All jobs

Medical Assistant - onsite

$25.89 - $34 / hour

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Crossover Health Medical Assistant role is a key player in creating the unique patient experience we seek to deliver. The Medical Assistant provides clinic guests with above-and beyond service to ensure an exceptional patient experience. As a Medical Assistant, you ensure that guests are delighted and happy from the moment they step into the clinic and continue to extend the service experience beyond the clinic walls to ensure superior service delivery. The Medical Assistant plays a crucial role in creating a unique and exceptional patient and member experience within our clinic. This position is responsible for providing guests with above-and-beyond service, ensuring they are delighted from the moment they step into the clinic and continuing to extend the service experience beyond the clinic walls. As the Medical Assistant, you assist members with checking in, demonstrating an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. You are at the forefront of facilitating the patient and member experience throughout our health center, ensuring superior service delivery and a welcoming environment. Clinical Responsibilities Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient. Handle inventory, orders, and replenish medical supplies and materials. Provides phlebotomy services and immunization services Performs other duties as assigned Member Service Responsibilities Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism. Demonstrates a commitment to quality, delivering uncompromised service and outcomes. Accommodates special requests for member support whenever possible and helps to promptly resolve member questions. Assists with assigned projects and special provider or patient requests. Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery. Processes transactions required to begin or complete the visit. Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members. Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs. Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience. Performs other duties as assigned Required Qualifications Graduate of an accredited medical assistant or surgical technician program. Minimum of 2 years comparable clinical back office medical assistant experience. BLS (Basic Life Support) certification required. Preferred Qualifications Excellent computer skills and familiarity with Microsoft products. Reading, writing, and excellent oral proficiency in the English language. Strong organizational and follow-through skills. Excellent communication and interpersonal skills. High level of ownership, accountability and initiative. Proven organizational skills, great interpersonal skills, and ability to work as a key team member. Comfort and efficiency with multi-tasking, issue resolution, and conflict management. Physical Job Requirements May require standing, walking and sitting for extended amounts of time. Occasionally lift and carry items weighing up to 50 lbs. Manual and finger dexterity and hand-eye coordination Includes full range of body motion including potential of handling and lifting patients. Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members. The base pay range for this position is $25.89 to $34 per hour. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position will be eligible for a comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com . To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Onsite

Clinic Manager- Medical Assistant

Crossover Health Redmond, WA

$81,893 - $106,461 / year

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Clinic Manager (CM) is an essential part of the collaborative patient care team that supports an exceptional patient experience. The CM is empowered to practice and contribute throughout the care experience. The CM guides the clinical and administrative operations of the multi-disciplinary, integrated primary care service, which is focused on achieving Crossover’s quadruple aim -- 1) decreased health care spend 2) increased quality, 3) improved member/patient engagement, 4) strong employee/provider engagement. At its core, the OM supports patient care while demonstrating servant leadership, leveraging our interdisciplinary approach to integrated care. Implements Crossover’s standards of care and operations workflows. Provides patient care, using Crossover’s patient-centered medical home approach, including phlebotomy services and immunization services Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of Operations. Handle inventory, orders, and replenish medical supplies and materials. Co-leads clinic-wide huddles, team meetings, and ensures the clinic team is kept well informed of corporate and client communications, which includes clinical practice updates. Manages the schedule for efficiencies and optimal staff coverage, including PRN talent pools. Hires, coaches, and develops staff. Assists in onboarding and training new team members. Provides guidance and direction to care team members, including nurses, hosts, operations leads, and care navigators (site specific). Partners with the Triad and multidisciplinary care team to develop plans for maximizing client outreach and increasing clinic utilization. Identifies and recommends actions to enhance current services, partners with the Triad on developing and implementing new services. Hires, coaches, and develops staff. Assists in onboarding and training new team members. Encourages continuing professional education and development to enhance learning and meet licensing expectations. Provides guidance and direction to care team members, including nurses, hosts, operations leads, and care navigators (site specific). Leads and facilitates any event that supports client goals and member health strategies. Collaborates with various departments to ensure the clinic is compliant with regulatory bodies. Assists in performing Quality and Compliance checks required on a daily, weekly and monthly basis Contributes to reporting requirements related to incident reporting and compliance Act as the first point of contact for IT questions and issues. Coordinate and assist internal TechOps with support requests. Performs other duties as assigned Required Qualifications Graduate of an accredited medical assistant program Minimum of 2 years comparable clinical back office medical assistant experience. Current BLS (Basic Life Support) certification Minimum 3 years experience opening, operating and managing a multi-speciality, multi-provider Wellness Center, or equivalent Minimum 3 years of experience staffing and managing a team of employe es Preferred Qualifications Excellent computer skills. Reading, writing, and excellent oral proficiency in the English language. Strong organizational and follow-through skills. Excellent communication and interpersonal skills. High level of ownership, accountability and initiative. Proven organizational skills, great interpersonal skills, and ability to work as a key team member. Comfort and efficiency with multi-tasking, issue resolution, and conflict management. Leadership skills and experience working in a collaborative team environment Physical Job Requirements May require standing, walking and sitting for extended amounts of time. Occasionally lift and carry items weighing up to 50 lbs. Manual and finger dexterity and hand-eye coordination Includes full range of body motion including potential of handling and lifting patients. Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members. The base pay range for this position is $81,893.00 to $106,461 per year. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position may be eligible for an annual bonus opportunity and comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com . To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Onsite

