisition may satisfy educational requirements by demonstrating the appropriate combination of education, relevant experience, and current competencies. EXPERIENCE Minimum of one (1) year of experience as a medical assistant (MA), certified nursing assistant (CNA), emergency medical technician (EMT), ambulatory care associate (ACA), patient care associate/technician (PCA/PCT), paramedic, or phlebotomist required. New graduates from an accredited medical assistant certificate program, with less than one (1) year of experience, will be considered. LICENSURE Certification/registration (CCMA/CMA/AAMA/RMA) preferred. Certification/registration may be accepted in lieu of graduation from an accredited MA school. Certification in Basic Life Support (BLS) preferred. SPECIAL SKILLS Ability to follow directions effectively and consistently. Demonstrates a mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population. Flexible and cooperative, with the capacity to adapt to changing demands of the role. Utilizes appropriate communication techniques to meet position requirements and foster positive interactions. YNHHS Requisition ID 189748

Medical Assistant

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Responsible for assisting physicians/providers with patient care, rooming patients, and performing clerical, environmental, and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the practice services. Conveys a positive image of the practice. EEO/AA/Disability/Veteran Responsibilities 1. Performs patient care responsibilities as assigned. 1.1. Identifies self to patient/family and explains to patient/family the roles of each member of the care delivery team. 1.2. Accompanies patients to the exam/procedure room. 1.3. Prepares patients for visit. Typically includes vital signs, height, weight, blood pressure, EKG, specimen collection (where applicable), phlebotomy (where applicable), INR (where applicable), pulse oximetry, spirometry, etc. Documents medical and surgical history, family history, social history, problem list, and medications in EPIC. 1.4. Performs screening per physician/provider guidelines. 1.5. Assists physicians/providers with various procedures. 1.6. Obtain pre-authorizations when necessary. 1.7. Convey instructions to patients/family members/caregivers. 1.8. Provides appropriate resource materials and referrals to patient/family as instructed by physician/provider. 1.9. Maintains patient records effectively. 1.10. Efficiently manages and routinely checks the EPIC in-basket. 1.11. Answers and returns calls promptly and provides pertinent information. 2. Performs administrative responsibilities as assigned. 2.1. Sends/receives patient medical records and abstracts new patient records into EPIC. 2.2. Obtains lab/radiology reports, hospital notes, and referral information as requested. 2.3. Completes forms/requisitions as needed. 2.4. Cross-trained on front desk duties, including but not limited to greeting patients/visitors, answering calls, scheduling appointments, and maintaining/scanning patient medical records. 3. Performs environmental responsibilities as assigned. 3.1. Sets up instruments and equipment according to department protocol. 3.2. Applies principles of infection control. 3.3. Cleans exam/procedures rooms, instruments, and equipment between patient visits to maintain infection control following established department policy. 3.4. Cleans the sterilizer (when applicable) according to the scheduled maintenance program and maintains appropriate documentation. 3.5. Orders, sorts, and stores supplies following established department policy. 4. Performs other related organizational duties as assigned. 4.1. Maintains patient autonomy, confidentiality, and dignity. 4.2. Ensures providers submit timely and accurate billing. 4.3. Maintains knowledge of practice policy, HIPAA, current coding, OSHA regulations and CLIA regulations (where applicable). 4.4. Provides prompt attention to urgent and non-urgent patient issues as evidenced by observation and feedback from staff. 4.5. Quickly shares problems related to patients and/or staff with the supervisor. 4.6. Work with the Care Coordinator for Patient Centered Medical Home initiatives. 4.7. Attend and actively participate in staff meetings. 4.8. Collaborate in the development and delivery of programs and activities for individuals, families and population groups that promote health and prevent disease. 4.9. Collaborates in the development of and contributes to individual team and department quality improvement and evaluation activities. 4.10. Advocate on behalf of vulnerable individuals and populations. 4.11. Contribute to a work environment that fosters ongoing educational experiences for self, colleagues, healthcare professionals and members of the community. 4.12. Collaborate in developing a work environment where continuous quality improvements in practice are pursued. 4.13. Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles and physical abilities. 4.14. Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys, and other means) and participate in interventions which address articulated needs. 5. May assist and/or perform chaperone duties for patient medical procedures as needed. 6. May perform other duties as required. Qualifications EDUCATION High School diploma or equivalent required. Must meet one of the following requirements: graduation from an accredited medical assistant (MA) certificate program or Phlebotomy program, certification as a certified nursing assistant (CNA), emergency medical technician (EMT), or paramedic. Employees who join YNHHS through a merger or acquisition may satisfy educational requirements by demonstrating the appropriate combination of education, relevant experience, and current competencies. EXPERIENCE Minimum of one (1) year of experience as a medical assistant (MA), certified nursing assistant (CNA), emergency medical technician (EMT), ambulatory care associate (ACA), patient care associate/technician (PCA/PCT), paramedic, or phlebotomist required. New graduates from an accredited medical assistant certificate program, with less than one (1) year of experience, will be considered. LICENSURE Certification/registration (CCMA/CMA/AAMA/RMA) preferred. Certification/registration may be accepted in lieu of graduation from an accredited MA school. Certification in Basic Life Support (BLS) preferred. SPECIAL SKILLS Ability to follow directions effectively and consistently. Demonstrates a mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population. Flexible and cooperative, with the capacity to adapt to changing demands of the role. Utilizes appropriate communication techniques to meet position requirements and foster positive interactions. YNHHS Requisition ID 190425

