Overview Full time position for an advanced medical assistant, providing outpatient care for our patients and assisting our physicians in all clinical areas of the practice. Responsible for front and back office procedures. Also assists Physicians and Nurses with medical examination of patients. This position is located at our Princess Anne Office in Virginia Beach. Responsibilities Train and orient new medical assistants. QA Review of patient charts obtaining all pertinent documentation for return and postpartum patients. Updating patient prenatal lab forms for all follow up patients. Schedule outside patient referrals. Maintain/order supplies for the clinic to include weekly checks for expired materials/medications and/or materials close to expiration. Takes vital signs such as height, weight, temperature, and blood pressure. May draw blood and give injections under the immediate supervision of a Physician or RN. Chaperones when appropriate and assists during certain minor surgeries and diagnostic procedures, such as Pap Smears. Maintains clean, well-equipped examination rooms; cleans and sterilizes instruments. Stocks examination rooms and triage area with medical supplies. Inventories and reorders supplies. Document all information in EMR. Prepare education packets. Check EMR tasks daily. Review patient lab results, discuss abnormal findings with the physician and follow up with patient in regard to treatment as necessary PATIENT CONFIDENTIALITY MUST BE MAINTAINED AT ALL TIMES. OTHER DUTIES AND RESPONSIBILITES Answers incoming telephone calls and refers calls as necessary. Also responsible for taking messages, paging doctors when appropriate, handling hospital consults, and answering inquiries. Schedules appointments with doctors, calls patients to remind and confirm appointments; reschedules patients from the bump list, and schedules residents’ clinics where appropriate. Prepares charts for the next day; creates new patient charts, files and pulls charts and checks charts for referrals and authorization prior to visit. Also prepares charge tickets. Greets patients in a courteous manner, completes clinical intake, and notifies nurses/medical assistants/MDs of arrivals. Checks-in and checks-out patients, obtains and writes referrals, when appropriately trained and directed, and schedules outside appointments with specialists. Gives directions to patients and visitors. Maintains order in reception room. Copies medical records. Provides back-up coverage for medical assistant, billing, etc. Assists RNs and LPNs with administrative duties. Handles pick-up and drop off of medications. Phone triage. Performs other duties as assigned, according to the individual departmental needs. Qualifications Successful completion of a Medical assistant program (or equivalent military training) and certification (CMA or RMA) is required. Must have working knowledge of computers. Customer service-oriented individual is required. Clinical experience in a physician’s office. Experience in a “fast paced” ambulatory setting required. Women’s health experience preferred but not required. Location : Location US-VA-Virginia Beach
Overview This is a full time position for a medical assistant, providing outpatient care for our patients and assisting our physicians in all clinical areas of the practice. Responsibilities Triage of incoming patients by obtaining vital signs, chief complaint, reconcile medication list, reconcile allergies and prepare patient for the visit. Scan upcoming appointments and obtain all pertinent medical records and test relating to the office visit – ED records, CT/MRI reports, operative reports and consult report. Assist physicians with examinations, to include staning in during minor surgeries, diagnostic procedures, and treatments. Provide basic patient care and examinations as directed. Cross train with other clinical staff to schedule diagnostic procedures, i.e.; mammogram, CT scans, ultrasounds, biopsy, set ip minor procedures, complete lab forms, helping with pharmacy Requests, and procedure clinics entering of all data in the Electronic Medical record. Knowledge of office protocols and procedures- post-operative calls, follow-up, missed appointment calls/follow-up, and others per policy. Review and update medications on the list Prepare exam rooms for patient visits, restocking of the clinical area and exam rooms. Sterilize instruments when used and maintain medical equipment. Appropriately document interventions in the electronic medical record. Review the chart for completeness, test results. Prepare exam rooms for patient visits, restocking of the clinical area and exam rooms. Sterilize instruments when used and maintain medical equipment. Assist provider staff in assessing barriers in care management for specific patients and providing disease specific patient education. Complete all “tasks” assigned to individual team (as well as covering for other MA’s who may be temporarily absent). This includes responding to patient messages, prescription refills, lab results, referrals, home health agencies, medication prior authorizations, patient forms and follow up from physicians. All tasks must be reviewed, addressed and marked appropriately before the close of each business day. Respond to questions from patients, family members, faculty/residents, other health care providers in a timely and professional