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Patient Concierge, Primary Care, Full-Time, Days

Job Description Be a part of a world-class academic healthcare system at UChicago Medicine as a Patient Concierge with our Orland Park clinic. In this role, the Patient Concierge serves as an essential member of the new care team at UCMC’s standalone facility at Orland Park. The Patient Concierge will be responsible as a resource for ensuring patients access their care in a seamless and uncomplicated manner. The job role is dynamic and requires extensive walking and standing throughout the entire shift. The Patient Concierge will support various clinical activities and clinics to anticipate patients' needs by ensuring that exam rooms are cleaned, perform exam room check-out, patient check-in, and electronic record documentation, including scanning. The Patient Concierge will provide navigation support to patients, ensuring they are personally escorted throughout their experience. The position also evaluates data and service improvement opportunities acting as an information resource and a patient advocate. Responsibilities Exhibits strong customer service, sophisticated communication and critical thinking skills in response to patient and care team inquires and requests. Ability to work in a fast-paced environment and continually monitors appointment schedules throughout the day ensuring patients are accessing care at their scheduled appointment time. Adheres to established standard work and utilizes identified communication tools to ensure a consistent and exceptional patient experience Exceptional computer skills and ability to utilize multiple applications to support accurate and timely check-in at Kiosk or in-person, exam room check-out, scheduling, and revenue cycle activities related to insurance verification, pre-certification, authorization and collections as required. Independently collects critical forms and information in preparation for each patient visit and performs EMR scanning prior to and after visit. Participates in UCMC projects as assigned, including employee engagement, patient experience and process improvement projects from inception through planning and implementation. Conducts performance improvement initiatives, such as participating in interdisciplinary improvement teams. Ensures exam room is fully equipped and setup prior to patient rooming and rooms the patients in coordination with the care team. Provides concierge-type support by assisting with patient transportation/escorts throughout the facility, coordinates interpreter services and serves as runner to support ancillary services. Perform other duties as assigned. Required Qualifications A completed High School diploma or equivalent from an accredited body is required. Two to five years’ experience in providing high level customer service in a community based outpatient setting, addressing and resolving complex issues is required. Ability to communicate effectively in both oral and written form at or above High School level is required. Preferred Qualifications Experience working in a community health setting is highly preferred. A completed Associate’s or Bachelor’s degree is preferred. General working knowledge of computer programs including the Microsoft Office Suite & a knowledge of EPIC is preferred. Prior experience in a practice setting preferred including in-depth knowledge of appropriate insurance protocols Ability to handle stress in a fast-paced environment is preferred. Position Details: Job Type/FTE: Full-Time (1.00 FTE) Shift: Days Work Location: Onsite Unit/Department: Primary Care Clinic CBA Code: Non-Union Why Join Us We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion. UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics. As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law. Compensation & Benefits Overview UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

Other

3 weeks ago

Registered Nurse (RN), Emergency Department, Registry, Nights

UChicago Medicine Crown Point, IN

Job Description Join a world-class academic healthcare system, UChicago Medicine Crown Point , located in Crown Point, Indiana as a Registry Emergency Department Registered Nurse . UChicago Medicine is an integrated academic and community health system with multiple primary medical facilities within the surrounding suburbs of Chicago. UChicago Medicine, Crown Point is a two-story, 130,000-square-foot multispecialty care center and micro-hospital in Northwest Indiana, the academic health system's largest off-site facility and its first freestanding building in Indiana. The Emergency Department Registered Nurse (ED RN) will perform primary nursing functions of assessing, planning, directing, performing, and evaluating patient care in the Emergency Room to patients of all ages suffering from various types of illness or trauma that requires emergency attention. The ED RN will serve as a professional role model by encouraging teamwork and collaborating with clinical and front office staff, administration, and other professional disciplines to ensure the delivery of high-quality care and optimal patient outcomes with the highest level of patient satisfaction. World-renowned UChicago Medicine emergency medicine experts bring the forefront of care to Northwestern Indiana. With our emergency department at UChicago Medicine Crown Point, we offer our patients immediate, 24/7 medical care. Essential Job Functions: Demonstrates ability to manage care within the established standards of nursing care and practice as defined by the state of Indiana and required by hospital accrediting bodies. Initiates care to stabilize patient and assists in managing life support needs by collaborating with Physicians and Clinical staff, demonstrating appropriate admission, discharge, and transfer procedures. Provides high quality and high satisfaction bedside care and administers treatments under the direct supervision of the Physician, anticipating patient needs and responding accordingly. Accurately and concisely documents services provided within the medical record in a thorough, timely manner. Collects laboratory samples and performs lab testing in accordance with CLIA regulations and established policies and procedures. Demonstrates ability to perform laboratory Quality Controls and Assessments, and routine daily, weekly, monthly, and periodic maintenance and function according to Laboratory policy and procedures. Participates in QAPI activities including participation in accreditation preparation and survey process and maintenance of accreditation, state, and CMS standards. Attends and participates in all applicable facility meetings, training, and development workshops, and reviews/understands all required policies and procedures. Ensures proper supplies, appropriate medical equipment and medications are available for patient care and par levels meet patient and facility needs. Required Qualifications: Registered Nurse, in good standing, licensed in the state of Indiana. Minimum 3 years’ experience in a hospital Emergency Department. Current BLS, ACLS, PALS, or ENPC required. Position Details: Position Type: Registry (.10FTE) Shift: Nights, 7:00pm-7:00am, 1/12hr shift/2week pay period = 3 shifts/6 weeks with 1 of those shifts being a weekend shift. 1 Summer Holiday, 1 Winter Holiday & 1 Special Day for the calendar year. Work Location: Onsite Unit/Department: Emergency Department CBA Code: Non-Union Why Join Us We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion. UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics. As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law. Compensation & Benefits Overview UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.