Center Care Team - Medical Assistant III

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

Core to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant III (MA) is a critical role to support the PCP day-to-day and ensure efficiency in the care provided to patients. MAs will work closely and collaboratively with their teammates to greet and room ArchWell Health members. S/he will be expected to assist in assessing patient’s health conditions, including performing routine diagnostic testing during appointments.

Duties/Responsibilities:

Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure

Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel

Perform all tasks with a hyper focus on patient experience, including processing of patient phone messages, including: returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician

Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills when necessary, all under physician supervision

Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times

Provide health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls

Act as a resource for daily workflow and best practice development

Center based subject matter expert for clinical flow and devices

Pilot new process rollouts, providing detailed feedback to process owner.

Collaborate and assist with new colleague onboarding and training

Participate in interviewing process for medical assistants

Provide oversight of daily center flow and provider schedules in coordination with Center Manager

Maintain clinical supplies/inventory
Facilitate Clinical Huddles
Report out on center performance and clinical needs in monthly staff meetings

Conduct monthly check-ins with center Medical Assistants

Required Skills/Abilities:

Must possess a high degree of emotional intelligence and integrity; driven and focused work ethic

Self-starter with the ability to think creatively and work effectively

Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership

Strong communicator that is customer-oriented

Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects

Experience with claims/quality reports and analytical software packages

Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software

Ability to travel on occasion for company meetings

Ability to develop constructive and cooperative working relationships with others.

Provide feedback on colleague competency to CM and/or designee for remediation.

Demonstrated advanced competency in the following categories:

FOC testing devices

Member clinical intake

Minimum of 3.5 score annual performance review

Education and Experience:

High school diploma or equivalent education (GED) required
Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) required
A minimum of 3 years of work experience as a Medical Assistant in a hospital, medical clinic or comparable environment
Certification as a Medical Assistant required
BLS for Healthcare Providers required
Experience working with geriatric patients is a plus
eClinicalWorks experience required
Excellent analytical, strategic thinking, and creative thinking skills
Experience with processing referrals and care coordination preferred
Embodies and serves as a role model of ArchWell Health’s Values:
- Be compassionate
- Strive for excellence
- Earn trust
- Show respect
- Stay resilient
- Always do the right thing

About ArchWell Health:

At ArchWell Health, we’re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.

Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We’re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

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