manner. Patient phone calls should be answered on the same day they are logged in, before leaving for the day. If patient is not home at the first attempt, a notation should be made in the medical record. All patient conversations must be documented in the electronic medical record. Participate in all staff meetings, education lectures and quality improvement activities. Follow EVMS protocols related to infection control, environmental safety and patient confidentiality. Complete annual recertification for Blood Borne Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy. Maintain current CPR certification and any updates relating to M.A. Certification. Perform other duties as assigned Qualifications Successful completion of a Medical assistant program (or equivalent military training) and certification (CMA, CCMA, or RMA) is required or ability to obtain certification within the first 90-days of employment. Must complete a Basic Life Support (BLS) class and re-certify every 2 years. Previous medical office experience with relevant functions in a doctor's office preferred. Must have some working knowledge of computers. Location : Location US-VA-Norfolk
Overview This is a full time position for a Medical Assistant in the department of Obstetrics & Gynecology, responsible for front and back office as well as assisting Physicians, Nurse Practitioners and Nursing staff with examination and performing Urodynamic Testing of patients. Responsibilities Perform Urodynamic Testing on patients. Skilled at placing urethral catheters. Prepares charts for the next day; reviewing records from previous visits or new patient referrals, obtaining records from hospital or other inpatient/outpatient facilities, laboratory facilities to ensure the provider has all pertinent information at the time of the patient visit. Obtains insurance carrier prior authorization for patient medications when needed. Checks-in and checks-out patients, obtains and writes referrals, when appropriately trained and directed, and schedules outside appointments with specialists. PATIENT CONFIDENTIALITY MUST BE MAINTAINED AT ALL TIMES. OTHER DUTIES AND RESPONSIBILITES Give directions to patients and visitors. Handles pick-up and drop off medications. Phone triage. Takes vital signs such as height, weight, temperature, and blood pressure. May draw blood and give injections under the immediate supervision of a Physician or RN, collect and process urine samples. Chaperons when appropriate and assist the providers during certain minor surgeries and diagnostic procedures, such as Pap Smears. Maintains clean, well-equipped examination rooms; cleans and sterilizes instruments. Stocks examination rooms and triage area with medical supplies. Inventories and reorders supplies. Document all information in EMR. Prepare education packets. Transport patients to hospital/ED when necessary Check EMR tasks daily Review patient lab results, discuss abnormal findings with the physician and follow up with patient regarding treatment as necessary Perform other duties, as assigned, according to the individual departmental needs. Travel between locations is required when needed. Qualifications EDUCATION : Completion of a Medical Assistant program and certification (RMA or CMA). Completion of BLS class and re-certify every 2 years. KNOWLEGDE, SKILLS, ABILITIES : Customer service-oriented individual is required. Must have some working knowledge of computers. EXPERIENCE : Experience with urology and/or gynecology is preferred. Experience in a fast paced, large, multi-specialty group is preferred. Location : Location US-VA-Norfolk
Overview The Department of Medicine at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Assistant to join the team. Position assists Physicians and Nurses with patient care to include triage and stocking supplies. Also prepares patients for provider visits and assisting providers with procedure. Position includes responsibility to assist with front and back office procedures to include scheduling appointments, checking patinates in and out. Responsibilities Reviews list of patients coming in for next day’s appointments and obtains any missing clinical information prior to the visit. Phone triage and assist in calling patients & pharmacies to relay prescription, advice or instructions for the providers. Take vital signs such as height, weight, temperature and blood pressure, records in electronic health record. Chaperons and assists providers and nurses as requested. Maintains clean, well-equipped examination rooms, cleans and sterilizes instruments. Stock examination rooms and triage area with medical supplies. Inventory and submit reorder requests to office manager Check EMR tasks daily. Create weekly floor schedule for Providers & Nurses. Give injections under the supervision of the nursing staff. Answer incoming telephone calls and facilitate patient needs as appropriate. Also responsible for taking messages in the electronic health record, paging doctors when appropriate and answering inquiries. Will travel to other Internal Medicine practices to provide support when needed. Perform departmental employee respirator fit testing and coordinate with Environmental Services. Schedule patient appointments when needed. Check-in and check-out patients, obtain and scan referrals. Performs other duties as assigned Qualifications Minimum Qualifications and Skills: Successful completion of a Medical Assistant program. Equivalent military training will be accepted. Must have certification (CMA or RMA). Completion of BLS class and re-certify every 2 years. Must have some working knowledge of computers. Customer service-oriented individual is required. Preferred Qualifications: Previous medical office experience with relevant functions in a doctor’s office preferred Location : Location US-VA-Norfolk
