Clinical Patient Navigator (CNA, CMA, or EMT required)

$15.22 - $18.67 / hour

Think you are a great fit? Learn more about this role here:

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.

The Clinical Patient Navigator manages a variety of front office functions and is key to smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the WCC. This individual serves in a dual administrative/clinical role to streamline workflow in providing effective and exceptional patient care.

All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities:

Administrative Functions:

Coordinates with Center leadership to maximize daily patient census.
Actively participates in staff meetings to support key functions within the Center.
Greets patients and other visitors, answers and routes calls to appropriate staff.
Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.
Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
Collects and enters patient charges in databases.
Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
Coordinates/schedules ancillary testing with other hospital departments.
Arranges for patient transportation, as needed.
Maintains office equipment and supplies as needed, and medical supplies as directed.

Clinical Functions:

Under the direction of the RN/Provider, provides wound-related patient care as approved by hospital protocols, Policies & Procedures and scope of practice and with documented competencies where necessary
May assist with intake and discharge within scope of practice and according to hospital bylaws and completion of appropriate skills competencies
May perform hyperbaric oxygen therapy related duties, as needed, after completing the required Healogics hyperbaric training and completion of required skills competency
May assist in Vein Clinic within scope of practice after Healogics Vein Clinic training completed (if applicable)
Gathers patient information.
Gathers necessary equipment and supplies for the RN or provider.
Reports quality of care issues to Clinical Nurse Manager
Communicates as needed with all team members regarding therapeutic interventions to ensure quality of care.
May function as a Documentation Assistant (scribe) in accordance with Healogics policy
Performs other duties as required.

Required Education, Experience and Credentials:

High School Diploma or General Education Development (GED); Associate’s degree preferred
Graduate from a Certified Medical Assistant (CMA), Emergency Medical Technician (EMT) or Certified Nursing Assistant (CNA) program approved by the Commission on Accreditation of Allied Health Program (CAAHEP) or by the Accrediting Bureau of Health Education Schools (ABHES).
Current CMA, CNA or EMT Certification licensed in the state of employment – to be maintained throughout the duration of employment in the position
Minimum of Two (2) or more years office administration experience is required; Preferably in a medical setting, acute hospital, rehabilitation hospital, or skilled nursing unit.
Prior medical coding experience preferred

Required Knowledge, Skills and Abilities:

Demonstrated competency in BLS (Basic Life Support)
Proficient in Microsoft Office (Word, Excel, Outlook)
Good customer, interpersonal and communication skills, both orally and in writing
Organization and time-management skills
Basic math skills
Attention to details
Ability to maintain confidentiality
Ability to work in fast paced environment and to work on multiple projects at the same time
Ability to work with others and in a team environment

Physical Demands:

Being in a stationary position for extended periods of time (4 hours or more)
Viewing computer screen for extended periods of time (4 hours or more)
Keying frequently on a computer for 4 hours or more
Reading
Lifting/moving items up to 75 pounds with equipment assistance
Pushing/pulling
Bending/stooping
Communicating
Writing
Close, distance and peripheral vision
Reaching/grasping/touching with hands
Detecting sounds by ear
Repetitive motions

Work Environment:

Primarily indoors environment
Patient care environment
Exposure to Hazards (blood borne pathogens, toxic chemicals, flammable explosive gases, etc)
Exposure to mechanical equipment
Proximity to moving objects

The hourly rate for this position generally ranges between $15.22-$18.67 Per Hour

This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.

If you are a current employee, to submit a job application, you need to apply as an internal candidate in Workday via the “Jobs Hub”.

Share this job

Related Jobs

CMA

Outpatient

1 week ago

Certified Medical Assistant- The Doctors Clinic

Baptist Memorial Health Care Union City, TN

Overview Job Summary Provides personal care assistance to patients under the direction of licensed personnel and /or Administrator. Responsibilities Performs direct patient care duties as assigned. Triage and rooming of patients Provides for patient safety. Possesses the ability to perform day to day clerical task and related duties. Participates in ongoing educational activities. Completes assigned goals. Specifications Experience Minimum Required Approved nursing or medical assistant course. Preferred/Desired Minimum of one year experience. Education Minimum Required Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Preferred/Desired Training Minimum Required Approved nursing or medical assistant course Preferred/Desired Special Skills Minimum Required Computer literacy. Maintain Certification Preferred/Desired Phlebotomy experience Licensure Certified by the a National Certification Board (National Center for Competency Testing or obtain withing 6 months of hire date. Minimum Required Certified by the a National Certification Board (National Center for Competency Testing) or obtain within 6 months of hire date. ,BLS certification within 14 days of hire date Preferred/Desired

