Clinical Manager RN Centralized Nurse Triage (Full Time/Days)

Lancaster General Health East Petersburg, PA 17520, US

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

LOCATION: East Petersburg, PA

HOURS: Full Time (40 hours per week). Monday-Friday (8am-5pm)

Join the Penn Medicine Lancaster General Health team as a Clinical Manager, leading the Centralized Nurse Triage Team! This role provides clinical and operational leadership, develops and supports nursing staff, and drives initiatives focused on quality, efficiency, and the patient experience. This position will also help lead the future growth and expansion of centralized nurse triage services.

Summary: Plans, organizes and supervises all clinical staff functions on a daily basis to ensure quality patient care is provided. Ensures continuity of care and promotes team building among an interdisciplinary staff. Patient care may include patients in the following age groups: pediatric infant to 12 years , adolescent 13 to 17 years , adult 18 to 64 years , and geriatric over 64 years .

Directs daily patient care operations while supervising and coordinating the daily functions of staff, providing guidance and assistance as necessary.
Completes and maintains schedule for clinical staff ensuring adequate coverage is available at all times while effectively managing overtime. Develops and implements a staffing plan attentive to the changing patient needs.
Develops and implements goals for a one (1) to two (2) year period consistent with those of the Department and organization.
Provides orientation, education and training for new employees. Provides and implements on-going continuing education and training for existing staff as needed and is responsible for ensuring all staff complete annual competencies within the designated timeframe. Promotes growth and development of staff.
Serves as a patient experience advocate and leader by being a positive influence at all times in the handling of patient and employee issues. Communicates all LG Health policies, values, mission and vision with clarity and completeness.
Oversees care coordination activities performed by the clinical staff in the team based care model. Assists in implementing, monitoring and actively participating in performance improvement initiatives to improve overall patient experience and quality of care.
Assists in the preparation of unit revenue and expense budgets and provides input to any observed variances.
Performs all clinical functions and duties in compliance with regulatory requirements and standards of practice.
Other duties as assigned by management.

Minimum Required Qualifications:

Current licensure as a Registered Nurse, issued by the PA State Board of Nursing.
Bachelor of Science Degree in Nursing BSN
Three 3 years of relevant experience.
Current BLS Certification issued by the American Heart Association.
Prior supervisory and leadership experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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