Overview The Department of Medicine at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Assistant to join the team. Position assists Physicians and Nurses with patient care to include triage and stocking supplies. Also prepares patients for provider visits and assisting providers with procedure. Position includes responsibility to assist with front and back-office procedures to include scheduling appointments, check patients in and out. Responsibilities Reviews list of patients coming in for next day’s appointments and obtains any missing clinical information prior to the visit. Phone triage and assist in calling patients & pharmacies to relay prescription, advice or instructions for the providers. Take vital signs such as height, weight, temperature and blood pressure, records in electronic health record. Chaperons and assists providers and nurses as requested. Maintains clean, well-equipped examination rooms, cleans and sterilizes instruments. Stock examination rooms and triage area with medical supplies. Inventory and submit reorder requests to office manager Check EMR tasks daily. Create weekly floor schedule for Providers & Nurses. Give injections under the supervision of the nursing staff. Answer incoming telephone calls and facilitate patient needs as appropriate. Also responsible for taking messages in the electronic health record, paging doctors when appropriate and answering inquiries. Will travel to other Internal Medicine practices to provide support when needed. Perform departmental employee respirator fit testing and coordinate with Environmental Services. Schedule patient appointments when needed. Check-in and check-out patients, obtain and scan referrals. Performs other duties as assigned Qualifications Minimum Qualifications and Skills: Successful completion of a Medical Assistant program. Equivalent military training will be accepted. Must have certification (CMA or RMA). Completion of BLS class and re-certify every 2 years. Must have some working knowledge of computers. Customer service-oriented individual is required. Preferred Qualifications: Previous medical office experience with relevant functions in a doctor’s office preferred Location : Location US-VA-Norfolk
Overview The Department of Dermatology at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Assistant to join the team. The Medical Assistant is responsible for assisting physicians and non-physician providers (NPP) with patient care to include triage, charting, procedures, ordering and stocking of dermatology supplies. Responsibilities Triage all incoming patients by taking vital signs such as height, weight, temperature, blood pressure, reconciling medications, reconciling allergies, updating pharmacy, and all other pertinent Meaningful Use objectives (smoking status, race, ethnicity, language), and accurately recording in electronic health record. Scan upcoming appointments for additional medical record information necessary. Obtain medical records from other physician offices, hospitals, labs, emergency rooms, and radiology prior to patient visit. Chaperon and assists providers and NPP with examinations, to include minor surgeries (excisions), minor procedures (biopsies), and treatments (injections, light therapy) requested. Complete order entry in EHR per department protocols and physicians instructions to include: education/instructions, referrals, follow up appointments. Performs phone triage, responding to questions from patients, family members, faculty/residents, other healthcare providers in a timely and professional manner. Document all patient correspondence and attempts in EHR Complete all “tasks” assigned in individual and team boxes. To include: personal task box, Medical Assistance task box, FMH-Clinical task box, Clinical Orders task box. Prepare lab requisition forms, updates lab log book, and verifies receipt of all labs in appropriate time frame as directed by department protocol. Scans all pertinent patient information into EHR following EVMS MG guidelines, and downloads pictures and attaches to patient record. Responsible for entering patient information into iPledge. Maintains clean, well-equipped examination rooms, cleans and sterilizes instruments. Stock examination rooms and triage area with medical supplies, ensuring all supplies are within expiration date. Participate in all staff meetings, education lectures and PCMH/QI improvement activities, and required training provided by EVMS and EVMS MG. Follow EVMS protocols related to infection control, environmental safety and patient confidentiality. Complete annual recertification for Blood Borne Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy. Performs other duties as assigned Qualifications Minimum Qualifications and Skills: Completion of a Medical Assistant program and certification (RMA, CMA, or CDT). Must have working knowledge of computers, including EHRs and Microsoft Office Suite. Possess professional interaction skills with physicians, outside offices, pharmacies, referring agencies, hospital personnel and support staff. Preferred Qualifications: Dermatology experience performing relevant procedures and functions preferred. Ability to balance multiple priorities and tasks. Ability to make professional decisions under the supervision of the physicians and licensed nurses. Location : Location US-VA-Norfolk
