The Medical Assistant supports the Remote Patient Monitoring program by reviewing remotely transmitted blood pressure readings and following established protocols to notify licensed clinical staff of abnormal readings or patient concerns. Responsibilities include contacting patients regarding missing readings, assisting with device setup and troubleshooting, reinforcing approved monitoring instructions, and documenting patient interactions. This position requires strong communication, organizational, and computer skills and works under the direction of licensed clinical staff.

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MedStar Health

Clinical Access Specialist (Medical Assistant)

$19.55 - $34.25 / hour
About this Job: General Summary of Position Under General Supervision the Clinical Access Specialist acts as the first welcome at a site for the caller on behalf of MedStar Health instilling loyalty and anticipating needs while providing efficient effective customer relationship management. Elicits and records patient information and inquiries by following established protocols for the Lab Call Back program and/or to schedule patient appointments for specified practice groups and/or multiple locations. Facilitates communication between patients and the practice site staff. Advocates on the caller/customer behalf to ensure needs are met and to promote an optimal patient experience. Demonstrates ability to establish and maintain effective relationships with patients and their families through active listening empathy courtesy and professionalism. Must be able to work nights and weekends variable schedule(s) and overtime as necessary. Primary Duties and Responsibilities Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with regulatory and accreditation standards. Is responsible for inbound and outbound call handling to identify and assess callers' needs quickly and accurately. Solves problems systematically using sound business judgment and critical thinking skills. Demonstrates high reliability principles through proactive approach to patient safety reporting patient safety events and near-misses identifying and implementing opportunities for improvement and seeking system solutions to safety concerns. Maintains alertness for patient/caller medical or health issues that may need to be addressed urgently. Promptly notifies clinical personnel or intervenes as per departmental protocol. Demonstrates ability to use various MedStar Health technology and software applications as required to assist with the caller's needs; documents patient/family call encounters; and reports patient/workflow concerns as appropriate applying chain of command. Demonstrates behavior consistent with MedStar Health mission vision goals SPIRIT values objectives and patient care philosophy. Displays characteristics of inquiry empathy courtesy compassion and respect during communication with customers. Seeks to de-escalate situations and provide resolution for patients/callers; notifies leaders promptly if a conflict cannot be resolved or a situation requires immediate attention. Ensures complete communication (closes the loop and follow up) between key customer groups including internal and external customers in an appropriate and timely manner. Facilitates new patient registration and updates current registration. 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Participates in multidisciplinary quality safety and service improvement teams as appropriate. Attends departmental huddles (e.g. safety) and other meetings serves on committees and represents the department in community outreach efforts as appropriate. Performs other duties as assigned. Minimal Qualifications Education High School Diploma or GED required Completion of an approved Medical Assistant (MA) program required or Completion of an approved LPN program One year of relevant education may be substituted for one year of required work experience. Experience 2 years of experience in a high-volume customer service industry position analyzing and resolving customer concerns from basic to complex in nature required 1-2 years Telephonic customer service experience typically acquired in a call center role front desk reception hospital or medical office scheduling environment required Licenses and Certifications Certified Medical Assistant (CMA)-AAMA Certified Medical Assistant (CMA) by the American Association of Medical Assistants required or Registered Medical Assistant (RMA)-American Medical Technologists Registered Medical Assistant (RMA) through American Medical Technologists or equivalent within 12 months of hire required or LPN - Licensed Practical Nurse - State Licensure required Knowledge Skills and Abilities Ability to type 40 WPM accurately. Intermediate proficiency with software applications including creating and editing Microsoft Word documents and Excel spreadsheets. 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Planned Parenthood of Los Angeles

