CMA Full-time
Job Description

Under supervision of a clinical leader, guided by policies and procedures of the Ambulatory Services, and in collaboration with clinic leaders, the Hospital Assistant III assists in the delivery of care to patients in multiple Cancer Center ambulatory group practices.This position supports the various cost centers within the Cancer Center, multiple campuses, and satellite offices. Job duties include a variety of patient focused tasks, with both clinical and administrative work to be performed. The team member will execute assigned patient care and laboratory procedures and administrative tasks in support of the specialty care services provided to patients within the practices. They are required to learn and be able to assist in all Cancer Center specialty practices.

Qualifications

REQUIRED QUALIFICATIONS

  • Certification from an approved Medical Assistant program; or 2 years of equivalent combination of training and experience.
  • Minimum 6 months of recent experience as Hospital Assistant or Medical Assistant and certification from an approved medical assistant program.
  • Must demonstrate excellent organizational skills, including the ability to manage time effectively, prioritize tasks, and maintain accurate records.
  • Strong computer skills with the ability to efficiently navigate, operate, and troubleshoot standard software applications (e.g., Microsoft Office, web-based platforms, and other relevant tools)."
  • Ability to communicate effectively in written and verbal communication methods.
  • Able to meet physical requirements.
  • This position requires flexibility to orient and work at all UCSF Health locations.

Preferred Qualification

  • Experience with insurance verification, medical record data abstraction, and or patient financial services strongly preferred.
  • Bi-lingual or multi-lingual capability (Spanish, Cantonese, Russian) strongly preferred.
  • Experience working in Ambulatory medical setting

Required Licenses/Certifications

Please list

  • Current American Heart Association CPR Certification

POPULATIONS SERVED

Infant

Child

Adolescent

Adult

Geriatric

About Us

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values .

