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Nurse Manager I

Overview The Nurse Manager is responsible for management of clinical services of the Minimally Invasive Gynecology Surgery (MIGS) Division, within the Department of Obstetrics and Gynecology (OBGYN). The Nurse Manager works closely with the MIGS Division Director, MIGS Practice Manager, and Department Administrator to develop, implement, and maintain clinical programs that enhance the quality of care and achieve a high level of patient and provider satisfaction. The Nurse Manager is primarily responsible for the day-to-day clinical operations and oversight of the MIGS Division in both Norfolk, Virginia Beach and Williamsburg. The Nurse Manager provides direction and manages professional employees and is accountable for the performance and results of a team within the framework of the OBGYN Department and EVMS Medical Group. Responsibilities Position will be actively involved in daily clinical support functions to ensure the delivery of quality healthcare. These functions will include hands on support and oversight within the MIGS clinical operations at the Norfolk, Virginia Beach and Williamsburg locations, to include nursing, provider, and patient support and coordination throughout the day. Responsible for the tracking, trending, and auditing of daily and monthly clinical performance related to operational metrics and quality measures, ensuring the team is working within their scope of practice and meeting all associated metrics.Provide direct supervision of assigned MIGS clinical staff. Responsible for talent identification, hiring, onboarding, and training for new team members. Responsible for coordination and distribution of clinical staff assignments and schedules. Demonstrate critical thinking skills needed for maintaining optimum clinical care and effective clinical workflow when faced with operational challenges such as provider and staffing shortages, emergency scheduling issues, electronic health record and telephone outages and other variables that frequently present within the clinical environment. Identify gaps in performance of staff and provide counseling, training or performance improvement plans as needed. Develop measurable metrics to ensure performance standards are being met. Develop and implement policies and procedures governing all aspects of clinical operations. Work in clinics as needed. Represent the MIGS clinical team during leadership meetings, trainings and development sessions. Qualifications MINIMUM QUALIFICATIONS: Bachelor’s degree. Three (3) years of supervisor experience is required. Licensed Virginia RN (or LPNwith equivalent education and/or experience) is required. PREFERRED QUALIFICATIONS: Experience in a Medical Office environment is preferred. Progressively more responsible positions in group practice management, in a large specialty group practice, strongly preferred. Experience in OBGYN is preferred. Location : Location US-VA-Norfolk

Medical Assistant

EVMS Medical Group Norfolk, VA

Overview This is a full time position for a Medical Assistant in the department of Obstetrics & Gynecology, responsible for front and back office as well as assisting Physicians, Nurse Practitioners and Nursing staff with examination and performing Urodynamic Testing of patients. Responsibilities Perform Urodynamic Testing on patients. Skilled at placing urethral catheters. Prepares charts for the next day; reviewing records from previous visits or new patient referrals, obtaining records from hospital or other inpatient/outpatient facilities, laboratory facilities to ensure the provider has all pertinent information at the time of the patient visit. Obtains insurance carrier prior authorization for patient medications when needed. Checks-in and checks-out patients, obtains and writes referrals, when appropriately trained and directed, and schedules outside appointments with specialists. PATIENT CONFIDENTIALITY MUST BE MAINTAINED AT ALL TIMES. OTHER DUTIES AND RESPONSIBILITES Give directions to patients and visitors. Handles pick-up and drop off medications. Phone triage. Takes vital signs such as height, weight, temperature, and blood pressure. May draw blood and give injections under the immediate supervision of a Physician or RN, collect and process urine samples. Chaperons when appropriate and assist the providers during certain minor surgeries and diagnostic procedures, such as Pap Smears. Maintains clean, well-equipped examination rooms; cleans and sterilizes instruments. Stocks examination rooms and triage area with medical supplies. Inventories and reorders supplies. Document all information in EMR. Prepare education packets. Transport patients to hospital/ED when necessary Check EMR tasks daily Review patient lab results, discuss abnormal findings with the physician and follow up with patient regarding treatment as necessary Perform other duties, as assigned, according to the individual departmental needs. Travel between locations is required when needed. Qualifications EDUCATION : Completion of a Medical Assistant program and certification (RMA or CMA). Completion of BLS class and re-certify every 2 years. KNOWLEGDE, SKILLS, ABILITIES : Customer service-oriented individual is required. Must have some working knowledge of computers. EXPERIENCE : Experience with urology and/or gynecology is preferred. Experience in a fast paced, large, multi-specialty group is preferred. Location : Location US-VA-Norfolk

