CMA Care Navigator-Primary Care

Kettering Health Network Clayton, OH 45315, US

Responsibilities & Requirements

The CMA Care Navigator supports patients by coordinating care, facilitating communication among care teams, and addressing barriers to healthcare access. This role ensures accurate documentation, patient education, and timely scheduling to enhance patient outcomes and operational reliability. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Required Education:

High school diploma or equivalent
completion of an accredited Medical Assistant program is typically required.

Required Work Experience:

One to two years of experience in a patient-facing clinical or medical office setting.

Required Licenses, Certifications, and Registrations:

Current Certified Medical Assistant (CMA) credential from an accredited certifying body
Basic Life Support (BLS) certification within 90 days of hire.

Skills:

Proficiency with electronic health records (EHR) systems
strong verbal and written communication
ability to educate and support patients
organizational and time management skills
critical thinking and problem-solving
ability to work independently and collaboratively
cultural competency and sensitivity
knowledge of HIPAA and patient confidentiality standards.

Preferred Qualifications

Preferred Education:

Associate degree in a health-related field or additional coursework in care coordination or community health.

Preferred Work Experience:

Experience in care navigation, case management, or working with geriatric or high-risk patient populations.

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