Medical Assistant Telehealth - Los Angeles, CA

$25 / hour
The Medical Assistant Telehealth position is responsible for providing assessments, insurance support, referral support and all supporting functions in the delivery of reproductive health care and primary care via telehealth. This position works in partnership with licensed providers to ensure high quality, nonjudgmental, efficient delivery of care. Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. 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About this position: Abortion patients are cared for at each of our health centers, and in part through the administrative, support, and other non-clinical services provided at all PPLA locations, and by all PPLA employees. Supporting these critical services is an essential job duty, and a fundamental responsibility of all employees and contractors. Adhere to Agency’s policies, procedures and protocols; Adhere to PPLA goals and policies on professionalism, wait times and on the system for addressing client complaints Participate in efforts to achieve established goals for productivity and revenue cycle goals Encourage patient feedback Responsible for reviewing and scrubbing the schedules for Telehealth services, appropriately schedule surgery/procedures/diagnostic testing in a timely manner according to patient and physician schedule Meets with patients via video identifying and addressing barriers to care, and providing support and resources as needed Register patients, compiling complete and accurate information for health records and timely reimbursement Prepare and assemble charts checking for completeness, signatures and appropriate assembly Assist with the Patient Portal Enrollment process Copy, transfer, and scan charts as needed Reconcile billing at the end of patient visit Maintain effective patient flow to assist in prompt treatment of the patient Greet and assist all patients, using guest relation techniques while professionally representing the visions and values of PPLA Follow scripts and protocols in support of services offered. Utilize various computer programs to verify eligibility, schedule and register patients, enter charges, review benefits information and generate letters for authorizations, screen patient and determine if eligible for FPACT and other insurance eligibility Collaborate with the Call Center and Insurance Verification team by responding to Billing Department and Call Center inquiries promptly, responds effectively to questions and concerns expressed by patients and other staff Communicate/coordinate with health center staff to resolve issues relating to scheduling of patients Ensure the accuracy and presence of appropriate documentation for effective patient care Assist with answering and booking appointments, appropriately document, schedule, reschedule, cancel or confirm patient appointments in a timely manner to maximize scheduling for patient volume as needed or requested Act as Data Steward by following appropriate procedures regarding requests, access and disclosure of PHI in accordance with HIPAA regulations, and takes necessary precautions to prevent unauthorized access Resolve problems (registration, eligibility, billing or financial) in a timely manner Accept and process payments according to established guidelines, Familiarity with sliding fee scale and contracted insurances Accurately verify insurance coverage, including Medical Group eligibility, attach Eligibility Verification, Tasks commercial and Medi HMO/Medi-OHC and eligibility requirements, Ability to check out and be well versed with end of the day reports Answer incoming calls and provides information or directs caller as appropriate Process prescription refill requests in accordance with established procedures Obtain medical history, obtain vital signs (blood pressure, height, weight, etc.) Provide abortion information per agency protocols, make appointments and complete pre-screening form Generous salary and benefits package include: Medical, dental, and vision coverage options for you and eligible dependents Free basic life/AD&D policy with additional voluntary coverage options Short Term Disability, Critical Illness and Accident policies 403(b) Retirement plan with up to 3% employer match Medical and Dependent Flexible Spending Account plans Public Transportation and Commuter Pre-Tax Reimbursements Generous vacation, sick, and holiday benefits Hiring Range: $25.00 per hour Compensation Philosophy and Position Hiring Range: At Planned Parenthood Los Angeles we continuously work towards our value of "we respect and honor all people", which also relates to our compensation philosophy. 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Carenet Health