Medical Assistant

EVMS Medical Group Portsmouth, VA

Overview The Department of Family Medicine at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Assistant to join the team. Position assists Physicians and Nurses with patient care to include triage and stocking supplies. Also prepares patients for provider visits and assisting providers with procedure. Position includes responsibility to assist with front and back office procedures to include scheduling appointments, checking patinates in and out. Responsibilities Triage incoming patients by obtaining vital signs, following standing triage orders, reconcile medication list, reconcile allergies, make sure immunizations are up to date and prepare patient for the visit. Assist physicians with examinations, minor surgeries, diagnostic procedures and treatments. Provide basic patient care and education as directed by provider and standing orders. Completes delegated tasks from the current and prior day i.e.: patient messages, prescription refills, lab results, referrals, home health agency requests, medication prior authorizations, patient forms, and physician follow-up. All tasks must be reviewed, addressed, and marked appropriately before the close of each business day. Coordinates services with specialists i.e.: radiation oncology, pulmonology, endocrinology, nutritional counseling, or social services consultation. Documents all correspondence and interventions in the electronic health record. Assists supervisors in the training of new staff members. Medical Assistants are required to fill in for other clinical staff during vacations and illness and perform other duties as assigned by providers, or supervisors at both sites. Maintains current inventory of medical and office supplies Cleans, sterilizes, and maintains used instrumentation per department protocol. The successful candidate in this role shall respond to questions from patients, family members, faculty/residents, other health care providers in a timely and professional manner. Patient inquiries should be answered on the same day they are received, before leaving for the day. If patient is not home at the first attempt, a notation should be made in the medical record. All patient conversations must be documented in the electronic medical record. Participate in all staff meetings, education lectures and quality improvement activities. Provide positive and responsive customer service to our internal and external users that reflect Old Dominion University's mission and values. Maintain effective working relationships with colleagues through courteous, constructive and professional interaction. Listen to and anticipate customer needs, provide clear explanations; respond quickly; take initiative to assist internal and external customers. Observe confidentiality. Compliance with the University’s Code of Ethics and Service Standards are reflected in all activities related to the performance of assigned work and in all interactions with faculty, staff, students and the public. Qualifications Minimum Qualifications and Skills: Certification as a Medical Assistant such an RMA or CMA is required. Completion of BLS training and recertification every 2 years Successful completion of a Medical Assistant program. Preferred Qualifications: Previous medical office experience with relevant skills preferred. Customer service-oriented individual is required. Experience in a “fast paced” ambulatory setting is desirable but not required. The candidate shall be detail oriented, self-motivated, and possess excellent time management and interpersonal skills. The candidate shall possess strong communication skills. The candidate will be able to overcome obstacles through problem solving. The candidate shall be able to show empathy and understanding for patients and colleagues. Location : Location US-VA-Portsmouth

Medical Assistant

EVMS Medical Group Virginia Beach, VA

Overview Full time position for an advanced medical assistant, providing outpatient care for our patients and assisting our physicians in all clinical areas of the practice. Responsible for front and back office procedures. Also assists Physicians and Nurses with medical examination of patients. This position is located at our Princess Anne Office in Virginia Beach. Responsibilities Train and orient new medical assistants. QA Review of patient charts obtaining all pertinent documentation for return and postpartum patients. Updating patient prenatal lab forms for all follow up patients. Schedule outside patient referrals. Maintain/order supplies for the clinic to include weekly checks for expired materials/medications and/or materials close to expiration. Takes vital signs such as height, weight, temperature, and blood pressure. May draw blood and give injections under the immediate supervision of a Physician or RN. Chaperones when appropriate and assists during certain minor surgeries and diagnostic procedures, such as Pap Smears. Maintains clean, well-equipped examination rooms; cleans and sterilizes instruments. Stocks examination rooms and triage area with medical supplies. Inventories and reorders supplies. Document all information in EMR. Prepare education packets. Check EMR tasks daily. Review patient lab results, discuss abnormal findings with the physician and follow up with patient in regard to treatment as necessary PATIENT CONFIDENTIALITY MUST BE MAINTAINED AT ALL TIMES. OTHER DUTIES AND RESPONSIBILITES Answers incoming telephone calls and refers calls as necessary. Also responsible for taking messages, paging doctors when appropriate, handling hospital consults, and answering inquiries. Schedules appointments with doctors, calls patients to remind and confirm appointments; reschedules patients from the bump list, and schedules residents’ clinics where appropriate. Prepares charts for the next day; creates new patient charts, files and pulls charts and checks charts for referrals and authorization prior to visit. Also prepares charge tickets. Greets patients in a courteous manner, completes clinical intake, and notifies nurses/medical assistants/MDs of arrivals. Checks-in and checks-out patients, obtains and writes referrals, when appropriately trained and directed, and schedules outside appointments with specialists. Gives directions to patients and visitors. Maintains order in reception room. Copies medical records. Provides back-up coverage for medical assistant, billing, etc. Assists RNs and LPNs with administrative duties. Handles pick-up and drop off of medications. Phone triage. Performs other duties as assigned, according to the individual departmental needs. Qualifications Successful completion of a Medical assistant program (or equivalent military training) and certification (CMA or RMA) is required. Must have working knowledge of computers. Customer service-oriented individual is required. Clinical experience in a physician’s office. Experience in a “fast paced” ambulatory setting required. Women’s health experience preferred but not required. Location : Location US-VA-Virginia Beach

