Overview This is a full time position for a Medical Assistant in the department of Obstetrics & Gynecology, responsible for front and back office as well as assisting Physicians, Nurse Practitioners and Nursing staff with examination and performing Urodynamic Testing of patients. Responsibilities Perform Urodynamic Testing on patients. Skilled at placing urethral catheters. Prepares charts for the next day; reviewing records from previous visits or new patient referrals, obtaining records from hospital or other inpatient/outpatient facilities, laboratory facilities to ensure the provider has all pertinent information at the time of the patient visit. Obtains insurance carrier prior authorization for patient medications when needed. Checks-in and checks-out patients, obtains and writes referrals, when appropriately trained and directed, and schedules outside appointments with specialists. PATIENT CONFIDENTIALITY MUST BE MAINTAINED AT ALL TIMES. OTHER DUTIES AND RESPONSIBILITES Give directions to patients and visitors. Handles pick-up and drop off medications. Phone triage. Takes vital signs such as height, weight, temperature, and blood pressure. May draw blood and give injections under the immediate supervision of a Physician or RN, collect and process urine samples. Chaperons when appropriate and assist the providers during certain minor surgeries and diagnostic procedures, such as Pap Smears. Maintains clean, well-equipped examination rooms; cleans and sterilizes instruments. Stocks examination rooms and triage area with medical supplies. Inventories and reorders supplies. Document all information in EMR. Prepare education packets. Transport patients to hospital/ED when necessary Check EMR tasks daily Review patient lab results, discuss abnormal findings with the physician and follow up with patient regarding treatment as necessary Perform other duties, as assigned, according to the individual departmental needs. Travel between locations is required when needed. Qualifications EDUCATION : Completion of a Medical Assistant program and certification (RMA or CMA). Completion of BLS class and re-certify every 2 years. KNOWLEGDE, SKILLS, ABILITIES : Customer service-oriented individual is required. Must have some working knowledge of computers. EXPERIENCE : Experience with urology and/or gynecology is preferred. Experience in a fast paced, large, multi-specialty group is preferred. Location : Location US-VA-Norfolk
Overview The Nurse Manager is responsible for management of clinical services of the Minimally Invasive Gynecology Surgery (MIGS) Division, within the Department of Obstetrics and Gynecology (OBGYN). The Nurse Manager works closely with the MIGS Division Director, MIGS Practice Manager, and Department Administrator to develop, implement, and maintain clinical programs that enhance the quality of care and achieve a high level of patient and provider satisfaction. The Nurse Manager is primarily responsible for the day-to-day clinical operations and oversight of the MIGS Division in both Norfolk, Virginia Beach and Williamsburg. The Nurse Manager provides direction and manages professional employees and is accountable for the performance and results of a team within the framework of the OBGYN Department and EVMS Medical Group. Responsibilities Position will be actively involved in daily clinical support functions to ensure the delivery of quality healthcare. These functions will include hands on support and oversight within the MIGS clinical operations at the Norfolk, Virginia Beach and Williamsburg locations, to include nursing, provider, and patient support and coordination throughout the day. Responsible for the tracking, trending, and auditing of daily and monthly clinical performance related to operational metrics and quality measures, ensuring the team is working within their scope of practice and meeting all associated metrics.Provide direct supervision of assigned MIGS clinical staff. Responsible for talent identification, hiring, onboarding, and training for new team members. Responsible for coordination and distribution of clinical staff assignments and schedules. Demonstrate critical thinking skills needed for maintaining optimum clinical care and effective clinical workflow when faced with operational challenges such as provider and staffing shortages, emergency scheduling issues, electronic health record and telephone outages and other variables that frequently present within the clinical environment. Identify gaps in performance of staff and provide counseling, training or performance improvement plans as needed. Develop measurable metrics to ensure performance standards are being met. Develop and implement policies and procedures governing all aspects of clinical operations. Work in clinics as needed. Represent the MIGS clinical team during leadership meetings, trainings and development sessions. Qualifications MINIMUM QUALIFICATIONS: Bachelor’s degree. Three (3) years of supervisor experience is required. Licensed Virginia RN (or LPNwith equivalent education and/or experience) is required. PREFERRED QUALIFICATIONS: Experience in a Medical Office environment is preferred. Progressively more responsible positions in group practice management, in a large specialty group practice, strongly preferred. Experience in OBGYN is preferred. Location : Location US-VA-Norfolk