RN

Part-time

1 day ago

PRN RN

Crossover Health Boston, MA

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Registered Nurse (RN) is an essential part of the collaborative patient care team that supports an exceptional patient experience. Our RNs are empowered to practice and contribute throughout the care experience. At its core, the RN provides direct patient care while demonstrating servant leadership, leading clinic-wide huddles and leveraging our interdisciplinary approach to integrated care. The RN promotes a level of care that goes beyond industry standards and strives for excellence at every step. Job Responsibilities Performs evidence-based nursing care and patient education Performs care management by connecting patients with specialists and following up to ensure patients are getting the care they need Utilizes population management tools to ensure patients receive optimal care based on industry-wide recommendations Provides phlebotomy services, performs in-house laboratory tests and works with the provider to determine how and when to send out specialty labs Screens for vaccine-preventable diseases and administers primary care and travel-related immunizations Manages RN schedule and appropriateness of appointments. Takes initiative to contact patients when needed and demonstrate knowledge of when to consult with a provider Complies with all policies, procedures, and protocols of the practice, including performing specific care under standing orders Provides general triage services to walk-ins and over the phone. Assesses patient’s needs, consult provider when needed and direct appropriate care Provides occasional on-site care at client-sponsored events such as flu clinics and biometric screenings Participates in quality improvement programs to ensure the practice is performing efficiently and in accordance with Crossover’s policies Demonstrates proficiency in the use of healthcare analytic tools, systems, and analysis Participates in implementation of new health technologies, products, services, and programs that establish the Crossover Medical Group as a recognized thought leader for employer-based health care and lifestyle medicine programs Manages population health programs and clinic outreach initiatives Serves as a resource to other nurses and the care team, and participate in the training and onboarding of new nurses Assists in performing Quality and Compliance checks required on a daily, weekly and monthly basis Contributes to reporting requirements related to incident reporting and compliance Performs other duties as assigned. Required Qualifications Graduate from an accredited school of nursing Minimum 3 years of clinical experience Current Registered Nurse license in the state you are practicing Current BLS (Basic Life Support) certification Preferred Qualifications Bachelor of Science Degree in Nursing (BSN) Outpatient care and urgent care experience Knowledge of Apple and Google-based technology or client technologies such as Microsoft or HP Passion for delivering a best-in-class patient care experience in an integrated patient-centered primary care model Creative, flexible and easily adapts to changing priorities Energetic, takes initiative and able to work in a team environment as well as autonomously when needed Embraces new ways of delivering healthcare Physical Job Requirements Requires standing, walking and sitting for extended periods of time Includes full range of body motion including potential of handling and lifting patients Requires corrected vision, hearing and speech within normal ranges Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com . To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Onsite

