Team Lead-Medical Assistant-Primary Care Residency Clinic - Methodist

Overview

Medical Assistant Team Lead

Position Summary

Seeking an experienced Medical Assistant Team Lead to oversee a large clinical support team in a high-volume residency clinic. This leadership role focuses on staff supervision, operations, coaching, quality oversight, and provider support rather than direct patient care.

Location: 1040 Wishard Ave, Indianapolis, IN 46202
Schedule: Monday-Friday, 7:30 AM-4:30 PM (1-hour lunch)
Weekends: No
Holidays: No
Work Setting: Onsite

Key Responsibilities

Supervise and lead approximately 30 Medical Assistants, LPNs, and RNs.
Manage daily staffing schedules, assignments, and workflow coordination.
Ensure compliance with policies, procedures, and quality standards.
Partner closely with providers to support efficient patient care.
Train, coach, mentor, and develop clinical staff.
Monitor performance and provide ongoing feedback and accountability.
Review and support accurate provider orders and clinical documentation.
Address operational challenges in a fast-paced clinic environment.

Team Environment

Oversight of approximately:
- 16 Full-Time Medical Assistants
- 9 PRN Medical Assistants
- Team also consists of 10 LPNs/RNs in collaboration
Support and develop many newly graduated Medical Assistants.
Work within a diverse team where approximately 70% of staff are bilingual.
Strong emphasis on coaching, education, and employee development.

Clinic Environment

Residency clinic setting with resident and early-career providers.
High-volume practice serving approximately 240 patients per day.
Staff play a critical role in reviewing and verifying provider orders.
Large Spanish-speaking patient population.
Collaborative team of bilingual providers and staff.

Qualifications

Experience in ambulatory, primary care, or outpatient clinic settings required
Current Medical Assistant Certification required
2 years' experience as an MA II or III required.
Medical Assistant leadership or supervisory experience preferred.
Experience managing employee performance and accountability preferred
Strong coaching, mentoring, and training skills.
Detail-oriented with a focus on quality, compliance, and patient safety.
Ability to effectively support diverse and bilingual teams.

Ideal Candidate

Experienced MA leader who enjoys developing and mentoring others.
Comfortable managing a large clinical team.
Thrives in a fast-paced, high-volume environment.
Highly organized with strong attention to detail.
Committed to a consistent Monday-Friday schedule.
Able to balance accountability with a supportive leadership style.

Benefits

Competitive benefits package
401(k) with employer match
Tuition reimbursement
Student loan forgiveness eligibility
Employee Assistance Program (EAP)
Healthy Results Wellness Program with bi-weekly incentives
Learn more: Benefits Designed for You

Provides functional guidance to support staff and performs the duties of a medical assistant in accordance with organization standards. Provides coordination of administrative services to ensure smooth operation. May coordinate scheduling, training, and inventory duties. May be responsible for inpatient and outpatient consult activities within assigned location. May perform computerized physician order entry, only if directed by assigned physician.

High school diploma or equivalent.
Requires graduation from a Medical Assistant program and/or certification from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Healthcareer Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
AHA Basic Life Support for healthcare workers certification required.
Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
2 years' experience as an MA II or III at IUH is required.
Knowledge of ICD-10 and CPT coding required.
Requires ability to perform multiple tasks simultaneously.
Requires basic math and accurate data collection and entry skills.

Share this job

Related Jobs

Medical Assistant II - Primary Care Noblesville

IU Health Noblesville, IN

Overview We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day. Location 17160 Dragonfly Drive Noblesville, IN 46060 Schedule Monday – Friday Hours will fluctuate week by week based on the provider’s schedule Hours will be within 6:45am – 5:15pm What We're Looking For Dependable and reliable team players Positive attitude and strong communication skills Experience with Cerner preferred Phlebotomy, point-of-care testing, and prior authorization experience preferred Willingness to learn and support teammates Typical Responsibilities Room patients and support providers during clinic visits Manage patient messages, paperwork, and prior authorizations Assist with both clinical and administrative duties Rooming patients and completing intake Assisting providers with patient care Documenting in Cerner Phlebotomy and point-of-care testing Managing patient messages Processing prior authorizations Scanning and maintaining medical records Preparing exam rooms and supporting clinic workflow Benefits Benefits Designed for You 401(k) with employer match Tuition reimbursement Student loan forgiveness eligibility Employee Assistance Program (EAP) Healthy Results Wellness Program with bi‑weekly incentives Sound like a perfect match? Apply NOW! - We can't wait to hear from you! Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership. AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies. High school diploma or equivalent required. Graduation from a Medical Assistant program preferred. Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC). Knowledge of OSHA, CLIA, and ADA required. Knowledge of ICD-10 and CPT coding required. TB validated (to administer or read) or validation obtained within 6 months of hire preferred. Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire. Knowledge of standard laboratory and medical procedures. Knowledge of insurance plans and third-party payers. Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists. Requires basic math and accurate data collection and entry skills