Overview The Department of Family Medicine at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Assistant to join the team. Position assists Physicians and Nurses with patient care to include triage and stocking supplies. Also prepares patients for provider visits and assisting providers with procedure. Position includes responsibility to assist with front and back office procedures to include scheduling appointments, checking patinates in and out. Responsibilities Triage incoming patients by obtaining vital signs, following standing triage orders, reconcile medication list, reconcile allergies, make sure immunizations are up to date and prepare patient for the visit. Assist physicians with examinations, minor surgeries, diagnostic procedures and treatments. Provide basic patient care and education as directed by provider and standing orders. Completes delegated tasks from the current and prior day i.e.: patient messages, prescription refills, lab results, referrals, home health agency requests, medication prior authorizations, patient forms, and physician follow-up. All tasks must be reviewed, addressed, and marked appropriately before the close of each business day. Coordinates services with specialists i.e.: radiation oncology, pulmonology, endocrinology, nutritional counseling, or social services consultation. Documents all correspondence and interventions in the electronic health record. Assists supervisors in the training of new staff members. Medical Assistants are required to fill in for other clinical staff during vacations and illness and perform other duties as assigned by providers, or supervisors at both sites. Maintains current inventory of medical and office supplies Cleans, sterilizes, and maintains used instrumentation per department protocol. The successful candidate in this role shall respond to questions from patients, family members, faculty/residents, other health care providers in a timely and professional manner. Patient inquiries should be answered on the same day they are received, before leaving for the day. If patient is not home at the first attempt, a notation should be made in the medical record. All patient conversations must be documented in the electronic medical record. Participate in all staff meetings, education lectures and quality improvement activities. Provide positive and responsive customer service to our internal and external users that reflect Old Dominion University's mission and values. Maintain effective working relationships with colleagues through courteous, constructive and professional interaction. Listen to and anticipate customer needs, provide clear explanations; respond quickly; take initiative to assist internal and external customers. Observe confidentiality. Compliance with the University’s Code of Ethics and Service Standards are reflected in all activities related to the performance of assigned work and in all interactions with faculty, staff, students and the public. Qualifications Minimum Qualifications and Skills: Certification as a Medical Assistant such an RMA or CMA is required. Completion of BLS training and recertification every 2 years Successful completion of a Medical Assistant program. Preferred Qualifications: Previous medical office experience with relevant skills preferred. Customer service-oriented individual is required. Experience in a “fast paced” ambulatory setting is desirable but not required. The candidate shall be detail oriented, self-motivated, and possess excellent time management and interpersonal skills. The candidate shall possess strong communication skills. The candidate will be able to overcome obstacles through problem solving. The candidate shall be able to show empathy and understanding for patients and colleagues. Location : Location US-VA-Portsmouth
Overview Full time position for an advanced medical assistant, providing outpatient care for our patients and assisting our physicians in all clinical areas of the practice. Responsible for front and back office procedures. Also assists Physicians and Nurses with medical examination of patients. This position is located at our Princess Anne Office in Virginia Beach. Responsibilities Train and orient new medical assistants. QA Review of patient charts obtaining all pertinent documentation for return and postpartum patients. Updating patient prenatal lab forms for all follow up patients. Schedule outside patient referrals. Maintain/order supplies for the clinic to include weekly checks for expired materials/medications and/or materials close to expiration. Takes vital signs such as height, weight, temperature, and blood pressure. May draw blood and give injections under the immediate supervision of a Physician or RN. Chaperones when appropriate and assists during certain minor surgeries and diagnostic procedures, such as Pap Smears. Maintains clean, well-equipped examination rooms; cleans and sterilizes instruments. Stocks examination rooms and triage area with medical supplies. Inventories and reorders supplies. Document all information in EMR. Prepare education packets. Check EMR tasks daily. Review patient lab results, discuss abnormal findings with the physician and follow up with patient in regard to treatment as necessary PATIENT CONFIDENTIALITY MUST BE MAINTAINED AT ALL TIMES. OTHER DUTIES AND RESPONSIBILITES Answers incoming telephone calls and refers calls