CMA

Outpatient

1 month ago

Certified Medical Assistant

Baptist Memorial Health Care Union City, TN

Certified Medical Assistant (CMA) -Part Time

Healogics, LLC. Melrose Park, IL

The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide. Think you are a great fit? Learn more about this role here: Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships. The Certified Medical Assistant provides and coordinates the delivery of clinical and non-clinical services under the direction of the Registered Nurse (RN) or Provider. This position also performs a variety of clerical duties to assist the WCC’s staff. All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable. Essential Functions/Responsibilities: Performs pre-certification duties such as receiving referral on new patients, verifying patient coverage and communicating with primary care provider and insurance company as needed to obtain authorization for initial visit. Assists the RN or LPN/LVN during the patient’s intake/discharge process: Collecting, recording and reporting data that includes vitals, Temperature, Pulse and Respiration (TPR), Blood Pressure (BP) and blood sugar readings Taking wound photography and measurement Tracking the observed responses to treatment Recording care given as observed responses to treatment, including participation in wound care/Hyperbaric plan Reporting unusual observations or changes in patient condition/behaviour Collecting specimens as requested Assist in vein clinic as assigned after Healogics Vein Clinic training completed Tracks patient visit information to include entering documentation in database systems or on the paper forms; copying documentation to hospital billing department Performs recertification/extension of additional services. This includes: Sending clinical information and photographs to appropriate insurance company with request for an extension of visit numbers or time Documenting authorization information on log upon receipt of extension; and copying the update to patient finance and attending wound center Medical Doctor (MD) Handling insurance recertifications Performs Hyperbaric Oxygen therapy related duties as needed, upon the completion of the required Healogics training. Completes unit tasks such as cleaning exams areas, hyperbaric gurneys and chambers, as well as processing sterile instrument, and performing other unit task as required. Assists the center’s staff with clerical services handled by Front Office Coordinators as needed such as: Answering the phone, greeting patients and visitors, routing calls to appropriate staff, scheduling patient appointments Coding and insurance processing; obtaining insurance information from patients, and obtaining insurance verification for services Coordinating Patient Ancillary Testing with other hospital departments, Entering, verifying, and reconciling patient charges Assembling new charts, maintaining and filing existing charges, “spot checking” charts for data completeness and signatures Entering data into proprietary database and into hospital data systems (patient registration) as directed, and auditing data entry and generating reports as directed Maintaining office equipment and supplies, as well as ordering as needed Communicates on a regular basis with payors and updates/documents the outcome(s). Relates customer concerns and needs to medical personnel and tracks them in appropriate databases to ensure satisfactory outcome May function as a Documentation Assistant (scribe) in accordance with Healogics policy Performs other duties as required. Clinical Duties varying by State: Information gathering for intake and discharge Explaining treatment procedures to patients Preparing patients for examination Assisting the Provider or the RN during the exam Collecting and preparing laboratory specimens Performing basic laboratory tests Removing and changing dressings Required Education, Experience and Credentials: High School Diploma or General Education Development (GED) Graduate from a Medical Assistant program approved by the Commission on Accreditation of Allied Health Program (CAAHEP) or by the Accrediting Bureau of Health Education Schools (ABHES) Current Certified Medical Assistant (CMA) certification – to maintain throughout the duration of employment in the position (as applicable in state of practice) Six (6) or more months of related experience in an acute hospital, rehabilitation hospital, or skilled nursing unit preferred Required Knowledge, Skills and Abilities: Demonstrated competency in BLS (Basic Life Support) Demonstrated organization, prioritization and time-management skills Strong interpersonal, listening, as well as oral communication skills Customer service skills and follow-up skills Ability to multi-task and to work in a fast-paced environment Ability to work with others and in a team environment Problem solving skills Proficient in Microsoft Office (Excel, Word, Outlook) Physical Demands: Being in a stationary position for extended periods of time (4 hours or more) Viewing computer screen for extended periods of time (4 hours or more) Keying frequently on a computer for 4 hours or more Reading Lifting/moving items up to 75 pounds with equipment assistance Pushing/pulling Bending/stooping Communicating Close, distance and peripheral vision Reaching/grasping/touching with hands Writing Work Environment: Primarily indoors environment Patient care environment Exposure to Hazards (blood borne pathogens, toxic chemicals, flammable explosive gases, etc) Exposure to mechanical equipment Proximity to moving objects This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law. If you are a current employee, to submit a job application, you need to apply as an internal candidate in Workday via the “Jobs Hub”.

