Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Responsible for assisting physicians/providers with patient care, rooming patients, and performing clerical, environmental, and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the practice services. Conveys a positive image of the practice. EEO/AA/Disability/Veteran Responsibilities 1. Performs patient care responsibilities as assigned. 1.1. Identifies self to patient/family and explains to patient/family the roles of each member of the care delivery team. 1.2. Accompanies patients to the exam/procedure room. 1.3. Prepares patients for visit. Typically includes vital signs, height, weight, blood pressure, EKG, specimen collection (where applicable), phlebotomy (where applicable), INR (where applicable), pulse oximetry, spirometry, etc. Documents medical and surgical history, family history, social history, problem list, and medications in EPIC. 1.4. Performs screening per physician/provider guidelines. 1.5. Assists physicians/providers with various procedures. 1.6. Obtain pre-authorizations when necessary. 1.7. Convey instructions to patients/family members/caregivers. 1.8. Provides appropriate resource materials and referrals to patient/family as instructed by physician/provider. 1.9. Maintains patient records effectively. 1.10. Efficiently manages and routinely checks the EPIC in-basket. 1.11. Answers and returns calls promptly and provides pertinent information. 2. Performs administrative responsibilities as assigned. 2.1. Sends/receives patient medical records and abstracts new patient records into EPIC. 2.2. Obtains lab/radiology reports, hospital notes, and referral information as requested. 2.3. Completes forms/requisitions as needed. 2.4. Cross-trained on front desk duties, including but not limited to greeting patients/visitors, answering calls, scheduling appointments, and maintaining/scanning patient medical records. 3. Performs environmental responsibilities as assigned. 3.1. Sets up instruments and equipment according to department protocol. 3.2. Applies principles of infection control. 3.3. Cleans exam/procedures rooms, instruments, and equipment between patient visits to maintain infection control following established department policy. 3.4. Cleans the sterilizer (when applicable) according to the scheduled maintenance program and maintains appropriate documentation. 3.5. Orders, sorts, and stores supplies following established department policy. 4. Performs other related organizational duties as assigned. 4.1. Maintains patient autonomy, confidentiality, and dignity. 4.2. Ensures providers submit timely and accurate billing. 4.3. Maintains knowledge of practice policy, HIPAA, current coding, OSHA regulations and CLIA regulations (where applicable). 4.4. Provides prompt attention to urgent and non-urgent patient issues as evidenced by observation and feedback from staff. 4.5. Quickly shares problems related to patients and/or staff with the supervisor. 4.6. Work with the Care Coordinator for Patient Centered Medical Home initiatives. 4.7. Attend and actively participate in staff meetings. 4.8. Collaborate in the development and delivery of programs and activities for individuals, families and population groups that promote health and prevent disease. 4.9. Collaborates in the development of and contributes to individual team and department quality improvement and evaluation activities. 4.10. Advocate on behalf of vulnerable individuals and populations. 4.11. Contribute to a work environment that fosters ongoing educational experiences for self, colleagues, healthcare professionals and members of the community. 4.12. Collaborate in developing a work environment where continuous quality improvements in practice are pursued. 4.13. Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles and physical abilities. 4.14. Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys, and other means) and participate in interventions which address articulated needs. 5. May assist and/or perform chaperone duties for patient medical procedures as needed. 6. May perform other duties as required. Qualifications EDUCATION High School diploma or equivalent required. Must meet one of the following requirements: graduation from an accredited medical assistant (MA) certificate program or Phlebotomy program, certification as a certified nursing assistant (CNA), emergency medical technician (EMT), or paramedic. Employees who join YNHHS through a merger or acquisition may satisfy educational requirements by demonstrating the appropriate combination of education, relevant experience, and current competencies. EXPERIENCE Minimum of one (1) year of experience as a medical assistant (MA), certified nursing assistant (CNA), emergency medical technician (EMT), ambulatory care associate (ACA), patient care associate/technician (PCA/PCT), paramedic, or phlebotomist required. New graduates from an accredited medical assistant certificate program, with less than one (1) year of experience, will be considered. LICENSURE Certification/registration (CCMA/CMA/AAMA/RMA) preferred. Certification/registration may be accepted in lieu of graduation from an accredited MA school. Certification in Basic Life Support (BLS) preferred. SPECIAL SKILLS Ability to follow directions effectively and consistently. Demonstrates a mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population. Flexible and cooperative, with the capacity to adapt to changing demands of the role. Utilizes appropriate communication techniques to meet position requirements and foster positive interactions. YNHHS Requisition ID 186840
