NOW Hiring in Snellville, Loganville, Stone Mountain, Lawrenceville, Lilburn Pay: $14- $19 per hour At Right at Home, We are the Right People providing the Right Care using the Right Approach our mission is simple—we’re here to make a meaningful difference in people’s lives. We provide care for seniors and adults with disabilities, helping them maintain independence and dignity in their own homes. Benefits Earn competitive pay Same Day Pay Flexible scheduling 401(k) Retirement plan Bonuses for employee referrals Paid Time Off Smart Choices ICHRA Health Benefit-a healthcare reimbursement program Dental Insurance Vision Insurance Company-paid Life Insurance PAID training and development Caregiver Recognition & Rewards Programs Paid travel time in between clients plus mileage reimbursement Mobile clock in /out 24/7 Caregiver Support Responsibilities and Duties Assisting with transferring/moving client throughout their home Performing housekeeping activities which include (but are not limited to): vacuuming, dusting, sweeping or mopping floors, doing dishes, changing bed linens, doing laundry and cleaning the bathroom Preparing meals and snacks according to instructions Accompanying client on errands or medical appointments Bathing/Showering/Dressing/Shaving Medication reminders Assisting with prescribed range of motion exercises Dementia care Requirements High school graduate or G.E.D. certificate preferred. Must be able to lift/move 50 lbs without assistance Ability to read, write, speak and understand English as needed for the job Pass a background check MUST HAVE active CNA Certification for state of Georgia Credentials Needed: Valid Driver's License Valid Car Insurance Social Security Card/Passport Non-Expired Negative TB test CPR & First Aid Certifications Motor Vehicle Report for past 7 years Current CNA License in the state of Georgia Right at Home is an equal opportunity employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.
Client Experience Specialist (Quality Assurance CNA) Reports To: Client Care Coordinator Department: Client Care FLSA Status: Non-Exempt Employment Status: Full-Time Pay: $22.00 per hour Position Summary At Right at Home East & South Atlanta, we believe exceptional home care begins with exceptional client experiences. The Client Experience Specialist serves as the field representative of our Client Care Department, ensuring every client receives compassionate, high-quality, personalized care that exceeds expectations. This Certified Nursing Assistant (CNA) serves as the “boots on the ground” for the agency by conducting in-home Quality Assurance visits, evaluating the client experience, supporting caregivers, identifying changing client needs, and ensuring our care plans are being delivered with excellence. Working closely with the Client Care Coordinator, this position plays a vital role in improving client satisfaction, increasing client retention, identifying opportunities for additional services, and strengthening relationships with clients, families, and caregivers. Essential Responsibilities Client Experience Conduct scheduled in-home Quality Assurance visits. Build trusting relationships with clients and families. Ensure every client receives compassionate, respectful, person-centered care. Verify that care is meeting or exceeding client expectations. Identify concerns before they become complaints. Reinforce the Right at Home culture of caring during every visit. Gather client compliments, testimonials, and success stories when appropriate. Quality Assurance Complete the agency Quality Assurance Form during every home visit. Observe caregiver performance. Verify care plan compliance. Evaluate the overall client experience. Monitor home safety. Observe changes in the client’s physical, cognitive, emotional, or environmental condition. Document findings accurately and submit documentation promptly. Report concerns immediately to the Client Care Coordinator. Client Needs Assessment & Service Growth Observe for changes in client condition that indicate increased care needs. Identify opportunities to safely increase hours or expand services based on client needs. Educate clients and families on additional services that may improve safety, independence, and quality of life. Communicate recommendations to the Client Care Coordinator for follow-up. Assist with implementing approved care plan changes. Document all recommendations for increased services within the Quality Assurance visit report. Caregiver Support & Coaching Encourage caregivers through positive recognition. Reinforce agency standards and best practices. Coach caregivers on customer service and professionalism. Demonstrate proper care techniques when appropriate. Assist in supporting newly assigned caregivers. Promote caregiver engagement and retention through positive field support. Client Retention