Licensed Practical Nurse (LPN)

EVMS Medical Group Portsmouth, VA

Overview The primary objective of this role is to enhance patient outcomes through effective chronic care management while driving improvements in departmental quality metrics. Key focus areas include optimizing Medicare Wellness visit compliance, closing patient care gaps, and ensuring timely completion of transition of care processes, including hospital follow-up coordination. Responsibilities Schedule Medicare Wellness Visits in compliance with frequency guidelines set by CMS and individual insurers. Scan upcoming appointments for additional medical record information necessary. Obtain medical records from other physician offices, hospitals, labs, emergency rooms, and radiology departments prior to or following patient visit. Follow chronic disease and preventive care guidelines and ensure that appropriate plans for completion are developed. Complete Medicare Wellness Visits meeting a set weekly quota, documenting all required components, addressing necessary health maintenance gaps in care, and develop individualized patient specific care plans. Appropriately document all nursing interventions in the electronic medical record. Review the chart for completeness, test results and billing. Utilize Excel to maintain an accurate lists of patients eligible for Medicare Wellness Visits, patients with completed visits, and document outreach to patients Follow transition of care management/hospital follow up workflow completing 48-hour transition of care outreach to patients coordinating care to ensure all discharge needs are met, and arranging hospital follow up appointments for patients. Provide chronic care management services to patients collaborating directly with SACO/SQCN care management team members to improve patient medication adherence, fulfill DME requests, assist with obtaining referrals, and coordinating care with specialists’ office. Identify patients who would benefit from additional care management support and place referrals/orders for necessary services. Complete all Epic in basket requests appropriately. Administer injection of medications or immunizations in accordance with approved nursing protocols. Observe patient for any reaction to medications or immunizations, treatments and significant incidents. Attend Care Management Meetings, Primary Care Collaborative meetings, and other educational sessions as scheduled. Will complete recommended educational modules as assigned. Assist in clinic with rooming and triaging patients as needed. Provide basic patient care as ordered. Respond to life threatening situations based upon nursing standards, polices, procedures and protocols. Qualifications Required: Ability to manage time effectively and work independently to complete all assigned tasks. Ability to work with other team members as part of the interprofessional collaboration team Ability to make professional nursing decision up to the scope of practice for licensure and possess the knowledge and critical thinking skills to support those decisions. Customer service skills and ability to communicate effectively with patients and other team members Ability to navigate EHR system and complete any necessary documentation Knowledge and critical thinking skills to safely provide triage to patients collecting all pertinent information for decision making. Ability to effectively communicate SBAR information to providers and execute any additional orders. Ability to multi-task and manage multiple competing priorities Active Virginia LPN License (required) Active AHA BLS CPR certification Preferred: Knowledge of general quality measures for outpatient clinics Knowledge about ACOs and QCN and their impact on patient care Entry level experience with Excel with the ability to update, filter, and track information Location : Location US-VA-Portsmouth

Full-time

1 year ago

Nurse Practitioner II

EVMS Medical Group Norfolk, VA

Overview Responsible for providing prenatal, postnatal, general medical care and treatment of patients within the Maternal Fetal Medicine division which is a division of the Department of Obstetrics and Gynecology at Eastern Virginia Medical School. Nurse Practitioners are expected to function as an independent provider primarily coordinating pre-pregnancy, prenatal and post-partum care in women with high-risk pregnancies. This position will provide a combination of inpatient and outpatient care duties. Maternal Fetal Medicine nurse practitioners’ function in an expanded nursing role and perform selected tasks and services within the province of medicine as well as tasks that fall within the province of nursing. Nursing and medicine must maintain ongoing collaboration in education and practice so that the nurse practitioner is maximally effective in meeting the primary health-care needs of women. When performing nursing aspects of this role, the practitioner must have the opportunity to engage in independent as well as co-operative decision-making. When performing expanded aspects of the role that overlap with medicine, the practitioner must function in collaboration with qualified physicians within the framework of jointly approved guidelines. Nurse practitioners not only must be prepared and competent to apply additional knowledge and skills, but also must be ready and willing to accept responsibility and accountability for their practice. This position will require travel between all Maternal Fetal Medicine locations and Sentara Norfolk General Hospital. Responsibilities Obtain a complete health, psychosocial, obstetric, and gynecologic history and record findings in a systematic, accurate, and succinct form Perform a complete physical examination, with specific emphasis on the reproductive system Order, perform, and interpret routine laboratory tests Develop and implement plans for health promotion and health maintenance, including plans for disease prevention and provision of health education and counseling Provide periodic health assessment of normal, non-pregnant, and asymptomatic women Provide clinical management of women having gynecologic problems Provide assessment, education, and management for family planning and fertility control Provide prenatal care for women with pregnancies, giving attention to both maternal and fetal health Provide postpartum care, including attention to parent and infant relationships, for women who have had pregnancies Provide health education and counseling, with emphasis on physical and psychosocial dimensions of adolescence, sexuality, childbearing, parenting, climacteric, aging, and family life Co-manage care for patients with selected health complications in collaboration with the physician Arrange referrals to other members of the health-care team as needed and to community resources as appropriate Qualifications Required: Nurse Practitioners must have a MSN with a nurse practitioner focus. Must be a licensed RN by the Virginia Board of Nursing and a certified nurse practitioner. Physician Assistants must have a MPA and be credentialed as a licensed Physician Assistant within the Commonwealth of Virginia. Preferred: Experience as a Nurse Practitioner or a Physician Assistant with obstetric patients is preferred by not required. CDCES Certification is desirable, but not required. Location : Location US-VA-Norfolk