NP

Part-time

2 days ago

Family Nurse Practitioner PRN/ As Needed Fort Worth

Crossover Health Fort Worth, TX

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Nurse Practitioner is responsible for meeting all clinical, administrative, and financial performance metrics. This position is responsible for implementing, delivering, and ensuring that the highest quality of patient-centered care is delivered. Job Responsibilities Provides patient centered, comprehensive primary care services Participate in the selection of suitable treatment plans for all patients Supervise staff to ensure the care team is providing appropriate care in accordance with their duties and obligations Assist other care providers and extended care teams Provide continuous availability for medical and technical questions to the employees, patient care staff, and ancillary care providers including after hours coverage Actively participate in quality improvement programs, as well as participate in multidisciplinary quality assurance programs Collaborate with the management team as needed to ensure improvement of patient care Cooperate with clinical outcome reviews and measurements Comply with all policies, procedures, and protocols Provide general medical care and treatment to patients in the health center under the direction of a physician (depending on state) Submits health care plan and goals of individual patients for periodic review and evaluation by physician. Prescribes or recommends drugs or other forms of treatment such as physical therapy, inhalation therapy, or related therapeutic procedures May refer patients to physician for consultation or to specialized health resources for treatment. Performs other duties as assigned. Required Qualifications Minimum of 5 years of clinical experience in Internal Medicine or Family Practice Must be Board Certified Must be licensed to practice in appropriate state Current BLS (Basic Life Support) certification required Preferred Qualifications Proficient in promoting the clinic Strong communication skills Physical Job Requirements May require standing, walking and sitting for extended amounts of time. Occasionally lift and carry items weighing up to 50 lbs. Manual and finger dexterity and hand-eye coordination Includes full range of body motion including potential of handling and lifting patients. Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com . To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Onsite

CMA

Full-time

2 days ago

Medical Assistant

Crossover Health Mountain View, CA

$28.24 - $37 / hour

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Crossover Health Medical Assistant role is a key player in creating the unique patient experience we seek to deliver. The Medical Assistant provides clinic guests with above-and beyond service to ensure an exceptional patient experience. As a Medical Assistant, you ensure that guests are delighted and happy from the moment they step into the clinic and continue to extend the service experience beyond the clinic walls to ensure superior service delivery. The Medical Assistant plays a crucial role in creating a unique and exceptional patient and member experience within our clinic. This position is responsible for providing guests with above-and-beyond service, ensuring they are delighted from the moment they step into the clinic and continuing to extend the service experience beyond the clinic walls. As the Medical Assistant, you assist members with checking in, demonstrating an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. You are at the forefront of facilitating the patient and member experience throughout our health center, ensuring superior service delivery and a welcoming environment. Clinical Responsibilities Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient. Handle inventory, orders, and replenish medical supplies and materials. Provides phlebotomy services and immunization services Performs other duties as assigned Member Service Responsibilities Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism. Demonstrates a commitment to quality, delivering uncompromised service and outcomes. Accommodates special requests for member support whenever possible and helps to promptly resolve member questions. Assists with assigned projects and special provider or patient requests. Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery. Processes transactions required to begin or complete the visit. Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members. Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs. Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience. Performs other duties as assigned Required Qualifications Graduate of an accredited medical assistant or surgical technician program. Minimum of 2 years comparable clinical back office medical assistant experience. BLS (Basic Life Support) certification required. Preferred Qualifications Excellent computer skills and familiarity with Microsoft products. Reading, writing, and excellent oral proficiency in the English language. Strong organizational and follow-through skills. Excellent communication and interpersonal skills. High level of ownership, accountability and initiative. Proven organizational skills, great interpersonal skills, and ability to work as a key team member. Comfort and efficiency with multi-tasking, issue resolution, and conflict management. Physical Job Requirements May require standing, walking and sitting for extended amounts of time. Occasionally lift and carry items weighing up to 50 lbs. Manual and finger dexterity and hand-eye coordination Includes full range of body motion including potential of handling and lifting patients. Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members. The base pay range for this position is $28.24 to $37 per hour. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position will be eligible for a comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com . To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Onsite