Medical Assistant

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the direction of the Registered Nurse, and as a member of the interdisciplinary healthcare team, provides patient centered care based upon respect for patients preferences, values and needs. Responsibilities include but not limited to direct and indirect patient care activities which are essential in providing high quality and safe patient care consistent with an exceptional patient experience. Based on experience and training, the UAP demonstrates competence in patient-centered care, teamwork, communication and collaboration, evidence-based practice, safety and informatics. These competencies will be defined by the scope of practice and requisite knowledge, skills and attitudes. Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adherers to "I Am YNHH" service excellence pledge and promotes a positive work environment. EEO/AA/Disability/Veteran Responsibilities 1. Patient Centered Care: The ACA provides care and services with information regarding individual values, preferences, needs, and respects the patient or designee as a full partner in providing coordinated, compassionate and culturally appropriate care. 1.1 Obtains specific components of individual and age appropriate care requirements from registered nurse and/or licensed provider 2. Communication: The ACA interacts effectively with patients, families and all health care providers and employees, fostering mutual respect to enhance the patient experience and health outcomes 2.1 Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities. 3. Team Collaboration: The ACA functions effectively within nursing and interdisciplinary teams, demonstrating open communication, mutual respect, team learning and development 3.1 Demonstrates self-awareness, recognizes limitations and communicates concerns to appropriate team members 4. Quality and Safety / Efficient delivery of Care: The ACA minimizes risk of harm to patients and providers through effective individual and team performance. Practices behaviors specific to High reliability organizations (HRO) i.e. CHAMP behavior 4.1 Demonstrates effective use of equipment that support quality and safe patient care 5. Informatics: The ACA uses information and technology to communicate information, mitigate error, and support team decision making 5.1 Achieves and maintains competencies in clinical applications to support areas of responsibilities 6. Professional Development/Clinical Competencies: The ACA demonstrates accountability for clinical competency in care delivery 6.1 Demonstrates accountability and responsibility for own practice 7. Clinical Responsibilities: ACA performs the following clinical functions as per scope of practice. Clinical functions may vary and are identified by the clinical service area requirements. Functions are not limited to the ones listed below. See YNHHS scope of practice policy for more detail. 7.1 As part of the Rooming Process: a. Appropriately identifies patient b. Identifies self to patient/family and explains the role of the UAP. c. Escorts patients to exam/procedure room. d. Prepares patients for visit using standardized rooming workflow/protocol. May include; vital signs, height, weight, blood pressure, EKG, specimen collection, phlebotomy, INR, pulse oximetry, point of care testing, etc. 8. Administrative Responsibilities: ACA performs the following clerical, administrative functions as per scope of practice and as identified by the clinical service requirements. These functions are not limited to below. Specific and more detailed functions are documented in the Scope of Practice 8.1 Sends/receives patient medical records and abstracts new patient records into EPIC. 9. ACA performs the following environmental support functions as per scope of practice and as identified by the clinical service requirements. These functions are not limited to those listed below. Specific and more detailed functions are documented in the Scope of Practice. 9.1 Sets up instruments and equipment according to department protocol. Qualifications EDUCATION A minimum of a high school diploma or GED Have graduated from an approved, accredited, postsecondary medical assisting program, Nursing Assistant Program, or Patient Care Associate Training EXPERIENCE Preferred 12-18 months experience prior work as a Medical Assistant, Nursing Assistant, or Patient Care Associate, preferably in an outpatient clinical setting or relevant patient care environment. Should have clinical competency. LICENSURE Preferred current medical assisting credential (certifications or registration) acceptable to, and recognized by, the Connecticut Department of Public Health. SPECIAL SKILLS Demonstrated ability to communicate effectively with patient, families, peers, and interdisciplinary team. Demonstrate flexibility in adjusting priorities and adjust work plans based on the needs of the patient, the service/unit, and the patient care team. Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, and all internal and external employees. PHYSICAL DEMAND Able to lift a minimum of 40 pounds. Ability to perform tasks of physical endurance and dexterity as required by placement. Consistent use of proper body mechanics. YNHHS Requisition ID 181933