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Share this job

Share to FB Share to LinkedIn Share to Twitter

Related Jobs

Planned Parenthood Northern California

Medical Assistant I - Vallejo, CA

$25 - $29.87 / hour
Planned Parenthood Northern California (PPNorCal) is seeking a Reproductive Health Specialist in our Vallejo Health Center. This role is full-time, 40 hours per week. PPNorCal offers a comprehensive benefits package, including 100% employer-paid medical insurance for full-time employees, 75% coverage for dependent children, 25% coverage for spouses/domestic partners, dental and vision insurance, employer-paid life and long-term disability coverage, earned time off (ETO) and paid sick time accrued based on hours worked, a 403(b) retirement plan with up to 4% employer match after 12 months, and 10 paid holidays plus 2 floating holidays each year. Work Schedule Monday: 10:30am - 7:00pm Tuesday: 8:30am - 5:00pm Wednesday: 8:30am - 5:00pm Thursday: 8:30am - 5:00pm Friday: 8:30am - 5:00pm Saturday: 8:30am - 5:00pm (1-2 Saturdays per month with a rotating day off during the week) This position is represented by SEIU Local 1021. APPLICATION INSTRUCTIONS: After review of your application, resume and qualifications, you may be invited to the next phase of the selection process, which includes a pre-recorded video interview, responding to screening questions. If you are being invited to do the video interview, you will receive an email and text with the video platform link and will have 5 days to complete this video interview . SUMMARY A Reproductive Health Specialist (RHS) is a member of the health care team, assisting with the provision of family planning health care, prenatal (if offered) and abortion services, and research activities (as assigned). An RHS provides health information to patients, supports licensed providers in providing clinical services, and performs health center-based duties required for patient care. ESSENTIAL DUTIES AND RESPONSIBILITIES include being trained in back-office responsibilities listed below. Other duties may be assigned. Provide health information and instructions to patients and assist other staff in a patient-centered manner. Process and document lab work. Assist in the recovery room if surgical services are provided. Perform medical assistant-related tasks including taking vital signs, venipuncture, injections, and document in the electronic medical record. Work as a team member to set-up and clean-up exam rooms and lab, handle lab specimens, stock supplies, and maintain lab equipment. Support patient care activities of licensed providers, including RN, Clinician, and/or Physician as directed. Provide information and patient education about PPNorCal’s services, including pregnancy options, in a caring, non-judgmental, factual manner. Assist in all aspects of abortion procedure, including performing vital signs, lab work, and tissue processing as needed; assist abortion provider during procedure while being supportive of patient; and assist in recovery room. Participate in affiliate research studies conducted in the health center in accordance with study protocols, standard operating procedures, and departmental goals. Work with Community Health Workers (CHWs) to identify and assist patients who need community and referrals. Schedule appointments, provide information about medical services and appropriate referrals, and provide health information as appropriate. Maintain complete patient confidentiality at all times. Function as a member of a health care team, demonstrating a positive attitude and willingness to assist team members at all times. Handle communication problems with other staff and managers directly, constructively, and with sensitivity. Ensure accurate completion and patient understanding of all necessary forms. Abstract or scan medical records into the electronic health record as needed. Adhere to affiliate goals and policies on professionalism, wait time in-health center, and the system for addressing patient complaints. Maintain professional image through appropriate dress and manner. Treat other staff and patients with courtesy and respect at all times, under all circumstances. Participate in health center efforts to achieve established goals for productivity. Remain flexible and available to extend/change scheduled hours as needed to meet needs of the health center and our patients. Follow affiliate-wide protocols, policies, and procedures, and any center-specific policies and procedures. Understand and demonstrate, in all interactions, the importance of high-quality care, including accurate charting, filing, and follow-up. Utilize the principles of trauma-informed care and communication throughout all interactions with other staff and patients at all times. Participate in maintaining general upkeep of the facility; keep lobbies, reception area, and other rooms tidy. Float RHS staff are required to travel to multiple regional based health centers as requested. May be short notice and travel will be greater than 50% of time. Other administrative responsibilities as assigned. Active participation in the advancement of PPNorCal’s Diversity, Equity, and Inclusion commitment. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Experience working in a health care setting preferred. Knowledge of medical assistant practices and reproductive health care preferred. Ability to work calmly, efficiently and represent the organization with a high degree of professionalism. Excellent customer service, problem solving, judgment, organizational, and communication skills. Ability to multi-task and to work independently and as a member of the team. Flexible and able to work in other health center locations, as requested. Must be able to travel to Administration Offices to attend trainings and meetings as needed. Bilingual in English and Spanish highly desired. Ability to support the provision of reproductive health care services to socioeconomically diverse populations with cultural competency. Ability to support the provision of reproductive health care services with a non-judgmental, patient-centered approach. Commitment to quality health care. LANGUAGE SKILLS Ability to read and interpret documents such as medical protocols, safety rules, operating and maintenance instructions, and procedure manuals. Ability to document in medical chart concisely, accurately, and according to PPNorCal protocols. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to manage cash, make change, and balance the daily posts. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS To perform this job successfully, an individual should have knowledge of basic keyboarding, internet access and email systems. PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT As required for patient treatment and health care operations. CERTIFICATES, LICENSES, REGISTRATIONS Medical Assistant certificate desired but not required. OTHER SKILLS, ABILITIES, QUALIFICATIONS Possess the ability to view services through the patients' eyes to serve patients promptly, competently, and in a friendly manner. Possess the ability to recognize complaints as opportunities to improve service. Be capable of working in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to patients and staff. Through meetings and discussions, help develop ideas for improving services in ways that patients value. Pay Range: The wage scale reflects the compensation that a new employee can expect to receive if offered employment. The wage scale for this position is $25.00- $29.87 per hour, based on relevant professional years of experience. Planned Parenthood Northern California PPNorCal is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. PPNorCal is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources to make arrangements. We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what! Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STI screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.
Planned Parenthood Mar Monte

HSS I (Medical Assistant) (Redwood City)

