Medical Assistant Associate

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The Transplant Clinic ACU is a multidisciplinary ambulatory care unit dedicated to providing high-quality, patient-centered care to solid organ transplant patients across the continuum of care. The clinic supports patients undergoing evaluation, transplant, and long-term post-transplant management while partnering closely with adult and pediatric specialty teams to optimize patient outcomes and experience.

The Transplant Clinic ACU supports multiple transplant programs including kidney, liver, lung, heart, and living donor services and works collaboratively with providers, nursing, allied health professionals, and operational teams in a fast-paced and highly specialized environment. The clinic is committed to operational excellence, compassionate care, teamwork, and continuous process improvement while supporting the complex needs of transplant patients and families.

We are seeking compassionate, adaptable, and team-oriented individuals committed to providing exceptional patient care and operational support. This position will partner closely with Pediatric Cardiology, Pediatric Heart Transplant, and Transplant Operations teams to support the pediatric heart transplant patient population.

This position is hybrid, with the expectation that the Medical Assistant will be onsite a minimum of two times per week to support clinic operations, direct patient care activities, and onsite responsibilities.

Responsibilities*

Provides patient intake and prepares patients for clinic visits, examinations, and procedures while ensuring excellent customer service and efficient patient flow for the pediatric heart transplant population. Responsibilities include both onsite and virtual patient support within scope of practice and departmental guidelines.

Patient Intake

• Responds to general patient and family inquiries regarding clinic operations within scope of practice.
• Rooms patients virtually and in person and performs standard patient intake including vital signs, medication reconciliation, medical history updates, screenings, documentation, and other assigned tasks following established workflows and protocols.
• Prepares and reviews patient information prior to appointments, including medical records, prescription updates, and relevant clinical documentation.
• Performs room preparation and turnover duties, ensuring exam and clinic spaces are stocked, organized, and prepared for patient care activities.
• May assist with obtaining outside records, diagnostic results, and supporting documentation necessary for transplant-related visits and coordination of care.
  
  
  

Patient Care

• Supports direct patient care activities within competency and Ambulatory Care guidelines.
• Administers medications, injections, and immunizations per standing orders, clinic protocols, and competency requirements.
• Performs point-of-care testing, EKGs, specimen collection, and assists providers with basic treatments, tests, and procedures as appropriate.
• Enters orders per policy and queues medication renewals within scope and established workflows.
• Documents patient information accurately in MiChart within scope of practice.
• Observes patient status and reports changes appropriately to providers and clinical staff.
• Acts as a chaperone during sensitive exams, diagnostic procedures, or upon patient request.
• Provides routine patient instructions and assists with forms and consent workflows as assigned.
• Supports transplant-specific workflows including coordination of clinic readiness, patient follow-up tasks, and communication with interdisciplinary care teams.
  
  
  

Administrative And Clinical Workflow Support

• Efficiently prepares and organizes clinic and procedure spaces with appropriate equipment and supplies.
• Maintains and cleans clinical equipment according to department and infection prevention guidelines.
• Supports hybrid clinic workflows by collaborating with Pediatric Cardiology, Pediatric Heart Transplant, and Transplant Operations teams.
• Assists with coordination of care activities, patient follow-up tasks, inbox management support, and operational workflows supporting the pediatric heart transplant population.
• Maintains clinic supply inventory and assists with stocking and operational readiness of clinical areas.
• Contributes to a safe, respectful, and supportive environment for patients, families, faculty, and staff by following established policies, procedures, and guidelines.
• Participates in departmental training, competency validation, and process improvement initiatives as assigned.
  
  
  

Required Qualifications*

• High school diploma or GED.
• Completion of a Medical Assistant program OR current enrollment in, or completion of coursework in a healthcare professional program (e.g., medical school, PA program, nursing program, or related clinical training) OR an equivalent combination of education and experience (1 - 3 years).
• Demonstrated knowledge of clinical workflows, patient care, and basic medical terminology
  
  
  

Desired Qualifications*

• Certification as an Emergency Medical Technician (EMT), Certified Nurse Assistant (CNA) or Medical Assistant (MA)
• Current Medical Assistant certification preferred or required per department guidelines.
• Excellent interpersonal, communication, and organizational skills.
• Ability to work collaboratively in a multidisciplinary clinical environment.
• Demonstrated ability to prioritize work and adapt in a fast-paced ambulatory care setting.
• Experience with electronic medical records preferred.
• Ability to support both onsite and remote operational workflows in a hybrid work environment.Previous ambulatory care or transplant experience preferred.
• Pediatric experience preferred.
• Experience working in a highly specialized, multidisciplinary clinical environment preferred.
• Familiarity with MiChart/Epic preferred.
  
  
  

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings
  
  
  

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.