Employment Type:

Shift:

Description:

Position Title: Patient Logistics RN or EMT or Paramedic                                       
Department: Regional Referral Center

Schedule:

• 24 hours per week, night shift

• weekend and holiday rotation

POSITION PURPOSE 

The Patient Logistics RN serves as the primary clinical coordinator for complex patient transitions across the healthcare continuum. This role manages inter‑facility transfers by integrating advanced clinical assessment, situational awareness, and real‑time decision-making to ensure patients are placed at the appropriate level of care in a timely and safe manner. Acting as the first clinical point of contact for referring hospitals, providers, and healthcare facilities, the RN evaluates patient acuity, determines appropriate clinical pathways, and anticipates potential risks during transfer or transport. 

The Patient Logistics RN functions as a critical communication hub—linking referring providers, accepting clinicians, receiving units, transport teams, and family members—to ensure accurate, comprehensive, and clinically relevant information flows between all parties. This role requires strong clinical judgment, rapid prioritization skills, and the ability to navigate bed capacity constraints, operational limitations, and emergent care needs. 

Through diligent attention to regulatory requirements, specifically EMTALA and other transfer-related standards, the Patient Logistics RN upholds patient safety, compliance, and continuity of care. By optimizing resources, advocating for patients, and facilitating efficient transitions, this role significantly influences patient outcomes, throughput performance, and overall healthcare system efficiency. 

ESSENTIAL FUNCTIONS

1. Facilitate and coordinate patient transfers between healthcare facilities, departments, or units

2. Work in a fast-paced, ever changing working environment.

3. Conduct clinical assessments of transfer requests to determine appropriate level of care needed

4. Communicate effectively with physicians, nurses, and staff at both sending and receiving facilities

5. Manages multi-phone call activity to minimize any delays experienced by customers

6. Document all transfer information accurately in electronic health records and transfer systems

7. Coordinate transportation arrangements including ground and air ambulances when necessary

8. Monitor bed availability and collaborate with bed management teams

9. Serve as a clinical resource for transfer-related questions and concerns

10. Participate in quality improvement initiatives related to transfer processes 11. Demonstrates knowledge of the use of emergency notification system (PULSARA) and takes initiative to activate system for emergency transfer of patients with STEMI, stroke, trauma, ECMO.

12. Takes the initiative to anticipate problems, uses creative thinking and generates reports as requested.

MINIMUM QUALIFICATIONS

1. Must possess a comprehensive understanding of the Paramedic scope of practice, including all clinical procedures, patient care standards, and legal/regulatory requirements governing emergency medical services. This knowledge should encompass state and local protocols, documentation standards, infection control practices, and the ability to apply these principles effectively in both pre-hospital and hospital settings. Additionally, the Paramedic should demonstrate proficiency in recognizing limitations of the role and collaborating with other healthcare professionals to ensure safe, high-quality patient care.

2. High school diploma or equivalent (GED).

3. Graduate of an approved Paramedic course with a current Iowa Paramedic (PM) certification, or an Iowa RN Exemption or Illinois PHRN certification, based on role. (MercyOne Genesis – current Paramedic (PM) license in either Iowa or Illinois is required at the time of hire. A secondary PM license for the other state must be obtained within 120 days of the hire or transfer date.)

4. Minimum of 2-3 years of clinical experience.

5. Must be comfortable operating in a collaborative, shared leadership environment.

6. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health and MercyOne.

7. Strong verbal, written, and interpersonal communication skills.

8. Excellent organizational, prioritization, and multitasking abilities in a fast‑paced environment.

9. Proficiency with electronic health records and transfer management systems.

10. Working knowledge of Microsoft Word, Excel, and Google-based applications.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis | Stronger. Together. As One!

Davenport/Quad Cities

Davenport and the Quad Cities region combine affordability with vibrant culture. Families benefit from the Davenport Community School District and nearby colleges like St. Ambrose University and Augustana College. The area offers museums, riverfront parks, bike trails and year-round festivals, plus easy access to Chicago and Des Moines for weekend trips.

MercyOne Genesis Davenport Medical Center, established in 1869, is one of the largest employers in the Quad Cities, with a workforce of nearly 5,000 employees. The non-profit regional health system has 674 licensed beds and more than 70 locations, serving a 17-county bi-state region of the Quad Cities in eastern Iowa and western Illinois. It offers NICU, cancer, cardiac, robotics, critical care, pediatrics, women’s health, surgical, emergency, stroke, imaging, lab and weight‑management services. Recognition includes IBM Watson top‑15 health system, Leapfrog “A” safety grade, U.S. News top‑ranked hospital, national quality leadership, IT Most Wired, nursing excellence designations and Great Iowa Nurse honorees.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.