CMA

Full-time

2 days ago

Medical Assistant

Crossover Health Sunnyvale, CA

$28.24 - $37 / hour

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Crossover Health Medical Assistant role is a key player in creating the unique patient experience we seek to deliver. The Medical Assistant provides clinic guests with above-and beyond service to ensure an exceptional patient experience. As a Medical Assistant, you ensure that guests are delighted and happy from the moment they step into the clinic and continue to extend the service experience beyond the clinic walls to ensure superior service delivery. The Medical Assistant plays a crucial role in creating a unique and exceptional patient and member experience within our clinic. This position is responsible for providing guests with above-and-beyond service, ensuring they are delighted from the moment they step into the clinic and continuing to extend the service experience beyond the clinic walls. As the Medical Assistant, you assist members with checking in, demonstrating an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. You are at the forefront of facilitating the patient and member experience throughout our health center, ensuring superior service delivery and a welcoming environment. Clinical Responsibilities Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient. Handle inventory, orders, and replenish medical supplies and materials. Provides phlebotomy services and immunization services Performs other duties as assigned Member Service Responsibilities Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism. Demonstrates a commitment to quality, delivering uncompromised service and outcomes. Accommodates special requests for member support whenever possible and helps to promptly resolve member questions. Assists with assigned projects and special provider or patient requests. Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery. Processes transactions required to begin or complete the visit. Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members. Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs. Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience. Performs other duties as assigned Required Qualifications Graduate of an accredited medical assistant or surgical technician program. Minimum of 2 years comparable clinical back office medical assistant experience. BLS (Basic Life Support) certification required. Preferred Qualifications Excellent computer skills and familiarity with Microsoft products. Reading, writing, and excellent oral proficiency in the English language. Strong organizational and follow-through skills. Excellent communication and interpersonal skills. High level of ownership, accountability and initiative. Proven organizational skills, great interpersonal skills, and ability to work as a key team member. Comfort and efficiency with multi-tasking, issue resolution, and conflict management. Physical Job Requirements May require standing, walking and sitting for extended amounts of time. Occasionally lift and carry items weighing up to 50 lbs. Manual and finger dexterity and hand-eye coordination Includes full range of body motion including potential of handling and lifting patients. Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members. The base pay range for this position is $28.24 to $37 per hour. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position will be eligible for a comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com . To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Onsite

Clinic Manager- RN

Crossover Health Sunnyvale, CA

$135,872 - $176,634 / year

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Clinic Manager (CM) is an essential part of the collaborative patient care team that supports an exceptional patient experience. The CM is empowered to practice and contribute throughout the care experience. The CM guides the clinical and administrative operations of the multi-disciplinary, integrated primary care service, which is focused on achieving Crossover’s quadruple aim -- 1) decreased health care spend 2) increased quality, 3) improved member/patient engagement, 4) strong employee/provider engagement. At its core, the CM supports patient care while demonstrating servant leadership, leveraging our interdisciplinary approach to integrated care. Implements Crossover’s standards of care and operations workflows. Provides patient care, using Crossover’s patient-centered medical home approach, including phlebotomy services and immunization services Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of Operations. Handle inventory, orders, and replenish medical supplies and materials. Co-leads clinic-wide huddles, team meetings, and ensures the clinic team is kept well informed of corporate and client communications, which includes clinical practice updates. Manages the schedule for efficiencies and optimal staff coverage, including PRN talent pools. Hires, coaches, and develops staff. Assists in onboarding and training new team members. Provides guidance and direction to care team members, including nurses, hosts, operations leads, and care navigators (site specific). Partners with the Triad and multidisciplinary care team to develop plans for maximizing client outreach and increasing clinic utilization. Identifies and recommends actions to enhance current services, partners with the Triad on developing and implementing new services. Hires, coaches, and develops staff. Assists in onboarding and training new team members. Encourages continuing professional education and development to enhance learning and meet licensing expectations. Provides guidance and direction to care team members, including nurses, hosts, operations leads, and care navigators (site specific). Leads and facilitates any event that supports client goals and member health strategies. Collaborates with various departments to ensure the clinic is compliant with regulatory bodies. Assists in performing qQuality and cCompliance checks required on a daily, weekly and monthly basis Contributes to reporting requirements related to incident reporting and compliance Act as the first point of contact for IT questions and issues. Coordinate and assist internal TechOps with support requests. Performs other duties as assigned Required Qualifications Graduated from an accredited nursing program Active nursing license (RN) Minimum 3 years of clinical experience with demonstrated strong clinical leadership in similarly sized operation Current BLS (Basic Life Support) certification Minimum 3 years experience opening, operating and managing a multi-speciality, multi-provider clinic, or equivalent Minimum 3 years of experience staffing and managing a team of employees Minimum 3 years of experience utilizing health analytics information. Preferred Qualifications Excellent computer skills. Reading, writing, and excellent oral proficiency in the English language. Strong organizational and follow-through skills. Excellent communication and interpersonal skills. High level of ownership, accountability and initiative. Proven organizational skills, great interpersonal skills, and ability to work as a key team member. Comfort and efficiency with multi-tasking, issue resolution, and conflict management. Leadership skills and experience working in a collaborative team environment Physical Job Requirements May require standing, walking and sitting for extended amounts of time. Occasionally lift and carry items weighing up to 50 lbs. Manual and finger dexterity and hand-eye coordination Includes full range of body motion including potential of handling and lifting patients. Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members. The base pay range for this position is $135,872.00 to $176,634 per year. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position may be eligible for an annual bonus opportunity and comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com . To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Onsite

LVN

Full-time

2 days ago

LVN (Mon-Friday, 8am-5pm)