Medical Assistant

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the direction of the Registered Nurse, and as a member of the interdisciplinary healthcare team, provides patient centered care based upon respect for patients preferences, values and needs. Responsibilities include but not limited to direct and indirect patient care activities which are essential in providing high quality and safe patient care consistent with an exceptional patient experience. Based on experience and training, the UAP demonstrates competence in patient-centered care, teamwork, communication and collaboration, evidence-based practice, safety and informatics. These competencies will be defined by the scope of practice and requisite knowledge, skills and attitudes. Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adherers to "I Am YNHH" service excellence pledge and promotes a positive work environment. EEO/AA/Disability/Veteran Responsibilities 1. Patient Centered Care: The ACA provides care and services with information regarding individual values, preferences, needs, and respects the patient or designee as a full partner in providing coordinated, compassionate and culturally appropriate care. 1.1 Obtains specific components of individual and age appropriate care requirements from registered nurse and/or licensed provider 2. Communication: The ACA interacts effectively with patients, families and all health care providers and employees, fostering mutual respect to enhance the patient experience and health outcomes 2.1 Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities. 3. Team Collaboration: The ACA functions effectively within nursing and interdisciplinary teams, demonstrating open communication, mutual respect, team learning and development 3.1 Demonstrates self-awareness, recognizes limitations and communicates concerns to appropriate team members 4. Quality and Safety / Efficient delivery of Care: The ACA minimizes risk of harm to patients and providers through effective individual and team performance. Practices behaviors specific to High reliability organizations (HRO) i.e. CHAMP behavior 4.1 Demonstrates effective use of equipment that support quality and safe patient care 5. Informatics: The ACA uses information and technology to communicate information, mitigate error, and support team decision making 5.1 Achieves and maintains competencies in clinical applications to support areas of responsibilities 6. Professional Development/Clinical Competencies: The ACA demonstrates accountability for clinical competency in care delivery 6.1 Demonstrates accountability and responsibility for own practice 7. Clinical Responsibilities: ACA performs the following clinical functions as per scope of practice. Clinical functions may vary and are identified by the clinical service area requirements. Functions are not limited to the ones listed below. See YNHHS scope of practice policy for more detail. 7.1 As part of the Rooming Process: a. Appropriately identifies patient b. Identifies self to patient/family and explains the role of the UAP. c. Escorts patients to exam/procedure room. d. Prepares patients for visit using standardized rooming workflow/protocol. May include; vital signs, height, weight, blood pressure, EKG, specimen collection, phlebotomy, INR, pulse oximetry, point of care testing, etc. 8. Administrative Responsibilities: ACA performs the following clerical, administrative functions as per scope of practice and as identified by the clinical service requirements. These functions are not limited to below. Specific and more detailed functions are documented in the Scope of Practice 8.1 Sends/receives patient medical records and abstracts new patient records into EPIC. 9. ACA performs the following environmental support functions as per scope of practice and as identified by the clinical service requirements. These functions are not limited to those listed below. Specific and more detailed functions are documented in the Scope of Practice. 9.1 Sets up instruments and equipment according to department protocol. Qualifications EDUCATION A minimum of a high school diploma or GED Have graduated from an approved, accredited, postsecondary medical assisting program, Nursing Assistant Program, or Patient Care Associate Training EXPERIENCE Preferred 12-18 months experience prior work as a Medical Assistant, Nursing Assistant, or Patient Care Associate, preferably in an outpatient clinical setting or relevant patient care environment. Should have clinical competency. LICENSURE Preferred current medical assisting credential (certifications or registration) acceptable to, and recognized by, the Connecticut Department of Public Health. SPECIAL SKILLS Demonstrated ability to communicate effectively with patient, families, peers, and interdisciplinary team. Demonstrate flexibility in adjusting priorities and adjust work plans based on the needs of the patient, the service/unit, and the patient care team. Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, and all internal and external employees. PHYSICAL DEMAND Able to lift a minimum of 40 pounds. Ability to perform tasks of physical endurance and dexterity as required by placement. Consistent use of proper body mechanics. YNHHS Requisition ID 179732

Medical Assistant