Assistant Nurse Manager - Nursing Operations Dept.

SHIFT:

Any (United States of America)

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A Brief Overview

This is a full-time, 40 weekly hours opportunity supporting the Nursing Operations Dept. This position will support teams including Clinical Nurses, Students, Ancillary and more within the Nursing Operations team. At least one (1) year of Progressive leadership experience is required. Experience with human relations, human & material resource management is required.

Bachelors of Nursing is required.

The Assistant Nurse Manager (ANM) reports directly to the Nurse Manager and serves in a key operational and leadership role responsible for executing delegated clinical, financial, quality and workforce priorities at the unit level. The ANM provides day-to-day administrative and leadership oversight, implementing and sustaining patient care systems, staff engagement strategies, and organizational initiatives under the direction and oversight of the Nurse Manager.

This role is primarily administrative, with some clinical responsibilities, focused on leadership presence, operational execution, staff supervision and professional practice support. The ANM contributes to a high-performing practice environment through effective supervision, change management, and alignment with departmental and organizational goals.


What you will do

• Operational Oversight
• Supports the Nurse Manager in maintaining financial stewardship at the unit level through effective resource utilization and operational oversight.
• Executes and monitors systems to ensure appropriate staffing, assignments, and daily operational coverage.
• Assists in managing unit performance against budgeted cost per unit of service, productivity targets, and staffing benchmarks.
• Ensures efficient use of hospital resources related to daily operations, clinical programming, and unit-based education.
• Assists with operational planning to support student placements, clinical experiences, and onboarding needs.
• Supports implementation and sustainability of new workflows, technologies, and care models in collaboration with nursing leadership.
• Quality, Safety & Compliance
• Supports systems that promote evidence-based practice, professional standards, and regulatory compliance (e.g., safety, documentation, environmental and practice standards).
• Assists in monitoring unit performance on nursing-sensitive indicators, patient experience metrics, and quality outcomes, escalating risks or trends as appropriate.
• Collaborates with clinical leaders, advanced practice providers, and frontline staff to support action plans for continuous improvement in care delivery.
• Promotes a safe, reliable care environment through consistent adherence to policies, standards, and patient safety initiatives.
• Implements and evaluates unit-based quality improvement initiatives under the direction of the Nurse Manager, with measurable impact on quality, cost, and resource utilization.
• Supports innovation and collaborates with nursing leaders in the planning, implementation, and evaluation of evidence-based practice initiatives, educational programs, and improvement projects.
• Promotes a culture of inquiry, learning, and continuous improvement, including dissemination of outcomes and best practices.
• Staff Supervision and Professional Practice
• Provides visible leadership presence and day-to-day supervision of nursing staff, reinforcing expectations related to professionalism, accountability, and teamwork.
• Coaches and supports staff through performance management processes, including goal setting, feedback, counseling, and annual evaluations.
• Implements and sustains unit-level strategies under the direction of the Nurse Manager to foster a positive culture that supports engagement, retention, and staff well-being, as measured by department-specific metrics.
• Supports staff recognition efforts and unit-based initiatives that acknowledge individual and team contributions.
• Assesses individual and team development needs and contributes to succession planning and leadership pipeline development.
• Supports staff in practicing at the full scope of licensure through appropriate role clarity, education, and resource alignment.
• Assists in developing and implementing systems that support high-quality patient care and professional nursing practice.
• Collaborates with professional governance councils and professional practice structures, coaching staff participation and leadership development.
• Encourages professional growth through mentorship, development planning, and engagement in departmental and organizational initiatives.

Education Qualifications

• Bachelor's Degree Nursing Required

Experience Qualifications

• Previous experience with human relations, human & material resource management Required and
• At least one (1) year Progressive leadership experience. Required

Skills and Abilities

• The Assistant Nurse Manager demonstrates developing proficiency in competencies aligned with the American Organization for Nursing Leadership (AONL) Nurse Leader Core Competencies, including Business Skills and Principles, Knowledge of the Healthcare Environment, Communication and Relationship Management, Professionalism, and Leadership.
• Knowledge
• Professional nursing practice standards, evidence-based practice, and regulatory/accreditation requirements (Required proficiency)
• Unit-based operations, staffing models, productivity metrics, and resource utilization (Required proficiency)
• Financial fundamentals, including cost per unit of service and operational efficiency (Required proficiency)
• Quality improvement methods, nursing-sensitive indicators, and patient experience measures (Required proficiency)
• Professional governance, professional practice models, and interdisciplinary care delivery (Required proficiency)
• Change management principles and organizational priorities (Required proficiency)
• Skills
• Effective leadership communication, coaching, feedback, conflict mediation across disciplines, and facilitation of collaborative problem-solving (Required proficiency)
• Staff performance management, development planning, and engagement strategies (Required proficiency)
• Operational execution, rapid prioritization, and effective coordination of resources in complex, time-sensitive environments (Required proficiency)
• Data analysis and proactive risk identification to anticipate operational, staffing, or patient flow concerns and initiate timely mitigation strategies (Required proficiency)
• Collaboration with nursing leadership and interdisciplinary team (Required proficiency)
• Support of quality improvement, evidence-based practice, and change initiatives (Required proficiency)
• Abilities
• Demonstrate emotional intelligence and sound judgment in high-pressure situations (Required proficiency)
• Influence outcomes and behaviors without direct authority (Required proficiency)
• Balance operational demands with improvement and development goals (Required proficiency)
• Maintain situational awareness, anticipate emerging risks, and appropriately escalate or intervene to prevent operational or care delivery disruptions (Required proficiency)
• Foster an inclusive, accountable, and high-engagement unit culture (Required proficiency)
• Adapt to change and sustain performance in a dynamic clinical environment (Required proficiency)

Licenses and Certifications

• Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required or
• Registered Nurse (New Jersey) - New Jersey State Licensing Board - upon hire - Required and
• Cardiopulmonary Resuscitation (CPR) - issued through on organization that requires a hands-on instructor lead psychomotor skills verification (ex. American Heart Association or Red Cross). - upon hire - Required
• Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ) - upon hire - Preferred or
• Nurse Executive Board Certification (NE-BC) - American Nurses Association (ANA) - upon hire - Preferred or
• Nurse Executive Advanced Board Certified NEA-BC - American Nurses Association (ANA) - upon hire - Preferred or
• Certified Nurse Manager and Leader (CNML) - American Organization for Nursing Leadership (AONL) - upon hire - Preferred or
• Certified in Executive Nursing Practice Certification - American Organization for Nursing Leadership (AONL) - upon hire - Preferred

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

$107,200.00 - $142,100.00 Annually

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.