Crossover Health San Bernardino, CA

$32.68 - $42 / hour

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Crossover LVN/LPN is central to creating a strong, seamless patient and member experience within our clinic. This role actively manages patient care by coordinating with specialists and their facilities, guiding patients and members through the healthcare process, and demonstrating in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. As an important member of our clinic team, you will assist with patient check-ins and ensure that our fast-paced, rapidly changing environment operates smoothly while upholding our Crossover’s values. You will play a key role in facilitating the patient and member experience, ensuring that primary care is delivered as the patient-centered home, following evidence-based medicine guidelines. The Crossover LVN/LPN is central to creating a strong, seamless patient and member experience within our clinic. This role actively manages patient care by coordinating with specialists and their facilities, guiding patients and members through the healthcare process, and demonstrating in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. As an important member of our clinic team, you will assist with patient check-ins and ensure that our fast-paced, rapidly changing environment operates smoothly while upholding our Crossover’s values. You will play a key role in facilitating the patient and member experience, ensuring that primary care is delivered as the patient-centered home, following evidence-based medicine guidelines. Clinical Responsibilities Delivers patient care, practicing under the oversight of an RN or clinic supervisor Collaborates with patient and care team to facilitate a patient-centered medical home Provides evidence-based nursing care at the highest community standard Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient Coordinates and connects the patient with specialists and their facilities Provides phlebotomy services and immunization services Performs other duties as assigned Member Service Responsibilities Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism. Demonstrates a commitment to quality, delivering uncompromised service and outcomes. Accommodates special requests for member support whenever possible and helps to promptly resolve member questions. Assists with assigned projects and special provider or patient requests. Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery. Processes transactions required to begin or complete the visit. Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members. Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs. Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience. Performs other duties as assigned Required Qualifications Licensed Vocational Nurse from an accredited school with a minimum of 3 years of clinical experience Current BLS (Basic Life Support) certification Preferred Qualifications Experience in a fast-paced and rapidly changing environment Demonstrated strong work ethic and takes pride in a detailed oriented approach to work Highly organized and enjoys managing projects, big and small, to completion Creative, flexible, and navigates through obstacles Excellent follow-through with execution skills Able to handle ambiguity and solving issues Physical Job Requirements Requires standing, walking and sitting for extended amounts of time. Occasionally lift and carry items weighing up to 50 lbs. Manual and finger dexterity and hand-eye coordination Includes full range of body motion including potential of handling and lifting patients. Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members. The base pay range for this position is $32.68 to $42 per hour. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position may be eligible for an annual bonus opportunity and comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com . To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Onsite

LPN

Part-time

3 days ago

PRN LPN

Crossover Health Chicago, IL

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Crossover Nurse is central and a key partner in creating a strong patient experience. This position actively manages patient care by coordinating and connecting patients with specialists and their facilities. This position follows up with patients, guides them through the process, and while modeling Crossover’s values. The environment is fast-paced and rapidly changing and the philosophy revolves around primary care as the patient centered home and evidence-based medicine guidelines. Job Responsibilities Delivers patient care, practicing under the oversight of an RN or clinic supervisor Collaborates with patient and care team to facilitate a patient-centered medical home Provides evidence-based nursing care at the highest community standard Coordinates and connects the patient with specialists and their facilities Provides phlebotomy services and immunization services Performs other duties as assigned Required Qualifications Licensed Vocational Nurse from an accredited school with a minimum of 3 years of clinical experience Current BLS (Basic Life Support) certification Preferred Qualifications Experience in a fast-paced and rapidly changing environment Demonstrated strong work ethic and takes pride in a detailed oriented approach to work Highly organized and enjoys managing projects, big and small, to completion Creative, flexible, and navigates through obstacles Excellent follow-through with execution skills Able to handle ambiguity and solving issues Physical Job Requirements Requires standing, walking and sitting for extended amounts of time. Occasionally lift and carry items weighing up to 50 lbs. Manual and finger dexterity and hand-eye coordination Includes full range of body motion including potential of handling and lifting patients. Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com . To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Onsite

LVN

Full-time

3 days ago

LVN (Mon-Fri, 8am-5pm)