Medical Assistant Certified - Float Pool- Mon-Fri 40hrs

Riverview Health Noblesville, IN

Job Summary The Certified Medical Assistant assists in preparation for patient care, provides care coordination, clinical documentation, and other clinical support functions in a physician practice office setting. This position is eligible for a $5,000 retention bonus. Job Responsibilities Prepare patients for physician/provider examination and administers injections and immunizations. Performs laboratory testing, EKG's and other medical office testing and procedures. Schedules appointments, testing procedures and works both front office and clinical areas as assigned. Ability to apply medical knowledge and critical thinking skills assisting physician for proficient and comprehensive documentation. Arrange for diagnostic testing, specialist appointments and hospital admission. May perform required phlebotomy, administer injections, immunizations and other special procedures, venipuncture, cleansing wounds/lesions sites. Measure and record at least three vital signs per patient visit. May fill in as a PSR completing check in/out tasks, referrals, and scheduling. May Perform telephone triage asking details of illness, answering questions, ensuring information is available, and reviewing phone calls with the nurse practitioner or physician as appropriate. Maintain waiting room, examination rooms, offices and order supplies as required. Contribute to team building through the support of management decisions and participating in performance improvement activities. Train other Medical Assistants. Notify management of changes in workload. Complete all educational requirements. Perform other duties as assigned. Education Requirements Minimum: High School Diploma or equivalent and completion of qualified Medical Assistant course. Experience Requirements Minimum: None Preferred: One (1) or more years of Medical Office experience, previous patient care experience in the physician office specialty area. License/Certification Requirements Minimum: Certified or Registered Medical Assistant and Basic Life Support (American Heart Association)

Certified Medical Assistant - ENT

Riverview Health Noblesville, IN

The Certified Medical Assistant assists in preparation for patient care, provides care coordination, clinical documentation, and other clinical support functions in an ENT physician practice office setting. This position is eligible for a $5,000 retention bonus. Job Responsibilities Prepare patients for physician/provider examination and administers injections and immunizations. Performs laboratory testing, EKG's and other medical office testing and procedures. Schedules appointments, testing procedures and works both front office and clinical areas as assigned. Ability to apply medical knowledge and critical thinking skills assisting physician for proficient and comprehensive documentation. Arrange for diagnostic testing, specialist appointments and hospital admission. May perform required phlebotomy, administer injections, immunizations and other special procedures, venipuncture, cleansing wounds/lesions sites. Measure and record at least three vital signs per patient visit. May Perform telephone triage asking details of illness, answering questions, ensuring information is available, and reviewing phone calls with the nurse practitioner or physician as appropriate. Maintain waiting room, examination rooms, offices and order supplies as required. Contribute to team building through the support of management decisions and participating in performance improvement activities. Train other Medical Assistants. Notify management of changes in workload. Complete all educational requirements. Perform other duties as assigned. Education Requirements Minimum: High School Diploma or equivalent and completion of qualified Medical Assistant course. Experience Requirements Minimum: None Preferred: One (1) or more years of Medical Office experience, previous patient care experience in the physician office specialty area. License/Certification Requirements Minimum: Certified or Registered Medical Assistant and Basic Life Support (American Heart Association)

Medical Assistant Certified - Float Pool

Riverview Health Noblesville, IN

Job Summary The Certified Medical Assistant assists in preparation for patient care, provides care coordination, clinical documentation, and other clinical support functions in a physician practice office setting. this position is eligible for a $5,000 retention bonus. Job Responsibilities Prepare patients for physician/provider examination and administers injections and immunizations. Performs laboratory testing, EKG's and other medical office testing and procedures. Schedules appointments, testing procedures and works both front office and clinical areas as assigned. Ability to apply medical knowledge and critical thinking skills assisting physician for proficient and comprehensive documentation. Arrange for diagnostic testing, specialist appointments and hospital admission. May perform required phlebotomy, administer injections, immunizations and other special procedures, venipuncture, cleansing wounds/lesions sites. Measure and record at least three vital signs per patient visit. May fill in as a PSR completing check in/out tasks, referrals, and scheduling. May Perform telephone triage asking details of illness, answering questions, ensuring information is available, and reviewing phone calls with the nurse practitioner or physician as appropriate. Maintain waiting room, examination rooms, offices and order supplies as required. Contribute to team building through the support of management decisions and participating in performance improvement activities. Train other Medical Assistants. Notify management of changes in workload. Complete all educational requirements. Perform other duties as assigned. Education Requirements Minimum: High School Diploma or equivalent and completion of qualified Medical Assistant course. Experience Requirements Minimum: None Preferred: One (1) or more years of Medical Office experience, previous patient care experience in the physician office specialty area. License/Certification Requirements Minimum: Certified or Registered Medical Assistant and Basic Life Support (American Heart Association)

