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REGISTERED NURSE (Ambulatory Care-OB/GYN Answer Line)

$87,068 - $137,488 / year

Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Responsibilities* Adapts communication style to patients representing diverse personal, professional, cultural, and socio-economic backgrounds. Uses excellent listening skills to receive detailed information. Program Responsiveness: Support program needs, including but not limited to, mentoring/orienting new staff, adapting to shifts in technology, workflow, and organizational priorities as the unit evolves and grows. Provide culturally responsive, age-appropriate telehealth nursing care for OB/GYN patients, incorporating sensitivity to cultural, personal, and developmental needs. Triage incoming patient concerns via live telephone calls and secure patient portal messages; use strong listening skills to obtain complete, accurate histories. Independently assess and determine disposition to the appropriate level of care (home care, ambulatory visit, offsite clinic, Labor & Delivery, ED) using approved protocols and clinical judgment. Initiate diagnostic and therapeutic measures as indicated per institutional policy, standing orders, and established clinical guidelines. Deliver patient education and counseling on symptom management, health promotion, and care plans via phone and portal messaging. Document detailed encounter notes and all patient interactions accurately and efficiently in the medical record. Manage prescription refill requests and other clinical administrative tasks within scope and according to policy. Utilize electronic protocol databases/tools to assess, educate, and document in an accurate and expedient manner. Coordinate care across settings, including collaboration with ambulatory clinics, offsite locations, and Labor & Delivery to support continuity of care. Collaborate with providers as needed to obtain guidance, confirm disposition, or escalate complex/urgent clinical scenarios. Respond to urgent and emergent patient needs promptly and appropriately, following escalation pathways and safety protocols. Schedule patients for ambulatory clinic appointments when indicated and within established workflows. Meet established quality, safety, productivity, and customer service standards and use internal/external resources appropriately. Provide functional supervision/oversight of assistive personnel as applicable and collaborate with interdisciplinary and community resources to promote continuity of care. Expectations Demonstrated critical thinking skills through use of the nursing process, excellent problem-solving skills, and demonstrates ability to set priorities. Demonstrated customer service, interpersonal communication skills, and the ability to build respectful relationships within and between units and individuals. Demonstrated accountability and dependability including good attendance record with punctuality. Demonstrated adaptability to changing needs and priorities based on unit, department, and institutional goals/objectives. Proficiency with typing and electronic health record documentation. Ability to manage complex clinical issues utilizing assessment skills, protocols, and evidence-based interventions. Willingness to adapt to different populations medicine i.e.: pediatrics, OB/GYN, adult medicine as patient demands. Orientation and training would be provided for new subspecialties within OB/GYN based on expansion of division. Required Qualifications* Current licensure to practice nursing in Michigan. Minimum of two (2) years current (within the last 5 years) RN experience in inpatient or ambulatory care nursing experience providing care to both GYN and OB patients. Minimum of three (3) years RN experience in inpatient or ambulatory care nursing experiencing in Specialty GYN (Urogynecology/Minimum Invasive Surgery). Minimum of three (3) years RN experience in Labor and Delivery OB Triage experience. NOTE: Required qualifications must be met by the candidate in order to be interviewed and considered for the position. RESUME REQUIRED (for Both Internal & External Applicants) You must attach a complete and accurate resume to be fully considered for this position. Desired Qualifications* Greater than five (5) years OBGYN experience BSN Certification in Ambulatory Care Nursing Additional specialty GYN ambulatory care experience in Vulvar, Peds GYN, Transgender Patients, and Chronic Pelvic Pain. RN experience with Phone Triage in an ambulatory care setting RN experience as a charge nurse or equivalent management skills Bilingual Nursing Specific Info Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. Nursing at Michigan offers a competitive salary with excellent benefits! Hourly range for Registered Nurses $41.78-$64.81/ hour Evening Shift Differential-$3.00 / hour Night Shift Differential- $4.00 / hour Day Shift Weekend Differential- $2.90 / hour Evening Shift Weekend Differential- $5.90 / hour Night Shift Weekend Differential- $6.90 / hour Charge Nurse Differential- $1.00 / hour What Benefits can you Look Forward to? Excellent medical, dental and vision coverage 2:1 Match on retirement savings and immediate vesting Generous Paid Time Off Allowances Robust tuition and certification support programs Large offering of no-cost CEs and professional development for advancement Nursing Specific Info Salary & Nursing Framework Level This UMPNC RN posting is posted as Nursing Framework LEVEL C. Actual Nursing Framework LEVEL and salary will be determined at time of hire. Nursing Framework levels range from Level A to Level F. Required qualifications must be met by the candidate in order to be interviewed and considered for the position. Posting may be filled after the initial 5-day posting period. Applicants who have left the UMPNC bargaining unit must include on their resume dates of past employment including months and years of service along with effort. Positions less than 20 hours/week may be combined. If you have questions regarding this posting or would like assistance with nursing opportunities, please contact Nurse Recruitment at (734) 936-5183. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes. Work Schedule Hours/Week: 20 Hours Shift/Hours/Days: Day Shift; includes weekends and holidays. Location: North Campus Administrative Complex (NCAC) This program is primarily considered an on-site position, there may be opportunities to work in a hybrid capacity depending on organizational policies and the evolving needs of the RN Answer Lines. Note: All new employees will be expected to float to a designated unit(s) in times of low census Union Affiliation This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment. Background Screening Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. U-M EEO Statement The University of Michigan is an equal employment opportunity employer.