Crossover Health San Bernardino, CA

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Crossover LVN/LPN is central to creating a strong, seamless patient and member experience within our clinic. This role actively manages patient care by coordinating with specialists and their facilities, guiding patients and members through the healthcare process, and demonstrating in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. As an important member of our clinic team, you will assist with patient check-ins and ensure that our fast-paced, rapidly changing environment operates smoothly while upholding our Crossover’s values. You will play a key role in facilitating the patient and member experience, ensuring that primary care is delivered as the patient-centered home, following evidence-based medicine guidelines. The Crossover LVN/LPN is central to creating a strong, seamless patient and member experience within our clinic. This role actively manages patient care by coordinating with specialists and their facilities, guiding patients and members through the healthcare process, and demonstrating in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. As an important member of our clinic team, you will assist with patient check-ins and ensure that our fast-paced, rapidly changing environment operates smoothly while upholding our Crossover’s values. You will play a key role in facilitating the patient and member experience, ensuring that primary care is delivered as the patient-centered home, following evidence-based medicine guidelines. Clinical Responsibilities Delivers patient care, practicing under the oversight of an RN or clinic supervisor Collaborates with patient and care team to facilitate a patient-centered medical home Provides evidence-based nursing care at the highest community standard Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient Coordinates and connects the patient with specialists and their facilities Provides phlebotomy services and immunization services Performs other duties as assigned Member Service Responsibilities Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism. Demonstrates a commitment to quality, delivering uncompromised service and outcomes. Accommodates special requests for member support whenever possible and helps to promptly resolve member questions. Assists with assigned projects and special provider or patient requests. Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery. Processes transactions required to begin or complete the visit. Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members. Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs. Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience. Performs other duties as assigned Required Qualifications Licensed Vocational Nurse from an accredited school with a minimum of 3 years of clinical experience Current BLS (Basic Life Support) certification Preferred Qualifications Experience in a fast-paced and rapidly changing environment Demonstrated strong work ethic and takes pride in a detailed oriented approach to work Highly organized and enjoys managing projects, big and small, to completion Creative, flexible, and navigates through obstacles Excellent follow-through with execution skills Able to handle ambiguity and solving issues Physical Job Requirements Requires standing, walking and sitting for extended amounts of time. Occasionally lift and carry items weighing up to 50 lbs. Manual and finger dexterity and hand-eye coordination Includes full range of body motion including potential of handling and lifting patients. Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com . To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Onsite

Medical Assistant ( M-F 8am-5pm) @ Durham Fidelity Clinic

Crossover Health Durham, NC

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Crossover Health Medical Assistant role is a key player in creating the unique patient experience we seek to deliver. The Medical Assistant provides clinic guests with above-and beyond service to ensure an exceptional patient experience. As a Medical Assistant, you ensure that guests are delighted and happy from the moment they step into the clinic and continue to extend the service experience beyond the clinic walls to ensure superior service delivery. The Medical Assistant plays a crucial role in creating a unique and exceptional patient and member experience within our clinic. This position is responsible for providing guests with above-and-beyond service, ensuring they are delighted from the moment they step into the clinic and continuing to extend the service experience beyond the clinic walls. As the Medical Assistant, you assist members with checking in, demonstrating an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. You are at the forefront of facilitating the patient and member experience throughout our health center, ensuring superior service delivery and a welcoming environment. Clinical Responsibilities Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient. Handle inventory, orders, and replenish medical supplies and materials. Provides phlebotomy services and immunization services Performs other duties as assigned Member Service Responsibilities Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism. Demonstrates a commitment to quality, delivering uncompromised service and outcomes. Accommodates special requests for member support whenever possible and helps to promptly resolve member questions. Assists with assigned projects and special provider or patient requests. Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery. Processes transactions required to begin or complete the visit. Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members. Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs. Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience. Performs other duties as assigned Required Qualifications Graduate of an accredited medical assistant or surgical technician program. Minimum of 2 years comparable clinical back office medical assistant experience. BLS (Basic Life Support) certification required. Preferred Qualifications Excellent computer skills and familiarity with Microsoft products. Reading, writing, and excellent oral proficiency in the English language. Strong organizational and follow-through skills. Excellent communication and interpersonal skills. High level of ownership, accountability and initiative. Proven organizational skills, great interpersonal skills, and ability to work as a key team member. Comfort and efficiency with multi-tasking, issue resolution, and conflict management. Physical Job Requirements May require standing, walking and sitting for extended amounts of time. Occasionally lift and carry items weighing up to 50 lbs. Manual and finger dexterity and hand-eye coordination Includes full range of body motion including potential of handling and lifting patients. Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com . To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Onsite