Medical Assistant

EVMS Medical Group Norfolk, VA

Overview This is a full time position for a medical assistant, providing outpatient care for our patients and assisting our physicians in all clinical areas of the practice. Responsibilities Triage of incoming patients by obtaining vital signs, chief complaint, reconcile medication list, reconcile allergies and prepare patient for the visit. Scan upcoming appointments and obtain all pertinent medical records and test relating to the office visit – ED records, CT/MRI reports, operative reports and consult report. Assist physicians with examinations, to include staning in during minor surgeries, diagnostic procedures, and treatments. Provide basic patient care and examinations as directed. Cross train with other clinical staff to schedule diagnostic procedures, i.e.; mammogram, CT scans, ultrasounds, biopsy, set ip minor procedures, complete lab forms, helping with pharmacy Requests, and procedure clinics entering of all data in the Electronic Medical record. Knowledge of office protocols and procedures- post-operative calls, follow-up, missed appointment calls/follow-up, and others per policy. Review and update medications on the list Prepare exam rooms for patient visits, restocking of the clinical area and exam rooms. Sterilize instruments when used and maintain medical equipment. Appropriately document interventions in the electronic medical record. Review the chart for completeness, test results. Prepare exam rooms for patient visits, restocking of the clinical area and exam rooms. Sterilize instruments when used and maintain medical equipment. Assist provider staff in assessing barriers in care management for specific patients and providing disease specific patient education. Complete all “tasks” assigned to individual team (as well as covering for other MA’s who may be temporarily absent). This includes responding to patient messages, prescription refills, lab results, referrals, home health agencies, medication prior authorizations, patient forms and follow up from physicians. All tasks must be reviewed, addressed and marked appropriately before the close of each business day. Respond to questions from patients, family members, faculty/residents, other health care providers in a timely and professional manner. Patient phone calls should be answered on the same day they are logged in, before leaving for the day. If patient is not home at the first attempt, a notation should be made in the medical record. All patient conversations must be documented in the electronic medical record. Participate in all staff meetings, education lectures and quality improvement activities. Follow EVMS protocols related to infection control, environmental safety and patient confidentiality. Complete annual recertification for Blood Borne Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy. Maintain current CPR certification and any updates relating to M.A. Certification. Perform other duties as assigned Qualifications Successful completion of a Medical assistant program (or equivalent military training) and certification (CMA, CCMA, or RMA) is required or ability to obtain certification within the first 90-days of employment. Must complete a Basic Life Support (BLS) class and re-certify every 2 years. Previous medical office experience with relevant functions in a doctor's office preferred. Must have some working knowledge of computers. Location : Location US-VA-Norfolk

Medical Assistant

EVMS Medical Group Norfolk, VA

Overview This is a fulltime position for a Medical Assistant with the department of Otolaryngology. Under direct supervision, this position will assist with clinical assignments and administrative duties for assigned care teams within the department Responsibilities Chart preparations- i.e.: reviews the last clinic note, gathers test results and other pertinent data relevant to visit, loads images, documents recent surgeries, scanning, filing, recording of patient information, surgical packet preparation i.e.: pre/postoperative care instructions and education per department protocol Responsible for direct patient care and treatment. Also responsible for timely communication of patient needs and requests by providing appropriate follow-up for patients i.e.: medical imaging requests, cardiac or medical clearance, medication and prior authorizations, scheduling of patient appointments, transmission of laboratory orders, completion of FMLA and other disability documents Completes delegated tasks from the current and prior day i.e.: patient messages, prescription refills, lab results, referrals, home health agency requests, medication prior authorizations, patient forms, and physician follow-up. All tasks must be reviewed, addressed, and marked appropriately before the close of each business day. Coordinates services with specialists i.e.: radiation oncology, pulmonology, endocrinology, nutritional counseling, or social services consultation. Documents all correspondence and interventions in the electronic health record. Assists supervisors in the training of new staff members. Maintains inventory of medical and office supplies and submits reorder requests to the office manager or appropriate staff member. Cleans, sterilizes, and maintains used instrumentation per department protocol. Facilitates scheduling of surgeries with surgery scheduler. Qualifications Minimum Qualifications and Skills: Certification as a Medical Assistant such an RMA or CMA is required, or ability to obtain certification within 90 days of hire. Completion of BLS training and recertification every 2 years The candidate shall be detail oriented, self-motivated, and possess excellent time management and interpersonal skills. The candidate shall possess strong leadership skills. The candidate will be able to overcome obstacles through problem solving. The candidate shall be able to show empathy and understanding for patients and colleagues. Preferred Qualifications: Experience in ambulatory clinic setting Multi-tasker Location : Location US-VA-Norfolk