Health Services Specialist I Full-Time Redwood City health center, Redwood City, CA General Duties: Provides direct service in all the health center specific areas including, sexual and reproductive health, abortion, as appropriate to scope of services and health centers; Provides patients with accurate information regarding Planned Parenthood services, including questions pertaining to contraception, options, and funding sources; Contributes to achieving health center productivity goals; Screens financial, medical and social history with correct documentation of pertinent information Demonstrates PPMM customer service standards; Solicits donations from patients per PPMM guidelines. Demonstrate PPMM workplace values and service standards. Follows all patient care standards Front Office Check-in & Check-out: Communicates professionally and accurately about services, payment and appointment scheduling. Provides paperwork to patients and secures payment and insurance information as needed for billing purposes. Enters accurate patient information into Electronic Practice Management System (EPM) Makes Health Center appointments, provides information and appropriate referrals Contacts insurance companies to obtain benefit information and authorization for services Ensures accuracy of charges and posts charges to EPM for all pay types following established practices and procedures. Runs end-of-day reports as directed by Center Manager. Responsible for ensuring all charges are entered same day and all charges must be completed by close of business day. Handles patient check-out, calculates and collects fees, solicits contributions, schedules future appointments. Contacts appropriate Health Center staff and billing department personnel as necessary to obtain information needed to complete billing and to resolve errors. Notifies supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware. Responsible for scanning all documents in patients chart at date of service Responsible for completing all billing tasks and corrections within 72 hours of receipt Responsible for following all PPMM financial policies and procedures Prepares charts for next day appointments; completes confirmation calls and chart prep as needed. Back Office Lab & Direct Care: Check-in & Check-out Performs moderately complex lab testing including: Pregnancy tests, STI/HIV testing from blood and urine collection and phlebotomy/ and venipuncture. Prepares daily patient lab samples for transfer to appropriate lab(s) including maintaining lab logs and running lab report for daily reconciliation. Completes lab controls as needed. Checks refrigerator temperatures. Cleans instruments, exam rooms, lab area, and autoclave as assigned. Prepares patients for exams and assists in exam room when needed; Provides pregnancy testing, information and referral, schedules PT clients for follow up family planning or other appropriate services; Performs lab work and venipuncture; Prepares examination room with appropriate supplies for examination and cleans room; QUALIFICATIONS High School Diploma or General Education Diploma (GED) Able to communicate sensitive information across a range of diverse backgrounds (both verbal and written) General knowledge of Windows based computer applications and willingness to learn new computer skills Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail and respect to patients and staff REQUIREMENTS Ability to work at nearby PPMM locations as needed Able to work nights and weekends as required
Planned Parenthood Northern California

