RN Full-time
Devoted Health

Triage Clinical Guide (Registered Nurse) - Night Shift

Devoted Health , US
$95,000 - $110,000 / year

Job Description

A bit about this role

We want to help members navigate the healthcare system in a better and safer way. This means getting the right care at the right place, at the right time. As a Triage Clinical Guide (Registered Nurse), you’ll be responsible for providing telephonic advice and clinical triage when Devoted Health members call us for support. You'll serve as a fierce advocate, helping them achieve better health outcomes and connecting them with the necessary resources.

Our ideal Triage Clinical Guide is caring, compassionate, solution-oriented, and enthusiastic about providing an outstanding member experience. You possess excellent clinical judgment, are ready to innovate, and are excited about changing the way healthcare is delivered. You will be joining a team of adaptable, scrappy, and resilient professionals who are proud to be part of the Devoted family, creating a revolution in care delivery.

Schedule Details:

  • This is a full-time, night shift role.

  • You will work three (3) scheduled clinical shifts per week on a rotating basis, including weekends and holidays. Shifts are scheduled based on business needs and may include: 8:00 PM – 8:30 AM ET (current primary shift) or 6:00 PM – 6:30 AM ET (alternate shift).

  • The remaining 2.5 hours per shift are reserved for administrative work, training, and team meetings. Shift assignments are subject to change based on operational needs, and candidates must be flexible to work either schedule as required.

Your Responsibilities & Impact:

  • Clinical Triage: Engage with members via telephone and the patient portal to provide clinical advice, educational materials, answer questions, and direct patients to the appropriate level of care.

  • Care Coordination: Connect members with the exact care they need, whether routing them to providers within Devoted Medical, primary care, urgent care, or emergency services.

  • Telehealth Support: Deliver exceptional support to patients with urgent complaints across multiple geographies, leveraging video telehealth visits to keep them safely at home whenever possible.

  • Interdisciplinary Collaboration: Work seamlessly alongside a multidisciplinary team—including other RNs, NPs, PAs, MDs, and medical assistants—safeguarding our collaborative, team-based culture.

  • Continuous Growth: Enthusiastically participate in learning sessions and be eager to grow your own skills while teaching others.

  • Patient Advocacy: Fiercely promote our model of treating and caring for patients like they are our own family members.

Required Skills & Experience:

  • Licensure: An active, unencumbered Compact RN license OR a willingness to obtain additional state licenses as needed (for non-compact states).

  • Experience: A minimum of 5 years of direct patient care experience.

  • Triage Expertise: Prior clinical triage experience in an Emergency Department, Intensive Care Unit, Primary Care, or Telephonic Triage setting.

  • Telehealth: Prior telehealth experience is required.

  • Technical Agility: Eager to learn and able to quickly master electronic medical records (EMR), remote telephone software, and virtual video systems.

  • Work Style: Exceptional communication and active listening skills. You enjoy fast-paced work, are eager to task-switch, and are always happy to help colleagues.

Desired Skills & Experience:

  • BSN (Bachelor of Science in Nursing) degree preferred.

  • Experience caring for older adult populations.

  • Experience working within population health or value-based care programs.

Attributes to Success:

  • Curious & Compassionate: You listen to others, lead with empathy, and aren't afraid to be wrong or change your mind.

  • Detail-Oriented: You hold high standards for patient care, are well-organized, and possess meticulous attention to detail.

  • Happy Warrior: As long as you’re in a great environment with smart, caring people working toward a common aim, you’re comfortable working hard and tackling tough challenges.

  • Innovative: You are wired for learning and change. You want to make a difference by testing new ways of doing things to build a better care system.

  • Agile: Agility and collaboration are critical. We are a growing organization with a start-up mentality—you believe we can do hard things together!