Medical Assistant II - Wound Clinic

IU Health Muncie, IN

Overview We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day. Location 2901 W Jackson St, Muncie, IN 47304 Schedule Monday - Friday: 8:00 AM - 4:30 PM with some flexibility What We're Looking For Dependable and reliable team players Positive attitude and strong communication skills Willingness to learn and support teammates Typical Responsibilities Room patients and support providers during clinic visits Manage patient messages, paperwork, and prior authorizations Assist with both clinical and administrative duties Rooming patients and completing intake Assisting providers with patient care Managing patient messages Scanning and maintaining medical records Preparing exam rooms and supporting clinic workflow Benefits Benefits Designed for You 401(k) with employer match Tuition reimbursement Student loan forgiveness eligibility Employee Assistance Program (EAP) Healthy Results Wellness Program with bi‑weekly incentives Sound like a perfect match? Apply NOW! - We can't wait to hear from you! Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EHR files and performs general front office functions as needed. May precept current MA team members or MA Externs as requested by leadership. High School Diploma or equivalent is required or completion of a High School sponsored CTE program and currently enrolled in High School. High School Diploma must be completed within 13 months from start date. Requires 0-2 years of relevant experience. New hires and promotions after October 12, 2026, require graduation from a Medical Assistant program. Requires a current certification in medical assisting from the America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC). AHA Basic Life Support for healthcare workers certification is required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies. Requires knowledge of OSHA, CLIA, and ADA. Requires knowledge of Business Unit Quality Programs and Standard Work Programs and concepts within 6 months of hire. Requires knowledge of standard laboratory and medical procedures. Requires knowledge of insurance plans and third-party payers. Requires the ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists. Requires basic math and accurate data collection and entry skills. Must be able to meet the technical and physical standards. Knowledge of ICD-10 and CPT coding is preferred.

MA - Medical Assistant - Wound Clinic *Days - 36hrs/wk.

University of Michigan Health-West Wyoming, MI

General Summary: Under the direction of the Office Manager, the Medical Assistant performs administrative and clinical duties to care for patients in an ambulatory setting. Administrative duties include maintaining medical records, handling patient calls and completing forms. Clinical duties include measuring and recording vital signs and medical histories, preparing patients for examination and administering medications as directed by physician or advance practice providers. The Medical Assistant plays an integral role in the care team model. Knowledge, Skills and Abilities: High school degree (or GED) required. Current Certification as Medical Assistant required. Basic Life Support (BLS) required by 3/1/2025. Previous experience as Medical Assistant preferred Excellent interpersonal skills and ability to effectively work with the medical team Ability to effectively communicate with patients and staff while demonstrating a high degree of diplomacy and tact Ability to operate medical equipment safely and correctly Knowledge of infection prevention & control standards and practices Flexible, organized and able to function under stressful situations Ability to understand, interpret and apply instructions, guidelines and procedures Culturally sensitive and able to work with ethnically diverse patient populations Ability to prioritize and work on multiple tasks Intermediate experience with computers and information systems Essential Functions and Responsibilities: Ensures all relevant reports, tests results, labs and correspondence are available prior to the patient’s appointment. Escorts patients to exam room, interviews patients, measures vital signs and document all information in patient’s medical record. Reviews patient’s medical record to determine needed services and whether referrals are in process or have been completed since last visit. Assists physician or advance practice providers during examination or procedure. Provides patient with information and instructions as authorized by physician or advanced practice provider. Keeps exam room stocked with adequate medical supplies, maintains instruments and prepares them for sterilization and storage. Provides clerical support which may include completing forms/requisitions, answering phones, sending/receiving medical records, obtaining lab/x-ray reports, hospital notes, and referral information. Cleans rooms between patient visits in accordance with infection prevention and control standards. Administers medications and immunizations under authorization and supervision of physicians and/or advance practice providers. Processes messages from patients and front office staff to physicians and advance practice providers. Processes messages and call backs to patients, medical offices and pharmacies. Processes medication refills according to protocols. Maintains all logs and required checks (i.e. refrigerator temperature, emergency medications, expired medications, oxygen, sterilization fluid charge etc.) Performs EKG’s and simple (CLIA waived testing) medical office laboratory and screening tests. Collects and processes blood samples and other non-blood specimens for the diagnosis, treatment and prevention of disease. Participates in process improvement activities to enhance patient care and service.