Triage RN Care Coordinator-Hospice

WVUH West Virginia University Hospitals Uniontown, PA

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position. The Triage RN/Care Coordinator provides clinical oversight, triage, and care coordination to hospice patients and families during non-business hours. This position ensures timely and appropriate interventions through a combination of telephone triage and in-person visits for urgent needs, new admissions and death pronouncements. The RN serves as the clinical lead after hours, making independent decisions, supporting caregivers in crisis and maintaining continuity of care. MINIMUM QUALIFICATIONS : EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Current Registered Nurse license by the state at which services will be provided or current multi-state Registered Nurse license through the enhanced Nurse Licensure Compact (eNLC). 2. Valid driver’s license. 3. Basic Life Support certification within 30 days of hire date. EXPERIENCE: 1. Three (3) years’ experience as a Registered Nurse. 2. One (1) year of experience providing direct patient care in home care/hospice setting. PREFERRED QUALIFICATIONS : EXPERIENCE: 1. Triage or on-call nursing experience. CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Respond promptly to after-hours calls from patients, families, facilities and caregivers regarding symptom management, medication concerns, changes in condition, or end-of-life support needs. 2. Use clinical judgement to independently triage calls and determine appropriate interventions, including whether in person visits are required. 3. Conduct timely in person visits for symptom management, emergent care needs, new hospice admissions and death pronouncements. 4. Perform comprehensive nursing assessments during in person visits and implement interventions aligned with the patient’s individualized plan of care. 5. Initiate hospice services during new admissions including completing required documentation, reviewing consents, educating caregivers on the hospice philosophy and setting initial care priorities. 6. Collaborate with the admitting physician, primary nurse, and interdisciplinary team (IDT) to ensure seamless care, coordination and continuity. 7. Accurately document all clinical encounters (phone and in-person) in the electronic medical record (EMR) per agency and regulatory guidelines. 8. Provide concise handoff reports to the primary hospice team to support continuity of care during business hours. 9. Communicate any significant changes in patient condition, medication needs or caregiver concerns to appropriate team members and physicians in a timely manner. 10. Support family members and caregivers during the time of death, including completing all death visit protocols and facilitating contact with funeral homes, physicians and other necessary parties. 11. Adhere to the hospice policies, state/federal regulations, and standards of nursing practice, always maintaining patient confident and professional conduct. 12. Participate in quality improvement initiatives, ongoing training and team meetings as required. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping and feeling are necessary body movements utilized in performing nursing duties. 2. Must be able to life, move and position patients of all weights, with varying amount of assistance in a fair manner on a regular and recurring basis. 3. Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS AND ABILITIES: 1. Strong critical assessment and critical thinking skills. 2. Ability to work independently in a fast paced, emotionally sensitive environment. 3. Strong and effective interpersonal and problem-solving skills utilized with all stakeholders. Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Non-Exempt) Company: SHC WVUHS Home Care Cost Center: 385 SHC Hospice Uniontown Address: 205 Easy Street Uniontown Pennsylvania Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.