Medical Assistant I- San Ramon, CA

$25.75 - $30.78 / hour
Planned Parenthood Northern California (PPNorCal) is seeking a Reproductive Health Specialist (Medical Assistant) for our San Ramon Health Center. This role is full-time, 40 hours per week. PPNorCal offers a comprehensive benefits package, including 100% employer-paid medical insurance for full-time employees, 75% coverage for dependent children, 25% coverage for spouses/domestic partners, dental and vision insurance, employer-paid life and long-term disability coverage, earned time off (ETO) and paid sick time accrued based on hours worked, a 403(b) retirement plan with up to 4% employer match after 12 months, and 10 paid holidays plus 2 floating holidays each year. Work Schedule Monday: 11:30 AM – 8:00 PM Tuesday: 8:30 AM – 5:00 PM Wednesday: 8:30 AM – 5:00 PM Thursday: 8:30 AM – 5:00 PM Friday: 8:30 AM – 5:00 PM Saturday: 8:00 AM – 1:00 PM (2 Saturdays per month) This position is represented by SEIU Local 1021. APPLICATION INSTRUCTIONS: After review of your application, resume and qualifications, you may be invited to the next phase of the selection process, which includes a pre-recorded video interview, responding to screening questions. If you are being invited to do the video interview, you will receive an email and text with the video platform link and will have 5 days to complete this video interview . SUMMARY A Reproductive Health Specialist (RHS) is a member of the health care team, assisting with the provision of family planning health care, prenatal (if offered) and abortion services, and research activities (as assigned). An RHS provides health information to patients, supports licensed providers in providing clinical services, and performs health center-based duties required for patient care. ESSENTIAL DUTIES AND RESPONSIBILITIES include being trained in back-office responsibilities listed below. Other duties may be assigned. Provide health information and instructions to patients and assist other staff in a patient-centered manner. Process and document lab work. Assist in the recovery room if surgical services are provided. Perform medical assistant-related tasks including taking vital signs, venipuncture, injections, and document in the electronic medical record. Work as a team member to set-up and clean-up exam rooms and lab, handle lab specimens, stock supplies, and maintain lab equipment. Support patient care activities of licensed providers, including RN, Clinician, and/or Physician as directed. Provide information and patient education about PPNorCal’s services, including pregnancy options, in a caring, non-judgmental, factual manner. Assist in all aspects of abortion procedure, including performing vital signs, lab work, and tissue processing as needed; assist abortion provider during procedure while being supportive of patient; and assist in recovery room. Participate in affiliate research studies conducted in the health center in accordance with study protocols, standard operating procedures, and departmental goals. Work with Community Health Workers (CHWs) to identify and assist patients who need community and referrals. Schedule appointments, provide information about medical services and appropriate referrals, and provide health information as appropriate. Maintain complete patient confidentiality at all times. Function as a member of a health care team, demonstrating a positive attitude and willingness to assist team members at all times. Handle communication problems with other staff and managers directly, constructively, and with sensitivity. Ensure accurate completion and patient understanding of all necessary forms. Abstract or scan medical records into the electronic health record as needed. Adhere to affiliate goals and policies on professionalism, wait time in-health center, and the system for addressing patient complaints. Maintain professional image through appropriate dress and manner. Treat other staff and patients with courtesy and respect at all times, under all circumstances. Participate in health center efforts to achieve established goals for productivity. Remain flexible and available to extend/change scheduled hours as needed to meet needs of the health center and our patients. Follow affiliate-wide protocols, policies, and procedures, and any center-specific policies and procedures. Understand and demonstrate, in all interactions, the importance of high-quality care, including accurate charting, filing, and follow-up. Utilize the principles of trauma-informed care and communication throughout all interactions with other staff and patients at all times. Participate in maintaining general upkeep of the facility; keep lobbies, reception area, and other rooms tidy. Float RHS staff are required to travel to multiple regional based health centers as requested. May be short notice and travel will be greater than 50% of time. Other administrative responsibilities as assigned. Active participation in the advancement of PPNorCal’s Diversity, Equity, and Inclusion commitment. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Experience working in a health care setting preferred. Knowledge of medical assistant practices and reproductive health care preferred. Ability to work calmly, efficiently and represent the organization with a high degree of professionalism. Excellent customer service, problem solving, judgment, organizational, and communication skills. Ability to multi-task and to work independently and as a member of the team. Flexible and able to work in other health center locations, as requested. Must be able to travel to Administration Offices to attend trainings and meetings as needed. Bilingual in English and Spanish highly desired. Ability to support the provision of reproductive health care services to socioeconomically diverse populations with cultural competency. Ability to support the provision of reproductive health care services with a non-judgmental, patient-centered approach. Commitment to quality health care. LANGUAGE SKILLS Ability to read and interpret documents such as medical protocols, safety rules, operating and maintenance instructions, and procedure manuals. Ability to document in medical chart concisely, accurately, and according to PPNorCal protocols. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to manage cash, make change, and balance the daily posts. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS To perform this job successfully, an individual should have knowledge of basic keyboarding, internet access and email systems. PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT As required for patient treatment and health care operations. CERTIFICATES, LICENSES, REGISTRATIONS Medical Assistant certificate desired but not required. OTHER SKILLS, ABILITIES, QUALIFICATIONS Possess the ability to view services through the patients' eyes to serve patients promptly, competently, and in a friendly manner. Possess the ability to recognize complaints as opportunities to improve service. Be capable of working in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to patients and staff. Through meetings and discussions, help develop ideas for improving services in ways that patients value. Pay Range: The wage scale reflects the compensation that a new employee can expect to receive if offered employment. The wage scale for this position is $25.75-$30.78 per hour, based on relevant professional years of experience. Planned Parenthood Northern California PPNorCal is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. PPNorCal is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources to make arrangements. We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what! Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STI screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.
Schweiger Dermatology Group

Medical Assistant (Full Time)

