Medical Assistant

American Family Care Theodore, AL 36619, US

$18 - $22 / hour

Make an impact—front desk to triage

At American Family Care, our Medical Assistants are the heartbeat of the clinic — blending clinical skill, patient service, and front-desk/insurance verification expertise to keep our centers running smoothly. Whether you’re triaging a patient, drawing blood, or ensuring accurate insurance eligibility, you’ll play a key role in delivering care and ensuring our services are paid correctly.

If you thrive in a fast-paced urgent care or medical office setting, adapt quickly, and pride yourself on both accuracy and compassion, we want you here. What you’ll do

Clinical Care: Greet and triage patients, collect vitals/histories, perform venipuncture and CLIA-waived point-of-care testing (COVID, flu, strep, glucose, A1C, UA, etc.), assist with minor procedures, wound care, EKGs, and nebulizer therapy.
Insurance Verification & Front Desk: Register patients, verify insurance eligibility, determine financial responsibility, collect co-pays, reconcile payment logs, and maintain EMR accuracy.
Patient Service: Educate patients on both clinical procedures and financial expectations, provide clear discharge instructions, and de-escalate concerns with empathy and professionalism.
Team & Compliance: Participate in daily huddles, maintain compliance logs (crash cart, fridge temps, etc.), support infection-control and HIPAA standards.

What We’re Looking For

Completion of an accredited Medical Assistant program.
Active national MA certification (CMA, RMA, CCMA, or equivalent) at hire.
At least 1+ year of experience with insurance verification and patient registration required.
Active BLS certification required or must be obtained within defined onboarding period.
Urgent care or emergency room experience highly valued.
EMR proficiency (Experity preferred); comfort with payer portals (e.g., Waystar).
Proven venipuncture and specimen collection skills.

Additional requirements

Must successfully pass a drug screen and criminal background check as a condition of employment.
Full availability including ability to work evenings/weekends and float to nearby centers as needed.

Why You’ll Love Working Here

Competitive pay and benefits package.
Opportunities for professional growth and cross-training.
Collaborative, supportive, patient-first team culture.
Make an impact by delivering The Right Care. Right Now.

Work environmentFast-paced urgent care with frequent role-switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts and float coverage as needed.

American Family Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AFC is committed to pay equity and transparency. The expected pay range for this role is $18-22 per hour. Final compensation offers will be determined based on a combination of factors, including experience, certifications, education, and geographic location. In addition to base pay, AFC offers a competitive benefits package and advancement opportunities (varies by full-time/PRN/part-time status).

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Knowledge, Skills, and Abilities Excellent communication skills both written and verbal HighExcellent communication skills both written and verbal High Knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. MediumKnowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Medium Ability to document and communicate pertinent information and establish and maintain effective working relationships with patients and clinic staff. HighAbility to document and communicate pertinent information and establish and maintain effective working relationships with patients and clinic staff. High Strong knowledge and understanding of electronic medical record systems MediumStrong knowledge and understanding of electronic medical record systems Medium The ability to manage time efficiently in order for the practice to maintain patient flow is important. HighThe ability to manage time efficiently in order for the practice to maintain patient flow is important. High Ability to take detailed notes and accurate documentation. HighAbility to take detailed notes and accurate documentation. High Highly organized with excellent time-management skills with attention to detail. HighHighly organized with excellent time-management skills with attention to detail. High Ability to work in fast-paced situations and make sound decisions quickly. HighAbility to work in fast-paced situations and make sound decisions quickly. High Excellent interpersonal skills and high level of compassion. HighExcellent interpersonal skills and high level of compassion. High Ability to communicate effectively with patient and the healthcare team, including the ability to explain registration policies and procedures. HighAbility to communicate effectively with patient and the healthcare team, including the ability to explain registration policies and procedures. High Ability to maintain regular, reliable, and punctual attendance. HighAbility to maintain regular, reliable, and punctual attendance. High Demonstrated ability to be flexible and adaptable to change. MediumDemonstrated ability to be flexible and adaptable to change. Medium Ability to work efficiency and effectively under tight deadlines and high work volume. HighAbility to work efficiency and effectively under tight deadlines and high work volume. High Knowledge of patient rights and laws relative to those rights, such as HIPAA HighKnowledge of patient rights and laws relative to those rights, such as HIPAA High Excellent telephone listening and verbal communications skills. HighExcellent telephone listening and verbal communications skills. High Greets patients in a friendly manner using high efficiency customer service. Documents all patient interactions efficiently in the medical record. HighGreets patients in a friendly manner using high efficiency customer service. Documents all patient interactions efficiently in the medical record. High Equal Employment Opportunity/Affirmative Action Employer The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.