Medical Assistant (MA) – PACE Program

Help older adults live safely and independently—one visit at a time.

Your clinical skill and compassion help our participants live with dignity, comfort, and confidence.

Join Blue Ridge Care and make a meaningful impact every day. As a Medical Assistant on our PACE team, you’ll support providers, participants, and families with timely, hands‑on care and exceptional coordination—ensuring each participant receives the respect and attention they deserve.

Our mission is simple and powerful: deliver extraordinary, person‑centered care through teamwork, empathy, and reliability. In our PACE clinic, you'll be an essential part of keeping care moving smoothly and safely.

About the Role

We’re seeking a Medical Assistant (MA) to support both the clinical and administrative needs of our PACE clinic. You’ll prepare exam rooms, assist with procedures, complete point‑of‑care testing, coordinate communications, support APP workflows, and ensure efficient clinic operations.

This position is primarily clinic‑based, with occasional support in the Day Center or for participant escort duties.

• Employment Type: Full‑time (or Part‑time/PRN if applicable)

• Schedule: Primarily weekdays; occasional adjustments based on participant needs

How You’ll Make a Difference

Direct Participant Care

• Take vital signs, administer vaccines, collect specimens, and perform point‑of‑care testing per provider orders.

• Assist APPs, physicians, and nurses with exams, procedures, and treatments—including nebulizer therapy.

• Complete participant check‑in/check‑out and ensure timely, accurate EHR documentation.

• Notify participants of normal lab results as directed by the APP/RN.

• Provide warm, respectful service that supports participant satisfaction and dignity.

Clinical Support to APPs (NP/PA) & Interdisciplinary Team

• Prepare charts with updated labs, imaging, and outside provider notes; flag urgent findings.

• Draft templated participant communications for APP/RN approval.

• Monitor clinic dashboards/inboxes and route high‑priority items to the correct clinician.

• Support medication workflows: prepare refill requests, gather PMP review data, upload controlled substance agreements (no independent prescribing).

• Manage referrals/authorizations: build complete packets, route for approval, upload final documentation, and track to closure.

• Conduct routine follow‑up calls to families for confirmations, information gathering, or clarification, following protocols.

• Coordinate specialty care by sending records to consultants and tracking receipt of recommendations.

• Assist with pre‑operative workflows, including retrieving forms, scheduling, and uploading documentation.

• Support admission/discharge processes by collecting AVS summaries, medication lists, and facility paperwork.

• Contribute to semi‑annual care plans by tracking referral completion and preparing updated packets.

• Assist with urgent walk‑ins by performing intake, documenting symptoms, and preparing rooms quickly.

• Provide administrative support including uploading documents, tracking overdue items, preparing draft forms (FMLA, transit), and monitoring immunization needs.

Clinical Support & Equipment Management

• Prepare exam rooms and instrument trays; restock and clean rooms per protocol.

• Complete basic maintenance on clinic devices (INR machines, glucometers, oxygen equipment) and escalate issues as needed.

• Maintain clinic and home‑care supply inventories.

• Label specimens and prepare them for courier pickup.

Administrative Excellence

• Support scheduling, referrals, and order management.

• Maintain vaccine logs, medication inventories, and refrigerator/freezer temperature records.

• Enter accurate, timely notes and documentation into the EHR.

What You’ll Bring

• Medical Assistant Certification or Registration (RMA or CMA).

  • If not yet certified: at least 3 years MA experience within the last 7 years and willingness to become certified/registered within 6 months of hire.

• 1+ year of experience with older adults (paid or volunteer).

• Primary care experience preferred.

• Strong communication, interpersonal, and customer service skills.

• Ability to thrive in a fast‑paced, team‑based clinical environment.

• Basic computer proficiency and comfort using EHR systems.

• A compassionate, dependable, participant‑focused mindset.

Schedule & Work Environment

• Primarily weekday schedule.

• May require occasional flexibility based on participant or clinic needs.

• Work includes extended periods of standing, walking, and hands‑on participant interaction.

• Clinic‑based with occasional Day Center or escort responsibilities.

Physical Requirements

• Ability to stand, walk, bend, sit, reach, climb stairs, and perform hands‑on clinical tasks.

• Ability to lift and/or move up to 50 lbs and push/pull up to 50 lbs.

• Adequate visual capabilities including close, distance, peripheral, and depth perception.

Working Conditions

• Medical clinic environment with potential emotional situations.

• Occasional exposure to bloodborne pathogens or other potentially infectious materials.

• Possible exposure to hazardous substances or waste, following safety protocols.

Why You’ll Love Working Here

At Blue Ridge Care, caring for our team is part of caring for our community. You’ll join a supportive, mission‑driven environment where your role is valued and your contributions matter.

• Competitive Pay + performance rewards

• Shift Differentials for evening and weekend shifts

• PTO and Paid Volunteer Time

• Comprehensive Health Benefits

• Tuition Reimbursement & Scholarships

• Peer Support & Mentorship

• 30% Thrift Shop Discount

• Growth Opportunities through the Blue Ridge Care 2030 Strategic Plan

Here, you’re not just part of a team—you’re part of a mission to deliver extraordinary care and improve life’s journey, today and for years to come.

 
Blue Ridge Care is a non-profit, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and patients served.