Salary Range: $95K - $110K

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

  • Employer sponsored health, dental and vision plan with low or no premium

  • Generous paid time off

  • $100 monthly mobile or internet stipend

  • Stock options for all employees

  • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

  • Parental leave program

  • 401K program

  • And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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Devoted Health

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The Visiting Nurse exercises independent judgment in day to day responsibilities, including the establishment of the plan of care and the provision of home health services. The Visiting Nurse assigns and supervises Home Health Aides and Licensed Practical Nurses and collaborates with the patients primary and specialty physicians to develop, implement, and evaluate the individual plan of care. The Visiting Nurse completes nursing procedures and treatments safely and in accordance with accepted professional standards of care. The nurse is responsible for patient teaching, and counseling patients and families regarding self-care and evaluating the patients response to care. The Visiting Nurse initiates appropriate referrals to other home health disciplines as necessary and as a multidisciplinary team member, collaborates to coordinate and evaluate care. The nurse coordinates the daily visit schedule with the office staff and maintains acceptable standards of productivity. Characteristic Duties And Responsibilities Admission/Assessment/Discharge Ensures patients are eligible for home care services and meet all required program guidelines. Exercises independent judgment in day to day responsibilities. Completes accurate comprehensive nursing assessments, including OASIS dataset when applicable, to identify physical, psychosocial, developmental, and environmental needs of the patient. Educates the patient and family regarding home care services and assists them in independence with care. Case Management Ensures that the care provided is safe, effective, patient-centered, timely and efficient. This approach achieves optimum value and desirable outcomes for all ? the patients, their support systems, the providers and the payers. Facilitates the achievement of patient wellness and autonomy through advocacy, assessment, planning, communication, education, resource management and service facilitation. Secures and maintains complete physician orders within regulated time frames. Develops, updates, and maintains plan of care based on the initial and ongoing assessment of patient and family needs, meeting all regulatory time frames. Communicates and interacts with patients and families/caregivers in a positive, effective, and professional manner. Coordinates the plan of care with other nursing staff, physical therapists, occupational therapists, speech language pathologists, home health aides, dieticians, and medical social workers, and documents for inclusion in the medical record. Provides effective case management of assigned patients including the utilization of appropriate disciplines, achievement of quality metrics, cost-effective services and the appropriate use of medical supplies. Patient and Family Centered Care Actively engages the patient and family by exhibiting respect and dignity, sharing information in a timely and unbiased manner, and welcoming and encouraging participation to achieve shared decision making. Collaborates with other members of the team, including the patient and family, to achieve the ideal patient care experience. Delivery of Care Performs and submits timely documentation of nursing assessments, procedures, and interventions in the home according to the plan of care. Ensures that patients meet insurance requirements for home health services. Adheres to all UMHS and agency infection control and safety policies. Delivers nursing care according to departmental and professional standards of care. Manages assigned patient caseload, and maintains departmental productivity standards. Teaches and/or supervises family members and other caregivers in the care of the patient, seeking to encourage the maximum amount of independence with the care. Accountable for utilizing all technology and equipment (i.e., cellular phones, point of care devices, computers, etc.) according to department expectations and policies. May also see patients under age 18 if specific pediatric competencies have been met and pediatric competency checklist has been completed. Supervisory and General Supervises and assigns Licensed Practical Nurses and Home Health Aides. Directly supervises nursing students as assigned. Assists in the planning, organization, implementation, evaluation and supervision of student training and provision of care and services. Works up to two weekends out of every four weeks; holiday and evening rotations as assigned. Communicates effectively and professionally with colleagues and provides support for smooth functioning of nursing teams. Updates required employee information as necessary. Other Related Duties Complies with all University of Michigan and departmental standards and expectations. Supports the departments commitment to continuous improvement activities and principles through positive and respectful contribution in all problem-solving and change processes at Home Care Services. Performs other duties as assigned. Physical Demands The employee will be able to perform the assigned duties and responsibilities