Clinic Manager (RN) Boston

Crossover Health Boston, MA

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Clinic Manager (CM) is an essential part of the collaborative patient care team that supports an exceptional patient experience. The CM is empowered to practice and contribute throughout the care experience. The CM guides the clinical and administrative operations of the multi-disciplinary, integrated primary care service, which is focused on achieving Crossover’s quadruple aim -- 1) decreased health care spend 2) increased quality, 3) improved member/patient engagement, 4) strong employee/provider engagement. At its core, the CM supports patient care while demonstrating servant leadership, leveraging our interdisciplinary approach to integrated care. Implements Crossover’s standards of care and operations workflows. Provides patient care, using Crossover’s patient-centered medical home approach, including phlebotomy services and immunization services Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of Operations. Handle inventory, orders, and replenish medical supplies and materials. Co-leads clinic-wide huddles, team meetings, and ensures the clinic team is kept well informed of corporate and client communications, which includes clinical practice updates. Manages the schedule for efficiencies and optimal staff coverage, including PRN talent pools. Hires, coaches, and develops staff. Assists in onboarding and training new team members. Provides guidance and direction to care team members, including nurses, hosts, operations leads, and care navigators (site specific). Partners with the Triad and multidisciplinary care team to develop plans for maximizing client outreach and increasing clinic utilization. Identifies and recommends actions to enhance current services, partners with the Triad on developing and implementing new services. Hires, coaches, and develops staff. Assists in onboarding and training new team members. Encourages continuing professional education and development to enhance learning and meet licensing expectations. Provides guidance and direction to care team members, including nurses, hosts, operations leads, and care navigators (site specific). Leads and facilitates any event that supports client goals and member health strategies. Collaborates with various departments to ensure the clinic is compliant with regulatory bodies. Assists in performing qQuality and cCompliance checks required on a daily, weekly and monthly basis Contributes to reporting requirements related to incident reporting and compliance Act as the first point of contact for IT questions and issues. Coordinate and assist internal TechOps with support requests. Performs other duties as assigned Required Qualifications Graduated from an accredited nursing program Active nursing license (RN) Minimum 3 years of clinical experience with demonstrated strong clinical leadership in similarly sized operation Current BLS (Basic Life Support) certification Minimum 3 years experience opening, operating and managing a multi-speciality, multi-provider clinic, or equivalent Minimum 3 years of experience staffing and managing a team of employees Minimum 3 years of experience utilizing health analytics information. Preferred Qualifications Excellent computer skills. Reading, writing, and excellent oral proficiency in the English language. Strong organizational and follow-through skills. Excellent communication and interpersonal skills. High level of ownership, accountability and initiative. Proven organizational skills, great interpersonal skills, and ability to work as a key team member. Comfort and efficiency with multi-tasking, issue resolution, and conflict management. Leadership skills and experience working in a collaborative team environment Physical Job Requirements May require standing, walking and sitting for extended amounts of time. Occasionally lift and carry items weighing up to 50 lbs. Manual and finger dexterity and hand-eye coordination Includes full range of body motion including potential of handling and lifting patients. Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com . To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Onsite

CMA

Full-time

3 days ago

Crossover Health Fort Worth, TX

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Crossover Nurse is central and a key partner in creating a strong patient experience. This position actively manages patient care by coordinating and connecting patients with specialists and their facilities. This position follows up with patients, guides them through the process, and while modeling Crossover’s values. The environment is fast-paced and rapidly changing and the philosophy revolves around primary care as the patient centered home and evidence-based medicine guidelines. Job Responsibilities Delivers patient care, practicing under the oversight of an RN or clinic supervisor Collaborates with patient and care team to facilitate a patient-centered medical home Provides evidence-based nursing care at the highest community standard Coordinates and connects the patient with specialists and their facilities Provides phlebotomy services and immunization services Performs other duties as assigned Required Qualifications Licensed Vocational Nurse from an accredited school with a minimum of 3 years of clinical experience Current BLS (Basic Life Support) certification Preferred Qualifications Experience in a fast-paced and rapidly changing environment Demonstrated strong work ethic and takes pride in a detailed oriented approach to work Highly organized and enjoys managing projects, big and small, to completion Creative, flexible, and navigates through obstacles Excellent follow-through with execution skills Able to handle ambiguity and solving issues Physical Job Requirements Requires standing, walking and sitting for extended amounts of time. Occasionally lift and carry items weighing up to 50 lbs. Manual and finger dexterity and hand-eye coordination Includes full range of body motion including potential of handling and lifting patients. Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com . To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Onsite

