Clinical Support Associate (Medical Assistant) - Community Clinic *Days - 24hrs/wk.

General Summary:

The clinical support associate is an allied health professional and member of the health care team who performs clerical and clinical duties for the delivery of quality health care services in an ambulatory setting.

Requirements:

• Age Specific: Demonstrates knowledge and ability to meet the needs of the patient populations served in assigned areas of work.  The following age groups apply to this job description:  (please check all that apply)

              X  Infants       X  Children       X  Adolescents       X  Adults       X  Geriatrics

• Certified/Registered Medical Assistant
• Completion of a Medical Assistant program.
• Certified/Registered Medical Assistant
• Current BLS certification preferred.  
• Expresses a strong desire and/or experience to work with a patient population that is diverse ethnically, socially, and financially.
• Experience in the ambulatory setting, able to work effectively and efficiently with deadlines, fluctuating volumes, and interruptions.
• Able to work independently and collaboratively with minimal supervision completing assignments accurately.
• Training or experiences in ICD-9 coding and managed care insurance plans.
• Demonstrates knowledge of universal precautions, MDCH, OSHA, and HIPPA standards.
• Possesses knowledge of medical records content and sequence and pay special attention to detail.
• Effective written and oral communication skills.
• Good time management and organizational skills.
• Working knowledge of computer
• One year of experience in medical office setting preferred.

Essential Functions & Responsibilities:

1. Clinical functions:
   1.  EPIC trained and certified 
      1. Review & print MICR reports for all children 0-19 years.Review medical record prior to patient appointment assuring availability of needed reports.
      2. Obtain pertinent history, reason for visit, minimum 6 of 8 vital signs, other diagnostic related information, and smoking history.
      3. Alert physician of deviations from normal.
      4. Secure EPIC screen upon exiting the room.
      5. Assist with examinations, procedures and treatments as necessary.
      6. Prepare and administer medications as ordered by licensed staff and in accordance
      7. with the 5R’s of administration and document appropriately.
      8. Adhere to CLIA requirements.
      9. Collect ordered specimens, label, document, and properly store laboratory specimens for pick-up.
      10. Access and complete M.A. EPIC in box daily.

1. Phone, scheduling patients and related duties:
   1. Schedule patients in accordance with department guidelines.
   2. Identify patient by: Date of birth, name, and third identifier when necessary.
   3. When scheduling appointment verify insurance through CHAMPS or WEB Denis, patient demographics (current phone number). When able assign family members to same PCP.
   4. Schedule office procedures.
   5. Provide patient with written instruction/preparation information for ancillary tests and procedures when indicated.
   6. Arrange for translation services according to policy.
   7. Greet patients, visitors, and staff, determine needs and provide appropriate direction.
   8. Answer phone in a timely, pleasant manner including, name, title, and area.
   9. Document in EPIC complete/concise message and route information to appropriate individual.
   10. Use paging system according to policy.
   11. Respond to emergency calls appropriately.
2. Participates and works effectively as a team member
   1. Attend and participate in all mandatory meetings, in-services, and staff meetings.
   2. Complete required Corporate Compliance / HIPAA education.
   3. Is knowledgeable with hospital and departmental policies/procedures and participates in revising as requested.
   4. Make suggestions and recommendations for improvements.
   5. Flexible in the provision of assistance to other areas and/or performing job duties as assigned.
   6. Collaborate, communicate well, and develop & support team building.
3. Referral Functions (if applicable):
   1. Provide accurate documentation and records keeping on referrals and authorizations.
   2. Relay and/or reviews referral information in a timely fashion with appropriate clinical areas, physicians, physician office and patients.
   3. Monitor guidelines for authorizations and referrals according to payer requirements.
   4. Assist physician with referring patient “in network” with patient’s insurance company.
   5. Ensures proper insurance authorizations are processed within 48 hours.
   6. Ensures the physician provides necessary medical and patient information to the referral specialist prior to appointment.
   7. Communicates and collaborates with other members of the health care team to ensure continuity and coordination of services.
   8. Interacts with providers when determining referral alternatives.
   9. Provides ICD-9 CM coding on referrals, as needed.
   10. Identifies and addresses referral issues as they arise.
   11. Schedules and coordinates specialist appointments, procedures and tests done internally or externally.

1. Work Environment
   1. Follows OSHA guidelines and Infection Control policies at all times.
   2. Rooms and work areas kept clean, orderly, and stocked.
   3. Cleans exam tables between each patient.
   4. Performs control testing according to policy on all applicable equipment.
2. Knowledge and competence requirements:
   1. Participates in ERT annual drill
   2. Maintains competency in medication/vaccination administration, procedures, and equipment use/maintenance.
   3. Attend and participate in mandatory staff meetings.
   4. Updates knowledge by attending mandatory education.
   5. Maintains current BLS card.
   6. Strives for continuous personal and professional development, e.g. keeps a reading log
   7. Demonstrates the behaviors of safety awareness in all aspects of work
3. Service and Communication
   1. Communicates effectively and positively with patients and staff.
   2. Maintains confidentiality/privacy at all times.
   3. Verbal and non-verbal communication demonstrates empathy and concern.
   4. Is a role model for team members.
   5. Treats other with dignity and respect.
   6. Identifies and acts upon actual/perceived customer problems, issues, and/or complaints.
4. Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.