Job Summary

Delivers professional nursing care to patients and their families utilizing the nursing process in conjunction with evidence based practice, using a holistic approach. Displays a commitment to excellent customer service, critical thinking, technical and interpersonal skills to achieve optimal patient outcomes. Incorporates a positive team approach to serve as a liaison between physician office and other members of the healthcare team. Key public relations position which will involve patient's compliments and concerns.

 

Job Responsibilities

 

Other duties may be assigned.

Focuses communications on patient/customer care, business operations, and/or topics to create a positive work environment.

Proactively works to identify and resolve patient concerns and refers to appropriate party if necessary.

Conducts and documents (utilizing approved abbreviations) nursing assessments of the patient using critical thinking skills and nursing judgement. Using data collected, develops the nursing plan including:

1. Identifying priorities in the nursing plan
2. Setting realistic and measurable goals
3. Prescribing nursing interventions

Implements the nursing plan through giving and delegating patient care. Prioritizes data collection activities based on the patient's immediate condition or anticipated needs of the patient or situation.

Using telecommunication, is able to collect patient information using critical thinking skills to determine priority of call. Utilizes problem-solving skills and collaborates with other healthcare providers as needed to develop a plan of care with patient/caller.

Performs and maintains competency for all point of care clinical testing required for that department, including collection and processing of specimens.

Using nursing assessment and critical thinking skills, collaborates with provider in assisting with procedures and treatments, obtaining appropriate consent(s) as needed.

Determines educational needs of patient and/or caregiver, utilizes resources as appropriate, implements and evaluates retention of education, and documents accordingly.

Prepares and administers medications/treatments as ordered by the provider within scope of practice while following FHN policies and procedures and documents the same.

Monitors, maintains (checking for outdates), and orders adequate medication and supplies to deliver patient care as applicable.

Communicates diagnostic test results and provides education as needed to patients upon provider orders and documents the same.

Ensures appropriate techniques are utilized in cleaning equipment, work area and exam rooms. Uses proper processes for reporting malfunction of equipment and takes out of service as needed.

Documents all nursing interventions and patient responses to care.

Schedules testing for patients (labs, referrals, appointments), providing appropriate patient education, ensures completion of appropriate paperwork, including but not limited to, waivers, pre certifications, referrals, and disability forms as applicable.

Continuously monitors office practice to identify opportunities for improving safety and quality of care.

Assists with the implementation of evidence-based improvements into nursing clinical, organizational and professional practice.

Collaborates with leadership to ensure adequate resources (staff, equipment, and supplies) are available to enhance the patient experience.

Displays a professional, positive attitude as the informal leader in the office practice.

Maintains neat appearance of work area, patient care area, and waiting area conducting light housekeeping as needed.

Provides age/culturally appropriate, evidence-based care.

Displays a competency for the Registered Nurse as evidenced in the annual performance appraisal utilizing the FHN PRIDE Standards.

Provides superior, individualized customer service for patients, families and other visitors.

Serves as a patient advocate, proactively working to identify and resolve patient concerns while practicing within FHN policies and procedures.

Understands and is able to perform functions related to computer programs, telecommunication equipment, and other technology.

Participates in activities to support FHN's mission, goals and strategic plan.

Serves as a mentor or preceptor to coworkers displaying a positive nursing image and promoting a positive educational experience.

Contributes to a positive, supportive, and healthy nursing work environment that is conducive to the education and professional growth of nursing staff and other healthcare providers.

Applies the professional codes of ethics that ensures individual rights in all areas of practice, preserving patients' rights to confidentiality, privacy, and self-determination within legal, regulatory, and ethical parameters.

Requirements

Education:  Graduate of an accredited nursing program; two to five years related experience and/or training preferred; equivalent combination of education and experience. Knowledge of CPT and ICD-9 coding, as well as knowledge of third party reimbursement regulations preferred.

Required Experience:    Must have ability to handle multiple tasks in a fast paced work environment. Must be flexible to the scheduling of work hours to meet the needs of the FHN which may include cross departmental functions.

Licensure/Certification/Registration:     Current licensure as a Registered Nurse in the state of Illinois.   BLS/AED certification required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and talk or hear.  The employee frequently is required to sit, reach with hands and arms, stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 50 pounds, and occasionally lift and/or move up to 200 pounds with accommodations or with assistance.

 

 

Populations Served:

While performing this job, the employee may care for patients in the following age groups.

• Neonate: <30 days
• Infant: <1 year
• Early Childhood: 1 year and <5 years
• Late Childhood: 5 years and <13 years
• Adolescent: 13 to <17 years
• Young Adult: 17 to <30 years
• Middle Adult: 30 to <60 years
• Older Adult: >60 years

While performing this job, the employee does not care for patients in the following age groups.