Overview Responsible for back office clinical procedures. Also assists Physicians and Nurses with medical examination of patients. Responsibilities Review patient lab results, discuss abnormal findings with the physician and follow up with patient in regard to treatment as necessary. Takes vital signs such as height, weight, temperature, and blood pressure and enters into EHR. May draw blood and give injections under the immediate supervision of a Physician or RN. Reviews intake forms with the MD/NP/PA when needed to determine what services best suit the patient. Performs phone triage with supervision of LPN/RN, completes team tasks, paperwork and faxes as needed. Prepares patient charts including sourcing information from the referring provider and other EHR systems. Manages specimens that are being picked up and drop off. Chaperones when appropriate and assists during certain minor surgeries and diagnostic procedures (such as Pap Smears). Maintains a clean and sterile environment in the examination rooms and triage area. Ensuring all rooms are stocked with medical supplies, as well as, clean and sterilized instruments. Dispose of contaminated supplies and medical instruments. Inventories and reorders supplies as needed. Prepare education packets. Check EMR tasks daily and document patient’s chart. Complete drug refills as directed. Organizes and manages medicine closet. Change wound dressings. Assists with scheduling conflicts. Explain treatments and procedures to patients Qualifications successful completion of a Medical Assistant program. Equivalent military training will be accepted. Must have certification (CMA or RMA) or ability to obtain within six (6) months of employment. Completion of BLS class and re-certify every 2 years. Previous medical office experience with relevant functions in a doctor’s office preferred. Must have some working knowledge of computers. Customer service-oriented individual is required. Copy of active certification is required upon application submission. Location : Location US-VA-Virginia Beach
Overview Responsible for front and back office procedures supporting the Maternal Fetal Medicine division located at the Department of Ob/Gyn Princess Anne office. Also assists Physicians and Nurses with medical examination of patients. Responsibilities Answers incoming telephone calls. Triage and refers calls as necessary. Also responsible for taking messages, paging doctors when appropriate, handling hospital consults, and answering inquiries. Schedules appointments with doctors, calls patients to remind and confirm appointments; reschedules patients from the bump list, and schedules residents’ clinics where appropriate. Prepares charts for the next day; creates new patient charts, files and pulls charts and checks charts for referrals and authorization prior to visit. Also prepares charge tickets. Greets patients in a courteous manner, marks off names as patients arrive, and notifies nurses/medical assistants/MDs of arrivals. Registers old and new patients, verifies demographics and insurance, determines insurance copays, and collects money and copays to send to EVMS Medical Group. Checks-in and checks-out patients, obtains and writes referrals, when appropriately trained and directed, and schedules outside appointments with specialists. Gives directions to patients and visitors. Prints daily/weekly schedules and distributes. Provides back-up coverage as needed. Schedules conference rooms. Handles pick-up and drop off of medications. Takes vital signs such as height, weight, temperature, and blood pressure. May draw blood and give injections under the immediate supervision of a Physician or RN. Chaperons when appropriate and assists during certain minor surgeries and diagnostic procedures, such as Pap Smears. Maintains clean, well-equipped examination rooms; cleans and sterilizes instruments. Stocks examination rooms and triage area with medical supplies. Inventories and reorders supplies. Performs other duties as assigned, according to the individual departmental needs. PATIENT CONFIDENTIALITY MUST BE MAINTAINED AT ALL TIMES. Qualifications Successful completion of a Medical Assistant program. Equivalent military training will be accepted. Must have certification (CMA or RMA) or ability to obtain within 90-days of employment. Completion of BLS class and re-certify every 2 years. Previous medical office experience with relevant functions in a doctor’s office preferred. Must have some working knowledge of computers. Customer service-oriented individual is required. Location : Location US-VA-Virginia Beach