Identify dissatisfaction before it results in client loss. Strengthen relationships with clients and families. Follow up on previously identified concerns. Ensure concerns are resolved promptly. Help create memorable client experiences that promote long-term retention. Communication Maintain timely communication with: Client Care Coordinator Director of Operations Scheduler Compliance Manager Registered Nurse (when clinical concerns arise) Office Team Documentation Complete accurate documentation for every visit, including: Quality Assurance Form Client observations Caregiver observations Home safety findings Service recommendations Care plan concerns Client compliments Follow-up action items Opportunities for increased services Qualifications Required Current Georgia Certified Nursing Assistant (CNA) Certification Valid Georgia Driver’s License Reliable transportation Current automobile insurance CPR Certification, Update TB Test Excellent interpersonal skills Strong customer service skills Professional communication Ability to work independently Strong organizational skills Ability to maintain confidentiality Preferred Home Care experience Dementia care experience Customer service experience Coaching or mentoring experience Excellent documentation skills Physical Requirements Frequent driving throughout the service area Ability to lift up to 50 pounds Ability to bend, squat, kneel, and assist clients when appropriate Ability to navigate stairs and various home environments Why You’ll Love Working at Right at Home East & South Atlanta We believe that caring for our employees allows them to provide exceptional care to our clients. We Offer Competitive pay starting at $22.00 per hour Mileage reimbursement for approved business travel Flexible scheduling Paid Time Off Smart Choices ICHRA Health Benefit Dental Insurance Vision Insurance Company-paid Life Insurance 401(k) Retirement Plan through ISOLVED/Transamerica Ongoing education and professional development Supportive leadership team Career advancement opportunities Employee recognition programs Purpose-driven work that changes lives every day Opportunity to build lasting relationships with clients and families A positive, collaborative culture where your voice matters Our Promise At Right at Home East & South Atlanta, we are committed to helping people remain safe, independent, and comfortable in their own homes. Every visit is an opportunity to improve someone’s life, support their family, and deliver the highest standard of care. If you are a compassionate CNA who enjoys building relationships, solving problems, coaching others, and making a meaningful difference in the lives of seniors and adults with disabilities, we would love to have you join our team. Right at Home is an equal opportunity employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.
NOW Hiring in Fayetteville, Riverdale, Jonesboro, Morrow, Tyrone Pay: $14- $19 per hour At Right at Home, We are the Right People providing the Right Care using the Right Approach our mission is simple—we’re here to make a meaningful difference in people’s lives. We provide care for seniors and adults with disabilities, helping them maintain independence and dignity in their own homes. Benefits Earn competitive pay Same Day Pay Flexible scheduling 401(k) Retirement plan Paid Time Off Smart Choices ICHRA Health Benefit-a healthcare reimbursement program Dental Insurance Vision Insurance Company-paid Life Insurance Bonuses for employee referrals PAID training and development Caregiver Recognition & Rewards Programs Paid travel time in between clients plus mileage reimbursement Mobile clock in /out 24/7 Caregiver Support Requirements High school graduate or G.E.D. certificate preferred. Must be able to lift/move 50 lbs without assistance Ability to read, write, speak and understand English as needed for the job Pass a background check MUST HAVE active CNA Certification for state of Georgia Responsibilities and Duties Assisting with transferring/moving client throughout their home Performing housekeeping activities which include (but are not limited to): vacuuming, dusting, sweeping or mopping floors, doing dishes, changing bed linens, doing laundry and cleaning the bathroom Preparing meals and snacks according to instructions Accompanying client on errands or medical appointments Bathing/Showering/Dressing/Shaving Medication reminders Assisting with prescribed range of motion exercises Dementia care Companionship activities such as reading, music, puzzles, etc. Credentials Needed: Valid Driver's License Valid Car Insurance Social Security Card/Passport Non-Expired Negative TB test CPR & First Aid Certifications Motor Vehicle Report for past 7 years Current CNA License in the state of Georgia Right at Home is an equal opportunity employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.