CMA

Full-time

1 week ago

Medical Assistant (Mon-Fri, 8am-5pm)

Crossover Health Phoenix, AZ

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Crossover Health Medical Assistant role is a key player in creating the unique patient experience we seek to deliver. The Medical Assistant provides clinic guests with above-and beyond service to ensure an exceptional patient experience. As a Medical Assistant, you ensure that guests are delighted and happy from the moment they step into the clinic and continue to extend the service experience beyond the clinic walls to ensure superior service delivery. The Medical Assistant plays a crucial role in creating a unique and exceptional patient and member experience within our clinic. This position is responsible for providing guests with above-and-beyond service, ensuring they are delighted from the moment they step into the clinic and continuing to extend the service experience beyond the clinic walls. As the Medical Assistant, you assist members with checking in, demonstrating an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. You are at the forefront of facilitating the patient and member experience throughout our health center, ensuring superior service delivery and a welcoming environment. Clinical Responsibilities Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient. Handle inventory, orders, and replenish medical supplies and materials. Provides phlebotomy services and immunization services Performs other duties as assigned Member Service Responsibilities Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism. Demonstrates a commitment to quality, delivering uncompromised service and outcomes. Accommodates special requests for member support whenever possible and helps to promptly resolve member questions. Assists with assigned projects and special provider or patient requests. Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery. Processes transactions required to begin or complete the visit. Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members. Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs. Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience. Performs other duties as assigned Required Qualifications Graduate of an accredited medical assistant or surgical technician program. Minimum of 2 years comparable clinical back office medical assistant experience. BLS (Basic Life Support) certification required. Preferred Qualifications Excellent computer skills and familiarity with Microsoft products. Reading, writing, and excellent oral proficiency in the English language. Strong organizational and follow-through skills. Excellent communication and interpersonal skills. High level of ownership, accountability and initiative. Proven organizational skills, great interpersonal skills, and ability to work as a key team member. Comfort and efficiency with multi-tasking, issue resolution, and conflict management. Physical Job Requirements May require standing, walking and sitting for extended amounts of time. Occasionally lift and carry items weighing up to 50 lbs. Manual and finger dexterity and hand-eye coordination Includes full range of body motion including potential of handling and lifting patients. Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com . To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Onsite

CMA

Full-time

1 week ago

Medical Assistant ( M-F 8am-5pm) @ Covington

Crossover Health Ryland Heights, KY

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Crossover Health Medical Assistant role is a key player in creating the unique patient experience we seek to deliver. The Medical Assistant provides clinic guests with above-and beyond service to ensure an exceptional patient experience. As a Medical Assistant, you ensure that guests are delighted and happy from the moment they step into the clinic and continue to extend the service experience beyond the clinic walls to ensure superior service delivery. The Medical Assistant plays a crucial role in creating a unique and exceptional patient and member experience within our clinic. This position is responsible for providing guests with above-and-beyond service, ensuring they are delighted from the moment they step into the clinic and continuing to extend the service experience beyond the clinic walls. As the Medical Assistant, you assist members with checking in, demonstrating an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. You are at the forefront of facilitating the patient and member experience throughout our health center, ensuring superior service delivery and a welcoming environment. Clinical Responsibilities Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient. Handle inventory, orders, and replenish medical supplies and materials. Provides phlebotomy services and immunization services Performs other duties as assigned Member Service Responsibilities Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism. Demonstrates a commitment to quality, delivering uncompromised service and outcomes. Accommodates special requests for member support whenever possible and helps to promptly resolve member questions. Assists with assigned projects and special provider or patient requests. Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery. Processes transactions required to begin or complete the visit. Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members. Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs. Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience. Performs other duties as assigned Required Qualifications Graduate of an accredited medical assistant or surgical technician program. Minimum of 2 years comparable clinical back office medical assistant experience. BLS (Basic Life Support) certification required. Preferred Qualifications Excellent computer skills and familiarity with Microsoft products. Reading, writing, and excellent oral proficiency in the English language. Strong organizational and follow-through skills. Excellent communication and interpersonal skills. High level of ownership, accountability and initiative. Proven organizational skills, great interpersonal skills, and ability to work as a key team member. Comfort and efficiency with multi-tasking, issue resolution, and conflict management. Physical Job Requirements May require standing, walking and sitting for extended amounts of time. Occasionally lift and carry items weighing up to 50 lbs. Manual and finger dexterity and hand-eye coordination Includes full range of body motion including potential of handling and lifting patients. Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com . To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Onsite