Quality Specialist LPN/RN

Blue Ridge Care Winchester, VA 22601, US

Quality Specialist – Blue Ridge Care

Your expertise helps ensure excellence, compliance, and quality at every step of care.

Your clinical insight and attention to detail protect the integrity of care delivery and support our mission every day.

At Blue Ridge Care, we are dedicated to optimizing quality of life and well‑being for individuals affected by aging, chronic illness, or serious disease. As a mission‑driven, not‑for‑profit healthcare system, we deliver integrated services across hospice care, chronic illness programs, PACE, community thrift shops, and grief support—all guided by compassion, integrity, and excellence.

With a strategic focus on growth and innovation, our team of Future Makers is committed to “Caring for life” by continuously improving how we serve our community.

About the Role

The Quality Specialist plays a vital role in supporting high‑quality patient care, regulatory compliance, and accurate medical record management across hospice and chronic illness services. This role blends clinical expertise with quality improvement, compliance oversight, and education—ensuring documentation integrity while supporting both patient and employee health initiatives.

As a member of the Quality & Compliance Team, you will serve as a clinical resource to staff, contribute to regulatory readiness, support EMR workflows, and help advance organizational quality goals.

How You’ll Make a Difference

Quality & Compliance

Conduct medical record chart reviews and focused compliance audits; provide written feedback to staff regarding deficiencies and required corrections.
Analyze documentation trends and report high‑risk or unfavorable findings to leadership to support education and performance improvement.
Maintain up‑to‑date knowledge of federal, state, and accreditation standards and educate staff to ensure compliance.
Attend Interdisciplinary Team (IDT) meetings to ensure regulatory and accreditation compliance.
Participate in departmental and organizational quality assessment and improvement initiatives.

Hospice Reporting & Documentation

Support management of the Hospice Outcomes and Patient Evaluation (HOPE) Tool, ensuring complete and accurate datasets prior to submission.
Educate staff on HOPE requirements and proper EMR documentation.
Ensure medical records are accurate, complete, secure, and HIPAA‑compliant.
Assist with scanning, indexing, discharge paperwork, letters, appeals, and medical record requests.

EMR & Clinical Support

Serve as an advanced clinical administrator for the EMR system.
Provide EMR training for new hires and ongoing support for troubleshooting and workflow optimization.
Act as a clinical documentation and process resource for staff.

Education, Operations & Support

Assist with staff education and new‑hire orientation as needed.
Support employee and occupational health initiatives.
Perform direct patient care as assigned (LPNs under RN direction).
Assist with supply inventory, patient and caregiver survey calls, service failure follow‑up, and incident documentation.
Perform additional duties as assigned to support Quality & Compliance operations.

What You Bring

Required

Current, unrestricted RN or LPN license in Virginia or compact multistate license eligible to practice in Virginia.
Minimum of three (3) years of clinical nursing experience in hospice or palliative care.
Strong knowledge of hospice principles, including pain and symptom management and end‑of‑life care.
Familiarity with state and federal hospice regulations.
Proficiency in EMR systems and documentation standards.
Excellent verbal and written communication skills.
Strong organizational, time‑management, and critical‑thinking skills.
Valid driver’s license and insured automobile; ability to travel throughout the service area.

Preferred

CHPN or CHPLN certification.

Physical, Sensory & Cognitive Requirements

Ability to focus on moderate detail with frequent interruptions.
Ability to manage multiple priorities over an 8‑hour workday.
Regular sitting; occasional standing, walking, bending, and lifting up to 25 pounds.
Ability to communicate effectively in both written and verbal formats.
Ability to work cooperatively with interdisciplinary teams while maintaining professional boundaries and demeanor.
Ability to manage stress and sensitive situations involving patients, families, staff, and regulatory partners.

Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

Why You’ll Love Working Here

At Blue Ridge Care, caring for others starts with caring for our team. You’ll be part of a supportive, mission‑focused environment where clinical expertise drives meaningful impact.

We offer:

Competitive Pay
PTO & Paid Volunteer Time
Comprehensive Health Benefits
Tuition Reimbursement & Scholarships
Peer Support & Mentorship
30% Thrift Shop Discount
Career Growth aligned with our Blue Ridge Care 2030 Strategic Plan

Your work helps ensure our patients, families, and colleagues receive the highest standard of care—today and into the future.

Blue Ridge Care is a non‑profit, equal opportunity employer. We celebrate diversity and foster an inclusive environment for all.

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