At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health and the Medical Group your choice. Performs a wide variety of cross-coverage duties to provide clerical and/or clinical support to physician practices including but not limited to patient reception, flow and care. Maintains patient electronic records and insures adequate office and medical supplies for assigned areas. Explains policy and procedure and routes patient information. Answers phone calls and assesses as necessary. Works closely with Centralized Appointment Scheduling to assure patient levels are maximized. Provides clinical support as assigned under the direction of the Medical providers. Assists With Patient Care and Maintains Clinical Areas Delivers on-site care for patients under Medical Provider direction Assists in the delivery of patient care such as suturing, wound care. Debridement, etc. Assures callbacks to patients under medical direction are in accordance with protocol Responsible for restocking exam rooms as necessary with instruments and medical supplies Cleans and prepares exam rooms per protocol; sterilizes instruments as necessary Monitors and arranges for proper disposal of lab and medical waste/supplies Performs quality controls and maintains records for lab equipment/refrigerators May be required to float to other areas as required by business needs Collects Patient Data and Materials When Working in Clinical Capacity Obtains health history and base line patient data from patients Performs routine physical assessment functions such as blood pressure, temperature, pulse, visual test, EKG, Pulmonary Function Test Collects urine and blood samples in accordance with established protocols Uses discretion in disseminating patient information to outside sources Performs simple lab tests (CBC, glucose, HKL, etc.) per policy and procedure Reviews patient record for completeness prior to visit Provides entries to patient records as necessary in preparation for provider review Monitors the return of lab/test results. Assures all results requested are complete and available for provider review Ensures Specialist Authorization and Certifications Are Completed For All Visits Responsible for obtaining all authorizations for the specialist within 24 hours of the visit Accurately documents all authorization data in system Identifies “carved out” insurance benefits on a case by case basis and documents accordingly Effectively provides patient information to insurance companies to secure medical necessity for treatment plan documented by the provider Is competent in scheduling diagnostic tests and procedures/surgeries required by specific practices/specialties as designated by manager Performs Administrative Support Duties: Performs various reception duties: answers phones, processes patients and accurately reviews/enters demographic/insurance information into system Able to skillfully operate various office equipment including fax machine, copier, credit card scanners and other equipment Assists Office Manager with projects and requests Compliant with company/financial policy and procedure Maintains reception area and work space in a neat, clean order Processes Patient Payments Daily Collects co-pays, self-pay and past due balances at time of service with a 98% collection rate Posts and close the batch for the day Submits completed or balanced journal and cash, checks and credit cards to Office Manager at the completion of the work day Educational / Minimum Requirements: High School Graduate required. Completion of an accredited course of training in Medical Assisting or 1 year of direct patient care experience in a medical or hospital setting is preferred. Current CPR certification is required prior to employment. State/Federal Mandated Licensure or Certification Requirements: Must possess current CPR certification prior to employment Bristol Hospital Mandated Educational Requirements: General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital. Special Requirements: Demonstrated proficiency in electrocardiographic testing. Must be able to take vital signs, knowledgeable in medical terminology, anatomy and physiology. Familiarity with medical equipment common to a medical practice. Physical Requirements: Bending, stooping, walking, sitting on a daily basis. On feet most of the day. Assists patients in and out of treatment rooms, in and out of chairs, on and off exam tables. Ability to spend one to four hours/day at computer terminal/personal computer performing data entry analysis. Must be able to hear with sufficient acuity so as to understand routine conversation in person or over telephone. Must possess sufficient visual acuity so as to read, use computers and conduct essential job functions in an acceptable manner. Must be able to speak so as to be understood by the average person. Significant documentation and paperwork review requiring extensive visual acuity. Work Environment: Medical office setting with direct exposure to patients, body fluids, possible exposure to blood borne pathogens. High volume of telephone and personal contact with customers. (If performing Radiologic Technologist key job elements will have radiation exposure.) Cognitive Requirements: Must be able to triage patients according to need and time requirements. Must possess excellent communication skills. Must provide comprehensive, accurate initial assessment to Medical Providers. Must be able to read both routine and technical information with comprehension. Must be able to write so the average person can comprehend. Must be able to perform simple calculations for medication doses, physical exams and tests administered. Maintains knowledge of CLIA requirements Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health and the Medical Group your choice. Performs a wide variety of cross-coverage duties to provide clerical and/or clinical support to physician practices including but not limited to patient reception, flow and care. Maintains patient electronic records and insures adequate office and medical supplies for assigned areas. Explains policy and procedure and routes patient information. Answers phone calls and assesses as necessary. Works closely with Centralized Appointment Scheduling to assure patient levels are maximized. Provides clinical support as assigned under the direction of the Medical providers. Assists With Patient Care and Maintains