Overview This is a position for a Medical Assistant with the EVMS Ear, Nose and Throat Surgeons. Under direct supervision this position will assist with clinical assignments for assigned care teams within the Department. Your certification must be uploaded to your profile for consideration. Responsibilities Chart preparations- i.e.: reviews the last clinic note, gathers test results and other pertinent data relevant to visit, loads images, documents recent surgeries in Allscripts, scanning, filing, recording of patient information, surgical packet preparation i.e.: pre/postoperative care instructions and education per department protocol Responsible for timely communication of patient needs and requests by providing appropriate follow-up for patients i.e.: medical imaging requests, cardiac or medical clearance, medication and prior authorizations, allergy testing or treatments, scheduling of patient appointments, transmission of laboratory orders, completion of FMLA and other disability documents Completes delegated tasks from the current and prior day i.e.: patient messages, prescription refills, lab results, referrals, home health agency requests, medication prior authorizations, patient forms, and physician follow-up. All tasks must be reviewed, addressed, and marked appropriately before the close of each business day. Coordinates services with specialists i.e.: radiation oncology, pulmonology, endocrinology, nutritional counseling, or social services consultation. Documents all correspondence and interventions in the electronic health record. Maintains inventory of medical and office supplies and submits reorder requests to the office manager or appropriate staff member. Cleans, sterilizes, and maintains used instrumentation per department protocol Facilitates scheduling of surgeries with surgery scheduler. The successful candidate in this role shall respond to questions from patients, family members, faculty/residents, other health care providers in a timely and professional manner. Patient inquiries should be answered on the same day they are received, before leaving for the day. If patient is not home at the first attempt, a notation should be made in the medical record. All patient conversations must be documented in the electronic medical record. Participate in all staff meetings, education lectures and quality improvement activities. Follow EVMS Medical Group protocols related to infection control, environmental safety and patient confidentiality. Complete annual recertification for Blood Borne Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy. Maintain current CPR certification and any updates relating to M.A. Certification. Qualifications Knowledge, skills, abilities: The candidate shall be detail oriented, self-motivated, and possess excellent time management and interpersonal skills. The candidate will be able to overcome obstacles through problem solving. The candidate shall have a broad range of medical terminology knowledge. The candidate shall be able to show empathy and understanding for patients and colleagues. Certification as a Medical Assistant such an RMA or CMA is required. Experience in a “fast-paced” medical office / clinical area is preferred. Location : Location US-VA-Norfolk
Overview This is a position for a Medical Assistant with the Department of Family Medicine. Under direct supervision this position will assist with clinical duties and provide direct patient care, including taking vitals, administering meds/treatments, assisting physicians, doing wound care, patient education, documentation, and coordinating care, labs, and follow-ups in a fast-paced office. Responsibilities Triage incoming patients by obtaining vital signs, following standing triage orders, reconcile medication list, reconcile allergies, make sure immunizations are up to date and prepare patient for the visit. Completes delegated tasks from the current and prior day i.e.: patient messages, prescription refills, lab results, referrals, home health agency requests, medication prior authorizations, patient forms, and physician follow-up. All tasks must be reviewed, addressed, and marked appropriately before the close of each business day. Assist physicians with examinations, minor surgeries, diagnostic procedures and treatments. Provide basic patient care and education as directed by provider and standing orders. Coordinates services with specialists i.e.: radiation oncology, pulmonology, endocrinology, nutritional counseling, or social services consultation. Documents all correspondence and interventions in the electronic health record. Maintains current inventory of medical and office supplies Cleans, sterilizes, and maintains used instrumentation per department protocol. Medical Assistants are required to fill in for other clinical staff during vacations and illness and perform other duties as assigned by providers, or supervisors at both sites. The successful candidate in this role shall respond to questions from patients, family members, faculty/residents, other health care providers in a timely and professional manner. Patient inquiries should be answered on the same day they are received, before leaving for the day. If patient is not home at the first attempt, a notation should be made in the medical record. All patient conversations must be documented in the electronic medical record. Participate in all staff meetings, education lectures and quality improvement activities. Follow EVMS Medical Group protocols related to infection control, environmental safety and patient confidentiality. Complete annual recertification for Blood Borne Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy. Maintain current CPR certification and any updates relating to M.A. Certification. Qualifications Successful completion of a Medical assistant program (or equivalent military training) and certification (CMA, CCMA, or RMA) is required or ability to obtain certification within the first 90-days of employment. Must complete a Basic Life Support (BLS) class and re-certify every 2 years. Previous medical office experience with relevant functions in a doctor's office preferred. Must have some working knowledge of computers. Detail oriented, self-motivated, and possess excellent time management and interpersonal skills. Strong communication skills, ability to overcome obstacles through problem solving and show empathy and understanding for patients and colleagues. Location : Location US-VA-Portsmouth
Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management. This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. The MSS ensures that every patient is treated the with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues. Responsibilities Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing Perform rapid screening tests (influenza, strep, mono, glucose, etc.) Assist providers during examination and treatment Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed Prepare and assist clinician with procedure set up and injury care Apply bandages, dressings and splints as ordered by the treating clinician Dispense medications and DME as ordered by the treating clinician in accordance with state regulations Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center Maintain supplies, clean rooms and equipment, and stock exam rooms Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected In partnership with center leadership, assist with patient flow and volume Keep patients informed of expected wait times during all aspects of the center visit Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping Ensure accuracy in documentation Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed Follow HIPAA guidelines and safety rules Attend center staff meetings or huddles as required Assist in maintaining a neat, clean, and orderly appearance throughout the facility Complete any applicable training including but not limited to clinical competency training that occurs monthly This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education Level: Vocational/Technical/Business School Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations) Job-Related Experience Customarily has at least six months or more of medical assistant experience Knowledge of medical procedures and medical terminology Working knowledge of occupational medicine requirements (state specific) preferred Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Able to communicate both verbally and in writing in a clear, and professional manner Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues Must participate in initial and ongoing training as required Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications Additional Data This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws
Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management. This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. The MSS ensures that every patient is treated the with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues. Responsibilities Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing Perform rapid screening tests (influenza, strep, mono, glucose, etc.) Assist providers during examination and treatment Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed Prepare and assist clinician with procedure set up and injury care Apply bandages, dressings and splints as ordered by the treating clinician Dispense medications and DME as ordered by the treating clinician in accordance with state regulations Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center Maintain supplies, clean rooms and equipment, and stock exam rooms Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected In partnership with center leadership, assist with patient flow and volume Keep patients informed of expected wait times during all aspects of the center visit Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping Ensure accuracy in documentation Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed Follow HIPAA guidelines and safety rules Attend center staff meetings or huddles as required Assist in maintaining a neat, clean, and orderly appearance throughout the facility Complete any applicable training including but not limited to clinical competency training that occurs monthly This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education Level: Vocational/Technical/Business School Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations) Job-Related Experience Customarily has at least six months or more of medical assistant experience Knowledge of medical procedures and medical terminology Working knowledge of occupational medicine requirements (state specific) preferred Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Able to communicate both verbally and in writing in a clear, and professional manner Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues Must participate in initial and ongoing training as required Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications Additional Data This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an Equal Opportunity Employer, including disability/veterans