Licensed Practical Nurse (LPN)

EVMS Medical Group Norfolk, VA

Overview The Department of Family and Community Medicine at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Licensed Practical Nurse (LPN) to join the team. The Licensed Practical Nurse (LPN) is responsible for overseeing and assisting with the day-to-day patient care including but not limited to taking vitals, administering meds/treatments, assisting physicians, doing wound care, patient education, documentation, coordinating care, focusing on comfort and supporting quality initiatives, in a fast-paced office. LPN will also assist with training new staff and a point of contact for medical assistants. Responsibilities Triage incoming patients by obtaining vital signs, following standing triage orders, reconcile medication list, reconcile allergies, make sure immunizations are up to date and prepare patients for the visit. Completes delegated tasks from the current and prior day i.e. patient messages, prescription refills, lab results, referrals, home health requests, medication prior authorizations, patient forms, and physician follow-up. All tasks must be reviewed, addressed, and marked appropriately before the closure of each business day. Performing point-of-care testing and collection of lab specimens for further processing. Assist physicians with examinations, minor surgeries, diagnostic procedures and treatments. Provide basic patient care and education as directed by provider and standing orders. Maintaining cleanliness in treatment areas and ensuring exam rooms are fully stocked with necessary medical instruments and supplies. Ensure stocked items are not expired. Cleans, sterilizes, and maintains used instrumentation per department protocol. Assists supervisors in the training of new staff members. LPN's are required to fill in for other clinical staff during vacations and illness and perform other duties as assigned by providers, or supervisors at both sites. (Ghent and Portsmouth Family Medicine.) The successful candidate in this role shall respond to questions from patients, family members, faculty/residents, other health care providers in a timely and professional manner. Patient inquiries should be answered on the same day they are received, before leaving for the day. If patient is not home at the first attempt, a notation should be made in the medical record. All patient conversations must be documented in the electronic medical record. Follow EVMS Medical Group protocols related to infection control, environmental safety and patient confidentiality. Complete annual recertification for Blood Borne Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy. Maintain current CPR certification and LPN licensure. Qualifications Minimum Qualifications and Skills: Licensed in Virginia or hold a valid multistate compact license issued by applicant's primary state of residence. Completion of BLS training and recertification every 2 years Preferred Qualifications: Previous medical office experience with relevant skills preferred. Customer service-oriented individual is required. Experience in a “fast paced” ambulatory setting is desirable but not required. Location : Location US-VA-Norfolk

Full-time

1 year ago

Advanced Practice Provider II – (Nurse Practitioner II or Physician Assistant II)

EVMS Medical Group Norfolk, VA

Overview The Department of Medicine at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Advanced Practice Provider II (Nurse Practitioner II or Physician Assistant II) to join the team. This person will deliver medical care to patients in an office/hospital setting and may be involved with the clinical rating of students/residents. Responsibilities Provide medical care to patients in an office/ hospital setting. Collaborate with Nursing, office staff, administration in patient care. Collaborate with peers, and support staff. Participate in academic/clinical/research activates as needed. Participate in education evaluations and career development of students, residents, fellow, and staff. Participate in committees as assigned. Qualifications Minimum Qualifications and Skills: Master’s Degree as an Advance Practice Provider - Nurse Practitioner or as an Advance Practice Provider - Physician Assistant Licensure: License or license eligible as an Advance Practice Provider (Nurse Practitioner or Physician Assistant) as set forth by the state of Virginia. Preferred Qualifications: Previous work in an academic/teaching setting. Location : Location US-VA-Norfolk

Full-time

1 year ago

Advanced Practice Provider II – (Nurse Practitioner II or Physician Assistant II)

