Registered Nurse Phone Triage

Position Summary: Responsible for the delivery of patient care through the nursing process of assessment, nursing diagnosis, planning, implementation and evaluation. The Registered Nurse in this role is responsible for promptly answering calls from patients from area villages and conducting comprehensive triage assessments over the phone. Using established triage protocols, the nurse will accurately assess patients' medical needs, collaborate with healthcare professionals, and provide guidance to ensure optimal patient outcomes. Additionally, this position involves serving as a knowledgeable resource for colleagues and patients while applying age-specific and culturally sensitive considerations when delivering remote village triage care. The nurse actively supports the mission of Yukon Kuskokwim Health Corporation, with a specific focus on remote village triage services. 

Position Qualifications: 

Minimum Education: Must have completed a program of education in nursing from an NLN approved institution.

Minimum Experience: Preferred one year experience in health care setting as a Registered Nurse conducting telephone triage.

License, Certification, Registration: Must be licensed in good standing in the State of Alaska as a Registered Professional Nurse. Current BLS. The successful candidate will be required to pass and maintain competencies for this position.

Equipment/Tools: Office equipment (i.e. computer, telephone, fax machine, copy machine), other telecommunication equipment.

Specialized Knowledge and Skills

•  Proficient oral and written communication skills, essential for conducting remote patient assessments and providing clear guidance over the phone.
• Able to practice nursing as described in the Alaska Statutes regarding the practice of Registered Nursing, ensuring compliance with all relevant regulations.
• Strong cognitive and technical knowledge required to effectively manage patient care across the continuum of remote triage services.
• Flexibility with work schedule and the ability to make independent decisions within prescribed limits, adapting to the unique demands of remote triage nursing.
• Utilization of the nursing process in the provision of patient care, including accurate assessment, treatment administration, interpretation of diagnostic tests, and patient/family/significant other education.
• Knowledge of medical terminology, enabling effective communication with patients and healthcare professionals.
• Competence in working within a patient care setting, particularly in a remote telephonic environment.
• Strong foundational nursing skills to address a wide range of medical inquiries and emergencies over the phone.
• Ability to read, analyze, and interpret general professional journals, technical procedures, and governmental regulations, ensuring adherence to guidelines and procedures.
• Effective documentation of actions involved in care delivery and communication with patients and colleagues.
• Theoretical knowledge of the nursing process, care management, and continuity of care, with the ability to apply these concepts to remote triage services.
• Proficiency in mathematical skills, including addition, subtraction, multiplication, and division, as well as the ability to compute rates, ratios, and percentages for accurate assessment and triage decisions.
• Problem-solving skills to address practical challenges and adapt to a variety of concrete variables in remote patient care.
• Interpretation of instructions furnished in written, oral, diagrammatic, or schedule form, facilitating effective triage assessments and patient interactions.
• Supervisory Responsibilities -None

Benefits Include:

• Generous PTO – starting at 4.5 weeks per year, accrued over time
• Eleven paid holidays
• Comprehensive healthcare coverage
• Life and Disability Insurance
• Flexible Spending Account
• Retirement plans
• Employee Wellness Center
• Plus More!

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