as necessary. Also responsible for taking messages, paging doctors when appropriate, handling hospital consults, and answering inquiries. Schedules appointments with doctors, calls patients to remind and confirm appointments; reschedules patients from the bump list, and schedules residents’ clinics where appropriate. Prepares charts for the next day; creates new patient charts, files and pulls charts and checks charts for referrals and authorization prior to visit. Also prepares charge tickets. Greets patients in a courteous manner, completes clinical intake, and notifies nurses/medical assistants/MDs of arrivals. Checks-in and checks-out patients, obtains and writes referrals, when appropriately trained and directed, and schedules outside appointments with specialists. Gives directions to patients and visitors. Maintains order in reception room. Copies medical records. Provides back-up coverage for medical assistant, billing, etc. Assists RNs and LPNs with administrative duties. Handles pick-up and drop off of medications. Phone triage. Performs other duties as assigned, according to the individual departmental needs. Qualifications Successful completion of a Medical assistant program (or equivalent military training) and certification (CMA or RMA) is required. Must have working knowledge of computers. Customer service-oriented individual is required. Clinical experience in a physician’s office. Experience in a “fast paced” ambulatory setting required. Women’s health experience preferred but not required. Location : Location US-VA-Virginia Beach
Overview The primary objective of this role is to enhance patient outcomes through effective chronic care management while driving improvements in departmental quality metrics. Key focus areas include optimizing Medicare Wellness visit compliance, closing patient care gaps, and ensuring timely completion of transition of care processes, including hospital follow-up coordination. Responsibilities Schedule Medicare Wellness Visits in compliance with frequency guidelines set by CMS and individual insurers. Scan upcoming appointments for additional medical record information necessary. Obtain medical records from other physician offices, hospitals, labs, emergency rooms, and radiology departments prior to or following patient visit. Follow chronic disease and preventive care guidelines and ensure that appropriate plans for completion are developed. Complete Medicare Wellness Visits meeting a set weekly quota, documenting all required components, addressing necessary health maintenance gaps in care, and develop individualized patient specific care plans. Appropriately document all nursing interventions in the electronic medical record. Review the chart for completeness, test results and billing. Utilize Excel to maintain an accurate lists of patients eligible for Medicare Wellness Visits, patients with completed visits, and document outreach to patients Follow transition of care management/hospital follow up workflow completing 48-hour transition of care outreach to patients coordinating care to ensure all discharge needs are met, and arranging hospital follow up appointments for patients. Provide chronic care management services to patients collaborating directly with SACO/SQCN care management team members to improve patient medication adherence, fulfill DME requests, assist with obtaining referrals, and coordinating care with specialists’ office. Identify patients who would benefit from additional care management support and place referrals/orders for necessary services. Complete all Epic in basket requests appropriately. Administer injection of medications or immunizations in accordance with approved nursing protocols. Observe patient for any reaction to medications or immunizations, treatments and significant incidents. Attend Care Management Meetings, Primary Care Collaborative meetings, and other educational sessions as scheduled. Will complete recommended educational modules as assigned. Assist in clinic with rooming and triaging patients as needed. Provide basic patient care as ordered. Respond to life threatening situations based upon nursing standards, polices, procedures and protocols. Qualifications Required: Ability to manage time effectively and work independently to complete all assigned tasks. Ability to work with other team members as part of the interprofessional collaboration team Ability to make professional nursing decision up to the scope of practice for licensure and possess the knowledge and critical thinking skills to support those decisions. Customer service skills and ability to communicate effectively with patients and other team members Ability to navigate EHR system and complete any necessary documentation Knowledge and critical thinking skills to safely provide triage to patients collecting all pertinent information for decision making. Ability to effectively communicate SBAR information to providers and execute any additional orders. Ability to multi-task and manage multiple competing priorities Active Virginia LPN License (required) Active AHA BLS CPR certification Preferred: Knowledge of general quality measures for outpatient clinics Knowledge about ACOs and QCN and their impact on patient care Entry level experience with Excel with the ability to update, filter, and track information Location : Location US-VA-Portsmouth