EVMS Medical Group Norfolk, VA

Overview Under the daily supervision of the Practice Manager, and Clinical Supervision of a Psychiatrist, this role functions as a physician assistant within EVMS Department of Psychiatry and Behavioral Sciences. This role will enable the Department Psychiatrists to expand their capacity to perform new patient comprehensive evaluations, and to provide continuous patient care for patients that have established and determined diagnosis. Utilizes DSM5 principles to modify patient diagnoses and treatment under the direction of a supervising psychiatrist. This position will work under the direction and guidance of the Emergency Department psychiatrist, within the Emergency Department of Sentara Norfolk General Hospital, as well as other duties assigned by the EVMS Department of Psychiatry. Responsibilities Utilizes DSM5 principles to modify patient diagnoses and treatment under the direction of a supervising psychiatrist. Performs new patient comprehensive evaluations. Provides continuous patient care for patients that have established and determined diagnosis This position will work under the direction and guidance of the Emergency Department psychiatrist, within the Emergency Department of Sentara Norfolk General Hospital Performs other duties assigned by the EVMS Department of Psychiatry Qualifications Masters in Physician Assistant or Nurse Practitioner. Must be a licensed PA by the Virginia Board of Medicine and a certified physician assistant by the National Commission on the Certification of Physician Assistants (NCCPA). Or a licensed RN by the Virginia Board of Nursing and a certified licensed Nurse Practitioner. Demonstrates sufficient knowledge of psychiatry, to perform a complete mental status exam. Location : Location US-VA-Norfolk

Medical Assistant

EVMS Medical Group Norfolk, VA

Overview The Department of Physical Medicine & Rehabilitation at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Assistant to join the team. This is a full time position for a certified medical assistant, providing outpatient care for our patients and assisting our physicians in all clinical areas of the practice. Responsibilities Triage of incoming patients by obtaining vital signs, chief complaint, reconcile medication list, reconcile allergies and prepare patient for the visit. Assists physicians with examinations, minor surgeries, diagnostic procedures, and treatments. Prepare exam rooms for patient visits, restocking of the clinical area and exam rooms. Sterilize instruments when used and maintain medical equipment. Assist patients with completing required forms. Respond to questions from patients, family members, faculty/residents, other health care providers in a timely and professional manner. Patient phone calls should be answered on the same day they are logged in, before leaving for the day. If patient is not home at the first attempt, a notation should be made in the medical record. All patient conversations must be documented in the electronic medical record. Obtain all pertinent records and tests relating to the current visit and scan information into the patient’s electronic medical record. Reviews patient charts prior to appointment to ensure proper documentation/authorization is on file. Document interventions in the electronic medical record. Review the chart for completeness, test results and billing. Schedule all patient referrals to include physical therapy and other diagnostic testing. Respond to incoming calls relating to patient care and document appropriately in the electronic medical record. Obtain prior authorizations for required medications. Responsible for reviewing opioid treatment agreement with all new and existing patients Responsible for notifying patients when their prescriptions are ready for pickup. Assist with Urine Drug Screenings: collection process & assuring chain of custody. Follow EVMS protocols related to infection control, environmental safety and patient confidentiality. Complete annual recertification for OSHA, Blood Borne Pathogens, Compliance, Respiratory FIT and IT policy. Maintain current CPR certification. MA staff is required to fill in for other clinical staff during vacations and illness and perform other duties as assigned by physicians or supervisors. Participate in all staff meetings, education lectures and quality improvement activities. Perform other duties as assigned. ADHERE TO EVMS MEDICAL GROUP CARE COMMITMENTS: We will be COURTEOUS We will welcome you with a smile We will state our name and yours when available If we are unsure of your needs we will ask if you need help We will assist you in reaching your next destination We will be ACCOMMODATING We will protect your privacy and dignity by knocking before entering a room and not discussing private matters in public We will solve problems within our authority. If we can’t solve it, we’ll find someone who can We will respond quickly, and we’ll explain delays We will keep your surroundings as pleasant as possible, including keeping noise to a minimum We will be RESPECTFUL We will include you in our conversations We will be attentive, genuine and positive We will take the time to be courteous and considerate We will involve you in decisions that concern your care We will be EXPLICIT and help you understand We will take the time to listen and give your our full attention We will make explanations brief and easy to understand by using language you can understand We will make sure you have the information you need We will explain what we are doing and why we are doing it Qualifications Minimum Qualifications and Skills: Completion of a Medical Assistant program and certification (CMA or RMA) is required, or ability to obtain certification within 90-days of employment. Equivalent military training will be accepted. Completion of BLS class and re-certify every 2 years. Ability to make professional decisions under the supervision of the physicians and licensed nurses. Preferred Qualifications: Experience in a “fast paced” ambulatory setting is desirable, but not essential. Ability to balance multiple priorities and tasks. Location : Location US-VA-Norfolk