$21 - $26 / hour
Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and over 170+ offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger provides medical, cosmetic, and surgical dermatology and allergy services with over 2.5 million patient visits annually . Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members. Schweiger has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years. Schweiger has also received Great Place to Work certification. To learn more, click here . Schweiger's Ultimate Employee Experience : Positive work environment with the tools you need to do your job and grow Full time employees (30+ hours per week) are eligible for: Medical ( Virtual Care included) , HSA/FSA, Dental, Vision on 1st of the month after hire date 401K after 30 days of employment Company Sponsored Short Term Disability ( Only applicable for non-California employee ) Pre-tax savings available for public transit commuters Your birthday is an additional personal holiday Part-time employees (less than 30 hours) are eligible for: Dental and Vision on 1st of the month after date of hire 401K after 30 days of employment Employee discounts on Schweiger skin care products & cosmetic services Job Summary: Full-Time Medical Assistant at our Castro Valley Office. The Medical Assistant is responsible for performing the highest quality of medical, clinical, and clerical tasks in a medical setting. Previous healthcare experience is required Schedule: Full time, 30+ hours. Availability Monday through Friday. Open Flexibility to help cover in a team environment is needed. Medical Assistant Promote a professional and welcoming atmosphere to enhance quality of service and care offered to patients and for respective provider(s) Assist physician in medical, cosmetic and laser procedures Assist provider in recording prescribed treatments, medications, biopsies, cultures, photos, prescriptions, prior authorization and procedures within established guidelines Understand provider to patient flow and anticipate provider’s next steps to the best of their ability Prep rooms before and after patients, including checking all equipment at the beginning of each shift to ensure all is in proper working order Provide pre-care and post-care treatment instructions as needed Daily scan all retail and cosmetic products and medical supplies and alert Head MA and/or GM of any low level supplies Perform inventory responsibilities and stocking of supplies and equipment as requested Attend all in-house training and continued education opportunities Qualifications Dermatology experience preferred Healthcare experience required Nationally Certified Medical Assistant preferred Experience using EMR software and patient scheduling systems Must be computer savvy and familiar with Microsoft Word, Excel and Outlook Strong communication, interpersonal, and organizational skills Excellent patient relation and customer services skills Open availability to work during weekdays and weekends Hourly Pay Range: $21 - $26 Schweiger, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law. Schweiger does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.
Planned Parenthood Mar Monte

HSS I (Medical Assistant) (Hayward)

Health Services Specialist I Full-Time | 40 hours week Hayward Health Center, Hayward CA General Duties: Provides direct service in all the health center specific areas including, sexual and reproductive health, abortion, as appropriate to scope of services and health centers; Provides patients with accurate information regarding Planned Parenthood services, including questions pertaining to contraception, options, and funding sources; Contributes to achieving health center productivity goals; Screens financial, medical and social history with correct documentation of pertinent information Demonstrates PPMM customer service standards; Solicits donations from patients per PPMM guidelines. Demonstrate PPMM workplace values and service standards. Follows all patient care standards Front Office Check-in & Check-out: Communicates professionally and accurately about services, payment and appointment scheduling. Provides paperwork to patients and secures payment and insurance information as needed for billing purposes. Enters accurate patient information into Electronic Practice Management System (EPM) Makes Health Center appointments, provides information and appropriate referrals Contacts insurance companies to obtain benefit information and authorization for services Ensures accuracy of charges and posts charges to EPM for all pay types following established practices and procedures. Runs end-of-day reports as directed by Center Manager. Responsible for ensuring all charges are entered same day and all charges must be completed by close of business day. Handles patient check-out, calculates and collects fees, solicits contributions, schedules future appointments. Contacts appropriate Health Center staff and billing department personnel as necessary to obtain information needed to complete billing and to resolve errors. Notifies supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware. Responsible for scanning all documents in patients chart at date of service Responsible for completing all billing tasks and corrections within 72 hours of receipt Responsible for following all PPMM financial policies and procedures Prepares charts for next day appointments; completes confirmation calls and chart prep as needed. Back Office Lab & Direct Care: Check-in & Check-out Performs moderately complex lab testing including: Pregnancy tests, STI/HIV testing from blood and urine collection and phlebotomy/ and venipuncture. Prepares daily patient lab samples for transfer to appropriate lab(s) including maintaining lab logs and running lab report for daily reconciliation. Completes lab controls as needed. Checks refrigerator temperatures. Cleans instruments, exam rooms, lab area, and autoclave as assigned. Prepares patients for exams and assists in exam room when needed; Provides pregnancy testing, information and referral, schedules PT clients for follow up family planning or other appropriate services; Performs lab work and venipuncture; Prepares examination room with appropriate supplies for examination and cleans room; QUALIFICATIONS High School Diploma or General Education Diploma (GED) Able to communicate sensitive information across a range of diverse backgrounds (both verbal and written) General knowledge of Windows based computer applications and willingness to learn new computer skills Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail and respect to patients and staff REQUIREMENTS Ability to work at nearby PPMM locations as needed Able to work nights and weekends as required