Certified Medical Assistant | Remote

$17 / hour
Overview: Carenet Health is not authorized to hire in certain states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico Start date: 12/10/2026 At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position? Compensation At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Certified Medical Assistant is $17.00 per hour. Health, dental, and vision insurance A 401(k) plan with company match Paid time off (PTO) and holidays Flexible spending accounts (FSAs) Employee wellness programs Career development opportunities Responsibilities and Duties Receive and respond to prescription refill requests through various communication channels, including phone, email, fax, and Telephone Encounter. Verify the validity and accuracy of prescription refill requests received, ensuring compliance with regulatory guidelines. Prepare and dispense prescription refills accurately and efficiently, following established organizational protocols and procedures. Demonstrate exceptional customer service skills when interacting with internal and external stakeholders, providing clear and comprehensive information. Compile and analyze data to track key performance indicators related to prescription refill processing, presenting findings to departmental leadership, and identifying trends. Adhere to assigned schedules and quality metrics, maintaining productivity and efficiency in prescription refill processing. Provide administrative support to clinical staff and managers for special projects, studies, and reports related to medication refill programs. Collaborate with interdisciplinary teams to optimize workflow efficiency and enhance patient care outcomes. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Minimum of High School Diploma or GED; Minimum of three years’ experience in a retail pharmacy; Extensive knowledge of the Medicare Part D, particularly the pharmacy record review, claims, billing and reimbursement rules; Working knowledge of HIPAA Privacy and Security Rules and CMS security requirements; Working knowledge of Medicare Part B and Part D coverage guidelines and payment methodologies; Preferred Education, Experience & Skills Bilingual, National Certification, Language Ability: Ability to read, analyze, and interpret company software, guidelines, health references, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions. General writing skills and ability to produce work free from typographical or spelling errors. Math Ability: Ability to calculate figures and amounts. Ability to apply concepts of basic algebra. Reasoning Ability: Ability to deal with and solve problems using solid judgment skills. Technical skills: Basic PC and keyboarding skills required . Ability to handle multiple line phone systems, pagers and paging systems preferred. Working knowledge of Microsoft Office, Internet and e-mail Certificates and Licenses: Current, unrestricted License is required . Pharmacy Technician: Certified Pharmacy Technician ( CPhT ) current, unrestricted license Medical Assistant: must be certified by the American Association of Medical Assistants or as a Registered Medial Assistant by the American Medical Technologists . Additional Information Completion of assessments may be required before moving forward in the hiring process. Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination. If you’re ready to bring empathy, energy, and genuine care to every call — we’d love to have you on our team. Join Carenet Health and make every conversation count. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. Protect Yourself from Recruitment Scams At Carenet Healthcare , we are committed to the safety and trust of all potential job candidates. Please be mindful about any potential scam, offering false employment opportunities and issuing fake offer letters . Carenet communicates using our e-mail domain: @carenethealth.com To report suspicious job ads or emails, email our recruiting team at recruiting@carenethealth.com and include as much detail as possible (e.g., job board where the false ad was placed, documentation that will assist us in the investigation). If you believe you have been a victim of a crime, contact the local authorities or the FBI’s Internet Crime Complaint Center at ic3.gov . For more information on job scams, visit the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams .
Silver Cross Hospital

Medical Assistant II - Remote

$19.45 - $24.32 / hour
Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated. Position Summary : Assists in delivery of primary healthcare, patient care management, and some clerical duties (as needed) in an ambulatory environment. Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide care appropriate to the age of the patients served. Ability to establish and maintain effective working relationships with patients, employees, and the public. Essential Duties and Responsibilities: Call Center Support: Answering incoming calls for all providers within SCMG Routing messages correctly with attention to details within messages Updating & validating patient demographics & insurance Other duties include: Support multiple providers simultaneously, providing any necessary services to remain on schedule throughout the day Monitor patient messages and triage patient calls Notify patients of lab results and medication refills, as directed Obtain prior authorizations for medications Requirements: Knowledge of medical practice to assist in patient care. Knowledge of examination, diagnostic, and treatment room procedures. Knowledge of medical equipment and instruments to administer patient care. Knowledge of common safety hazards and precautions to establish a safe work environment. Candidate must live within 1 hour from Silver Cross Hospital main campus to ensure capability to report onsite for downtime procedure or meetings. Education : High school diploma or GED required. Graduation or completion of Certified Medical Assistant preferred, not required. Experience: Patient Care Technicians and Certified Nursing Assistant experience can be considered. CPR Certification. Work Shift Details: Days - First Shift, Possible rotation with Saturday coverage (1 every 5/6 weeks) Department: SCMG MGMT SERVICES Benefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The expected pay for this position is listed below: $19.45 - $24.32 The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.
WakeMed Health

Clinical Support Representative, MA

Overview The Clinical Support Representative, MA is a Medical Assistant who provides real-time telephonic support to patients by responding to medical questions, delivering standardized clinical guidance, and facilitating appropriate care navigation. This role utilizes established protocols, and clinical work flows to address patient concerns and ensure safe, efficient care under the direction of an RN, APP, or Physician. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org . EOE Licensure Not Applicable Education Certificate Medical Assisting Required Experience 3 Years Clinical - Medical Assistant Required