Medical Assistant

EVMS Medical Group Norfolk, VA

Overview The Department of Dermatology at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Assistant to join the team. Responsible for assisting physicians and non-physician providers (NPP) with patient care to include triage, charting, procedures, ordering and stocking of dermatology supplies. Responsibilities Triage all incoming patients by taking vital signs such as height, weight, temperature, blood pressure, reconciling medications, reconciling allergies, updating pharmacy, and all other pertinent Meaningful Use objectives (smoking status, race, ethnicity, language), and accurately recording in electronic health record. Scan upcoming appointments for additional medical record information necessary. Obtain medical records from other physician offices, hospitals, labs, emergency rooms, and radiology prior to patient visit. Scan upcoming appointments for additional medical record information necessary. Obtain medical records from other physician offices, hospitals, labs, emergency rooms, and radiology prior to patient visit. Chaperon and assists providers and NPP with examinations, to include minor surgeries (excisions), minor procedures (biopsies), and treatments (injections, light therapy) requested. Complete order entry in EHR per department protocols and physicians instructions to include: education/instructions, referrals, follow up appointments. Performs phone triage, responding to questions from patients, family members, faculty/residents, other healthcare providers in a timely and professional manner. Document all patient correspondence and attempts in EHR Complete all “tasks” assigned in individual and team boxes. To include: personal task box, Medical Assistance task box, FMH-Clinical task box, Clinical Orders task box. Prepare lab requisition forms, updates lab log book, and verifies receipt of all labs in appropriate time frame as directed by department protocol. Scans all pertinent patient information into EHR following EVMS MG guidelines, and downloads pictures and attaches to patient record. Responsible for entering patient information into iPledge. Maintains clean, well-equipped examination rooms, cleans and sterilizes instruments. Stock examination rooms and triage area with medical supplies, ensuring all supplies are within expiration date. Participate in all staff meetings, education lectures and PCMH/QI improvement activities, and required training provided by EVMS and EVMS MG. Follow EVMS protocols related to infection control, environmental safety and patient confidentiality. Complete annual recertification for Blood Borne Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy. Performs other duties as assigned Qualifications Minimum Qualifications and Skills: Completion of a Medical Assistant program and certification (RMA, CMA, or CDT). Possess professional interaction skills with physicians, outside offices, pharmacies, referring agencies, hospital personnel and support staff. Preferred Qualifications: Dermatology experience performing relevant procedures and functions preferred. Ability to balance multiple priorities and tasks. Ability to make professional decisions under the supervision of the physicians and licensed nurses. Location : Location US-VA-Norfolk

Medical Assistant

EVMS Medical Group Norfolk, VA

Overview The Department of Medicine at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Assistant to join the team. Position assists Physicians and Nurses with patient care to include triage and stocking supplies. Also prepares patients for provider visits and assisting providers with procedure. Position includes responsibility to assist with front and back office procedures to include scheduling appointments, checking patinates in and out. Responsibilities Reviews list of patients coming in for next day’s appointments and obtains any missing clinical information prior to the visit. Phone triage and assist in calling patients & pharmacies to relay prescription, advice or instructions for the providers. Take vital signs such as height, weight, temperature and blood pressure, records in electronic health record. Chaperons and assists providers and nurses as requested. Maintains clean, well-equipped examination rooms, cleans and sterilizes instruments. Stock examination rooms and triage area with medical supplies. Inventory and submit reorder requests to office manager Check EMR tasks daily. Create weekly floor schedule for Providers & Nurses. Give injections under the supervision of the nursing staff. Answer incoming telephone calls and facilitate patient needs as appropriate. Also responsible for taking messages in the electronic health record, paging doctors when appropriate and answering inquiries. Will travel to other Internal Medicine practices to provide support when needed. Perform departmental employee respirator fit testing and coordinate with Environmental Services. Schedule patient appointments when needed. Check-in and check-out patients, obtain and scan referrals. Performs other duties as assigned Qualifications Minimum Qualifications and Skills: Successful completion of a Medical Assistant program. Equivalent military training will be accepted. Must have certification (CMA or RMA). Completion of BLS class and re-certify every 2 years. Must have some working knowledge of computers. Customer service-oriented individual is required. Preferred Qualifications: Previous medical office experience with relevant functions in a doctor’s office preferred Location : Location US-VA-Norfolk

Medical Assistant

EVMS Medical Group Portsmouth, VA

Overview This is a position for a Medical Assistant with the Department of Family Medicine. Under direct supervision this position will assist with clinical duties and provide direct patient care, including taking vitals, administering meds/treatments, assisting physicians, doing wound care, patient education, documentation, and coordinating care, labs, and follow-ups in a fast-paced office. Responsibilities Triage incoming patients by obtaining vital signs, following standing triage orders, reconcile medication list, reconcile allergies, make sure immunizations are up to date and prepare patient for the visit. Completes delegated tasks from the current and prior day i.e.: patient messages, prescription refills, lab results, referrals, home health agency requests, medication prior authorizations, patient forms, and physician follow-up. All tasks must be reviewed, addressed, and marked appropriately before the close of each business day. Assist physicians with examinations, minor surgeries, diagnostic procedures and treatments. Provide basic patient care and education as directed by provider and standing orders. Coordinates services with specialists i.e.: radiation oncology, pulmonology, endocrinology, nutritional counseling, or social services consultation. Documents all correspondence and interventions in the electronic health record. Maintains current inventory of medical and office supplies Cleans, sterilizes, and maintains used instrumentation per department protocol. Medical Assistants are required to fill in for other clinical staff during vacations and illness and perform other duties as assigned by providers, or supervisors at both sites. The successful candidate in this role shall respond to questions from patients, family members, faculty/residents, other health care providers in a timely and professional manner. Patient inquiries should be answered on the same day they are received, before leaving for the day. If patient is not home at the first attempt, a notation should be made in the medical record. All patient conversations must be documented in the electronic medical record. Participate in all staff meetings, education lectures and quality improvement activities. Follow EVMS Medical Group protocols related to infection control, environmental safety and patient confidentiality. Complete annual recertification for Blood Borne Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy. Maintain current CPR certification and any updates relating to M.A. Certification. Qualifications Successful completion of a Medical assistant program (or equivalent military training) and certification (CMA, CCMA, or RMA) is required or ability to obtain certification within the first 90-days of employment. Must complete a Basic Life Support (BLS) class and re-certify every 2 years. Previous medical office experience with relevant functions in a doctor's office preferred. Must have some working knowledge of computers. Detail oriented, self-motivated, and possess excellent time management and interpersonal skills. Strong communication skills, ability to overcome obstacles through problem solving and show empathy and understanding for patients and colleagues. Location : Location US-VA-Portsmouth