Clinical Areas Delivers on-site care for patients under Medical Provider direction Assists in the delivery of patient care such as suturing, wound care. Debridement, etc. Assures callbacks to patients under medical direction are in accordance with protocol Responsible for restocking exam rooms as necessary with instruments and medical supplies Cleans and prepares exam rooms per protocol; sterilizes instruments as necessary Monitors and arranges for proper disposal of lab and medical waste/supplies Performs quality controls and maintains records for lab equipment/refrigerators May be required to float to other areas as required by business needs Collects Patient Data and Materials When Working in Clinical Capacity Obtains health history and base line patient data from patients Performs routine physical assessment functions such as blood pressure, temperature, pulse, visual test, EKG, Pulmonary Function Test Collects urine and blood samples in accordance with established protocols Uses discretion in disseminating patient information to outside sources Performs simple lab tests (CBC, glucose, HKL, etc.) per policy and procedure Reviews patient record for completeness prior to visit Provides entries to patient records as necessary in preparation for provider review Monitors the return of lab/test results. Assures all results requested are complete and available for provider review Ensures Specialist Authorization and Certifications Are Completed For All Visits Responsible for obtaining all authorizations for the specialist within 24 hours of the visit Accurately documents all authorization data in system Identifies “carved out” insurance benefits on a case by case basis and documents accordingly Effectively provides patient information to insurance companies to secure medical necessity for treatment plan documented by the provider Is competent in scheduling diagnostic tests and procedures/surgeries required by specific practices/specialties as designated by manager Performs Administrative Support Duties: Performs various reception duties: answers phones, processes patients and accurately reviews/enters demographic/insurance information into system Able to skillfully operate various office equipment including fax machine, copier, credit card scanners and other equipment Assists Office Manager with projects and requests Compliant with company/financial policy and procedure Maintains reception area and work space in a neat, clean order Processes Patient Payments Daily Collects co-pays, self-pay and past due balances at time of service with a 98% collection rate Posts and close the batch for the day Submits completed or balanced journal and cash, checks and credit cards to Office Manager at the completion of the work day Educational / Minimum Requirements: High School Graduate required. Completion of an accredited course of training in Medical Assisting or 1 year of direct patient care experience in a medical or hospital setting is preferred. Current CPR certification is required prior to employment. State/Federal Mandated Licensure or Certification Requirements: Must possess current CPR certification prior to employment Bristol Hospital Mandated Educational Requirements: General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital. Special Requirements: Demonstrated proficiency in electrocardiographic testing. Must be able to take vital signs, knowledgeable in medical terminology, anatomy and physiology. Familiarity with medical equipment common to a medical practice. Physical Requirements: Bending, stooping, walking, sitting on a daily basis. On feet most of the day. Assists patients in and out of treatment rooms, in and out of chairs, on and off exam tables. Ability to spend one to four hours/day at computer terminal/personal computer performing data entry analysis. Must be able to hear with sufficient acuity so as to understand routine conversation in person or over telephone. Must possess sufficient visual acuity so as to read, use computers and conduct essential job functions in an acceptable manner. Must be able to speak so as to be understood by the average person. Significant documentation and paperwork review requiring extensive visual acuity. Work Environment: Medical office setting with direct exposure to patients, body fluids, possible exposure to blood borne pathogens. High volume of telephone and personal contact with customers. (If performing Radiologic Technologist key job elements will have radiation exposure.) Cognitive Requirements: Must be able to triage patients according to need and time requirements. Must possess excellent communication skills. Must provide comprehensive, accurate initial assessment to Medical Providers. Must be able to read both routine and technical information with comprehension. Must be able to write so the average person can comprehend. Must be able to perform simple calculations for medication doses, physical exams and tests administered. Maintains knowledge of CLIA requirements Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Social Worker About Us At Chestnut Hill we are dedicated to fostering a supportive and uplifting atmosphere where all team members can excel. Our focus on patient-centered care motivates us to seek compassionate professionals who want to make a real difference in the lives of our residents. Job Summary As a Social Worker at Chestnut Hill , you will provide psychosocial support to residents and families while assisting with care planning and discharge coordination. This role plays an essential part in advocating for resident needs and supporting successful transitions. Responsibilities · Conduct psychosocial assessments · Participate in care planning · Support residents and families · Coordinate discharge planning · Maintain documentation and compliance Benefits Medical insurance Dental insurance Vision insurance 401(k) Paid Time Off (PTO) Sick time Location: 32 Chestnut Street East Longmeadow, MA 01028 *Must possess a valid MA Social Worker license*
