Team Lead Medical Assistant-Multi-Specialty Clinic - Methodist

Overview

The Medical Assistant Team Lead is a front-line leader supporting daily operations across Vascular Surgery, Cardiovascular Surgery, and Nephrology. Partnering closely with the Practice Manager, this role helps ensure efficient clinic flow and a positive experience for patients, providers, and staff.

This newly created position will support clinical operations during a period of growth and innovation, including workflow development, Epic readiness, and preparation for the new Academic Health Center opening in 2027. Ideal for an experienced Medical Assistant, this role offers the opportunity to lead, coach teams, and drive operational improvements in a fast-paced, multi-specialty environment.

Medical Assistant Team Lead

Schedule

Full-Time (1.0 FTE)
Monday through Friday
8:00 AM to 4:30 PM
No travel required

What You'll Do

Clinical Responsibilities

Room patients and support clinic flow throughout the day
Coordinate daily clinical workflows
Support providers, nurses, and other clinical team members
Assist with managing patient throughput and operational efficiency
Ensure high-quality patient care while maintaining workflow standards

Leadership Responsibilities

Coach, mentor, and support Medical Assistants
Serve as the operational point person when leadership is unavailable
Help identify workflow challenges and recommend solutions
Support clinic efficiency and patient flow management
Participate in and potentially lead daily huddles
Assist with implementing workflow improvements and best practices
Foster a positive and collaborative team environment

What We're Looking For

Required Qualifications

Certified Medical Assistant certification required
Minimum of 2 years of Medical Assistant experience
Clinical externship or hands-on clinical experience
Ability to work effectively in a fast-paced healthcare environment

Preferred Qualifications

Experience in a high-volume clinic setting
Previous lead, mentoring, or leadership experience
Experience working across multiple specialties
Experience supporting operational or workflow improvements

Ideal Candidate

Leadership & Communication

Confident coaching and guiding peers
Comfortable leading in the manager's absence
Strong communication skills with providers, nursing staff, and team members
Comfortable facilitating huddles and group discussions
Able to effectively navigate challenging conversations

Critical Thinking & Adaptability

Demonstrates ownership and accountability
Assesses clinic flow issues and develops practical solutions
Adapts workflows based on changing clinic needs
Balances patient experience, provider needs, and operational efficiency
Makes sound decisions in a fast-paced environment

Personal Attributes

Positive and professional attitude
Organized and dependable
Strong interpersonal and communication skills
Resilient under pressure
Able to motivate and redirect team members when needed
Maintains professionalism during high-volume and high-stress situations

About the Team

Join a growing Medical Assistant team of five
Collaborate closely with:
- Providers
- Nurses
- Medical Assistants
- Administrative staff
- Work in a highly collaborative, patient-centered environment

Clinic Environment

Fast-paced, high-volume clinical setting
Average patient volume of 80+ patients per day
Multi-specialty practice with varying workflows across service lines
Dynamic environment requiring flexibility and adaptability
Strong leadership visibility and support

Why Join Us?

Newly created leadership opportunity
Help shape workflows and clinic operations
Gain valuable leadership experience
Play a key role in Epic implementation and operational transformation efforts
Partner closely with clinic leadership
Influence process improvement initiatives
Contribute to the development of new clinical workflows and team culture
Be part of the exciting transition toward the new Academic Health Center opening in 2027

Benefits Designed for You
401(K) retirement savings with employer match
Tuition reimbursement
Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
Employee Assistance Program – Counseling at no cost to you
Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

If you're an experienced Medical Assistant who enjoys leading others, improving processes, and working in a high-volume clinical environment, we'd love to hear from you.

Provides functional guidance to support staff and performs the duties of a medical assistant in accordance with organization standards. Provides coordination of administrative services to ensure smooth operation. May coordinate scheduling, training, and inventory duties. May be responsible for inpatient and outpatient consult activities within assigned location. May perform computerized physician order entry, only if directed by assigned physician.

High school diploma or equivalent.
Requires graduation from a Medical Assistant program and/or certification from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Healthcareer Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
AHA Basic Life Support for healthcare workers certification required.
Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
2 years' experience as an MA II or III at IUH is required.
Knowledge of ICD-10 and CPT coding required.
Requires ability to perform multiple tasks simultaneously.
Requires basic math and accurate data collection and entry skills.

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