Medical Assistant

EVMS Medical Group Virginia Beach, VA

Medical Assistant, Lead

EVMS Medical Group Virginia Beach, VA

Overview The Lead Medical Assistant (Lead MA) in the Minimally Invasive Gynecological Surgery Division provides advanced clinical and administrative support while serving as a leader and resource for medical assistant staff. This role ensures efficient clinic operations, promotes high-quality patient care, and supports departmental goals through coordination, training, and collaboration. The Lead MA functions both as a clinical expert and as a liaison between providers, staff, and leadership to enhance workflow, patient satisfaction, and operational excellence. Travel will be required to all office locations and throughout all divisions to meet the department’s demands. Responsibilities Leadership, Training, and Operational Oversight – 35% Participate in the implementation of Department and EVMS Medical Group policies and procedures. Promote the philosophy, goals, and objectives of EVMS and the Department of OB/GYN. Collaborate with department leadership to maintain efficient clinic workflows. Serve as a designated Electronic Health Record (EHR) Super User for providers and staff. Oversee completion and processing of clinic documentation. Provide daily end-of-shift reports to department management. Perform regular audits, included but not limited to chart audits and procedure audits. Train and onboard new clinic staff on triage, workflows, tasks, and documentation. Monitor clinic operations and address workflow needs proactively. Attend clinic staff meetings, department meetings, and provider meetings as requested. Participate in quality improvement initiatives and educational activities. Clinical Patient Care and Procedural Support – 55% Provide individualized patient care and education tailored to patient needs. Open and prepare charts for clinic visits. Improve patient understanding of treatment options and care plans. Take medical histories and record vital signs. Accurately obtain records from referring physicians, hospitals, laboratories, emergency departments, and radiology facilities. Prepare patients for examinations and procedures. Assist physicians with examinations and diagnostic procedures. Perform triage tasks, including escorting patients to treatment rooms. Draw blood and administer injections under the supervision of a Physician or Registered Nurse. Change wound dressings and provide post-procedure care. Explain treatments and procedures to patients. Chaperone and assist during colposcopies, hysteroscopies, and other minor procedures. Collect and prepare laboratory specimens. Reconcile allergy lists, medication lists, and smoking status. Instruct patients on medications, treatments, and special diets. Maintain clean, well-equipped examination rooms and sterilize instruments. Adhere to infection control, environmental safety, and patient confidentiality protocols. Facilitate referrals to consultants as directed by physicians. Assist physicians in addressing patient questions and concerns. Assist with scheduling diagnostic tests, procedures, and ultrasounds. Perform phone triage under the supervision of a RN. Provide pre-operative education under the supervision of an RN or physician. Collaborate with billing for authorizations of medications, contraceptive devices, and surgeries. Operational Support & Organizational Responsibilities – 10% Receive and complete assigned tasks from providers. Ensure efficient workflow and adherence to departmental standards. Support back-office administrative functions as required. Participate in staff meetings, educational lectures, and quality improvement initiatives. Perform other duties as assigned based on departmental needs. Qualifications Minimum Qualifications and Skills EDUCATION Completion of a Medical Assistant program and certification; RMA or CMA required. Completion of BLS or other approved CPR courses required with recertification every 2 years. EXPERIENCE Ability to balance multiple priorities and tasks required. Ability to make professional decisions under the supervision of the physicians and licensed nurses required. Professional interaction skills with physicians, outside offices, pharmacies, referring agencies, hospital personnel and support staff required. Excellent verbal and written communication skills required. Ability to read and comprehend all information required for this position required. Ability to calculate figures and amounts required for medication administration required. Preferred Qualifications EXPERIENCE At least two (2) years of clinical experience in a fast-paced ambulatory setting is preferred. Women’s health experience preferred. Prior leadership experience preferred. Location : Location US-VA-Virginia Beach