Medical Assistant II-Primary Care - Hazel Dell/Noblesville

IU Health Noblesville, IN

Overview Medical Assistant II - Orthopedic Clinic Location: 14645 Hazel Dell Rd, Noblesville, IN 46062 Schedule: Full-Time (1.0 FTE) Hours: Monday-Friday, typically 7:30 AM - 4:00 PM or 8:00 AM - 5:00 PM Weekend Requirement: None Holiday Requirement: None Join a High-Performing Orthopedic Team! Are you a certified Medical Assistant who thrives in a fast-paced clinical environment and enjoys being part of a collaborative team? Our busy orthopedic clinic is seeking an experienced Medical Assistant II to support a team dedicated to providing exceptional patient care. This role offers the opportunity to work alongside experienced providers, sharpen your clinical skills, and become an integral part of a well-established practice. With patient volumes ranging from 130-200 patients daily, this position is ideal for someone who enjoys staying busy, multitasking, and making a meaningful impact on the patient experience. What You'll Do As a Medical Assistant II, you'll play a key role in supporting both patients and providers throughout the clinic day. Daily responsibilities include: Rooming patients and obtaining vital signs Supporting providers with clinical care needs Performing phlebotomy and laboratory specimen collection Managing patient flow throughout the clinic Completing patient intake, documentation, and clinical support tasks Collaborating with a large team of Medical Assistants and providers Contributing to a positive patient experience in a fast-paced environment What We're Looking For Required Qualifications Medical Assistant II certification required Previous Medical Assistant experience Completion of a hands-on clinical externship Phlebotomy and laboratory draw experience Strong attendance and reliability Excellent teamwork and communication skills Preferred Qualifications 1-2+ years of Medical Assistant experience Experience working in a high-volume clinic setting Strong multitasking and organizational abilities Previous orthopedic or specialty clinic experience Clinic Environment This established orthopedic clinic is supported by a collaborative team of 10 Medical Assistants and serves approximately 130-200 patients each day. The pace is consistently fast and requires individuals who can stay organized, prioritize responsibilities, and maintain excellent patient care while managing a high-volume workload. Success in this role requires the ability to: Work efficiently in a high-volume environment Manage multiple priorities throughout the day Collaborate effectively with providers and teammates Provide excellent patient care while maintaining workflow Perform phlebotomy confidently and accurately What Success Looks Like Within your first six months, you will: Become fully integrated into the Medical Assistant team Independently support providers and clinic operations Effectively manage patient flow in a fast-paced environment Perform phlebotomy and clinical support responsibilities with confidence Develop a strong understanding of clinic workflows and provider preferences Ideal Candidate The ideal candidate: Is an experienced certified Medical Assistant Has strong phlebotomy and laboratory experience Thrives in a fast-paced orthopedic setting Works well as part of a collaborative team Demonstrates reliability and dependability Is seeking a long-term career opportunity Maintains a positive attitude while managing a busy workload Why Join Our Team? Join an established and highly collaborative orthopedic practice Work alongside an experienced team of Medical Assistants and providers Build and strengthen your clinical and phlebotomy skills Enjoy a stable weekday schedule with no weekends or holidays Be part of a supportive team culture focused on patient care and teamwork Benefits Designed for You 401(k) with employer match Tuition reimbursement Student loan forgiveness eligibility Employee Assistance Program (EAP) Healthy Results Wellness Program with bi-weekly financial incentives Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EHR files and performs general front office functions as needed. May precept current MA team members or MA Externs as requested by leadership. High School Diploma or equivalent is required or completion of a High School sponsored CTE program and currently enrolled in High School. High School Diploma must be completed within 13 months from start date. Requires 0-2 years of relevant experience. New hires and promotions after October 12, 2026, require graduation from a Medical Assistant program. Requires a current certification in medical assisting from the America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC). AHA Basic Life Support for healthcare workers certification is required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies. Requires knowledge of OSHA, CLIA, and ADA. Requires knowledge of Business Unit Quality Programs and Standard Work Programs and concepts within 6 months of hire. Requires knowledge of standard laboratory and medical procedures. Requires knowledge of insurance plans and third-party payers. Requires the ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists. Requires basic math and accurate data collection and entry skills. Must be able to meet the technical and physical standards. Knowledge of ICD-10 and CPT coding is preferred.