with or without reasonable accommodations. The duties include performing skilled physical assessments and various skilled nursing activities, such as changing dressings, providing medication via IVs and injections, drawing blood, assisting with personal care, exercises/ambulation, auscultation of lung and bowel sounds, etc. The duties also include the use of equipment for client care, such as oxygen equipment, suctioning, medication dispensers, laboratory screening meters, and IV pumps. This position requires knowledge of the use of laptop computers, and cell phones for documentation and communication. These duties require fine motor coordination/dexterity, the ability to grasp, vision with or without corrective aids adequate for fine motor tasks, client assessment, and driving. The job requires the physical demands of occasional lifting greater than 50 pounds, reaching, pushing, walking, going up and down stairs, driving, etc., with or without the use of assistive/adaptive devices. Employee drives personal or University owned vehicle to various work site locations on a regular basis including in-town and highway driving in good and inclement weather. Work Environment The job requires the health care professional to work with the patient in the patients home. Must be able to travel from point A to point B throughout the workday in all kinds of weather as assigned. Environmental factors of the patients home are not within the control of the Health System (i.e., whether or not there is a smoker in the home, pets, apartment complexes, home entrance, etc.). OCCUPATIONAL HAZARD INFORMATION: Staff members may have routine exposure to all chemical inventory, inclusive of hazardous materials, housed at all work sites for Home Care Services, including but not limited to: the office, hospital, clinics, vehicles and warehouse. Chemical inventory reference materials are available to all staff in the form of hard copy and on-line Material Safety Data Sheets. Staff may carry out assignments in patient?s homes, hospitals, clinics and HCS offices. Staff may drive personal or University owned vehicle and walk on uneven surfaces to these various work site locations in all weather conditions on a regular basis. Required Qualifications* Current licensure to practice nursing in the State of Michigan Two (2) or more years of acute adult medical surgical and/or home care experience in the last 5 years Direct experience with all types of vascular access devices, wound care, and oxygen therapies In-depth experience in patient education (i.e. self-care, disease management state) Ability to travel from point A to point B throughout the workday as assigned Expectations Of The Position Ability to work independently in a multidisciplinary, fast-paced environment as demonstrated by interview, professional references and performance evaluations Ability to demonstrate excellent problem solving and triage skills Excellent communication and customer service skills Demonstrated proficiency with computer skills, Microsoft Word, e-mail, and smart phones NOTE: Required qualifications must be met by the candidate in order to be interviewed and considered for the position. RESUME REQUIRED (for Both Internal & External Applicants) You must attach a complete and accurate resume to be fully considered for this position Desired Qualifications* Home care experience as a Registered Nurse within the last two years Certification in home care related specialty; i.e. wound care, ostomy certified, cardiac rehabilitation, diabetes, COPD BSN Experience in teaching and developing patient education materials Experience with EPIC Home Health Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? Nursing at Michigan offers a competitive salary with excellent benefits! Hourly range for Registered Nurses $41.78-$64.81/ hour Evening Shift Differential-$3.00 / hour Night Shift Differential- $4.00 / hour Day Shift Weekend Differential- $2.90 / hour Evening Shift Weekend Differential- $5.90 / hour Night Shift Weekend Differential- $6.90 / hour Charge Nurse Differential- $1.00 / hour The Benefit Package Includes Excellent medical, dental and vision coverage 2:1 Match on retirement savings and immediate vesting Generous Paid Time Off Allowances Robust Tuition and Certification support programs Large offering of no cost CEs and professional development for advancement Nursing Specific Info Required qualifications must be met by the candidate in order to be interviewed and considered for the position. Posting may be filled after the initial 5-day posting period. Applicants who have left the UMPNC bargaining unit must include on their resume dates of past employment including months and years of service along with effort. Positions less than 20 hours/week may be combined. If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at (734) 936-5183. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes. Work Schedule Appointment: 40 Hours Shift:: Day shift, with rotating weekends and evenings. Location: Michigan Visiting Nurses Note: All new employees will be expected to float to a designated unit(s) in times of low census. Union Affiliation This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment. Background Screening Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. In addition to the screenings indicated above under Michigan law, a criminal history check including fingerprinting is required as a condition of transfer or employment for this position. U-M EEO Statement The University of Michigan is an equal employment opportunity employer.