Nursing Jobs in Leicester, MA
$41,974.40 - $96,428.80 / year
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Exempt Hiring Range: $41,974.40 - $96,428.80 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations . Schedule Details: Sunday through Saturday Scheduled Hours: 40 hr hybrid position Shift: 1 - Day Shift, 12 Hours (United States of America) Hours: 40 Cost Center: 34000 - 7001 Hopkinton Urgent Care This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Under the direction of the Director of Operations, the Urgent Care Supervisor/LPN provides guidance and acts as a general resource to staff and providers at their location. The Practice Supervisor/LPN monitors employee activities, answers employee questions and provides support to ensure the employee has the tools needed to perform their job efficiently. They are responsible for ensuring that patient care is at the forefront at all times. As well, they are responsible for ensuring employees receive adequate break times to provide a caring and productive environment for the team. I. Major Responsibilities The main goal of this position is to ensure patient care is priority and to manage a team of employees by providing constant feedback and communicating the company’s goals. Some of their primary day-to-day responsibilities include: • Responsible for ensuring all supplies are available in exam rooms and read charts for each patient visit, ensuring all test results are in the chart. • Responsible for escorting and communicating with patients, confirming reasons of visit, verifying patient information and ensuring all documentation pertinent to the patient interview is included in chart. • Accurately perform vital signs, recognize normal ranges and communicate any abnormal readings to Provider, and document the chart. • Responsible for follow-up on patient calls related to prescription refills, test results, triage, and other medical questions, within nursing scope. • Coordination of testing or consultations ordered by Provider as well as ensure patient has appropriate paperwork, directions and necessary instructions for same. • Responsible for drawing blood as ordered by Provider using appropriate needles/methods, as well as following OSHA and MRPG protocols. • Administer medications, vaccines, and injections within LPN scope of practice. • Provide leadership to staff and set the standard for excellent patient care, aligned with nursing standards. • Facilitate communication among Providers, management and staff. • Ensure schedules are maintained for appropriate support of the operations and Providers. • Manage a team of front office employees and the workflow of employees, create team schedules and delegate tasks. • Responsible for blocking templates for unanticipated provider time-off, communicating with Practice Manager about changes. • Responsible for reviewing Kronos (time clock) punches and any variations, including overtime “OT”, escalating concerns and updates to Practice Manager. (May approve timecards in the future.) • Promote the strategic vision of the department and practice, meeting business goals, deadlines and ensuring performance standards are met. • As assigned by Practice Manager, provide ongoing training, in collaboration with designated trainer. Assisting with training and on-boarding of new hires to make sure they understand their role responsibilities. • As assigned by Practice Manager, may be involved in recruitment and interviewing, arrange office tours and provide their impression of candidate to Practice Manager. • Function as EPIC super-user to support team. • Perform general clerical duties (photocopying, faxing, mailing, emailing and filing) as required. • Ensuring compliance with state vaccine and medication administration guidelines, and nursing scope regulations / Board of Nursing standards. • Ordering of routine supplies within allowed budget. • Perform periodic audits of standard workflows and monitor the volume of work being performed, may recommend changes to workflow and implement once approved by Practice Manager. • Ensure that all HIPAA procedures are strictly followed. • Supervisor will notify the Practice Manager of facility issues, IT/Phone issues. May be responsible for handling/coordinating any appointments to correct. • Supervisor may be the first point of contact for patient concerns and will be required to follow-up with staff and gather details. Supervisor will escalate all patient complaints to the Practice Manager and/or Risk Management for resolution. • Perform project-based work as assigned by Director of Operations. • Supervisor will schedule monthly office meetings and participate in creating the agenda setting/presentation of workflows, etc. • Participates in professional development activities, as required. Competencies • Demonstrate agility, adapting to changes within the work environment but also allowing employees to work in the way that suits them best in performing their assignments. • Demonstrate an autonomous culture, being approachable for any questions from team and take ownership of their own responsibilities. Supervisor provides feedback as needed to employees. • Promoting an inclusive environment, ensuring opportunities are available to all employees, ensuring each employee has the required tools to be successful in their position or for potential growth within the organization. • Collaborative behavior, Supervisor should be receptive to feedback and input from their employees and peers. As well, be receptive to suggestions and direction from the Practice Manager. Always promoting a team environment. • Empathetic behavior, understanding employee and patient needs, while maintaining professionalism and boundaries. • Innovative behavior by displaying initiative and creativity in problem solving. Finding opportunities for improvement in efficiencies and effectiveness of the workflow and procedures, etc. • Motivating the team through building a professional rapport, leading by example. • Demonstrated competency of being a critical thinker in resolving problems. • Clinical judgment and prioritization skills. • Understanding nursing practice regulations. • Ability to oversee clinical compliance and infection control within nursing scope. Supervisory Responsibilities • Be knowledgeable of billing procedures and purchasing protocols. • Supervise and develop staff regarding service expectations, policies, procedures, products, systems and medical billing transactions. • Disseminate company information and discuss operational issues, as appropriate. • In collaboration with Practice Manager, provide feedback for performance appraisals and disciplinary notices. • Managing difficult situations with team members, at times de-escalate patient issues - providing them with a resolution within an acceptable time frame. • Maintain the highest level of confidentiality with all information obtained. • Comply with all department and company policies, procedures and regulations, for example: Code of Conduct, Compliance, Anti-Harassment, HIPAA policies and Patient Identification Program(s) and ensuring due diligence related to the accuracy of all transactions and interactions. • Act as backup for other team members. II. Position Qualifications License/Certification/Education: Required: 1. High School Diploma or G.E.D. 2. Current Licensed Practical Nurse (LPN) license in Massachusetts 3. CPR/BLS Certification Preferred: 1. Urgent Care or ambulatory nursing experience Experience/Skills: Required: 1. Minimum 1 year of nursing experience. Strong medical terminology, computer and keyboarding skills required, EPIC system, general patient care, (rooming patients, collecting vitals, performing point of care testing, injections/vaccinations, EKGs etc.), within nursing scope. Preferred: 1. 1 year Office Supervisor/Management experience, Microsoft Office, Phlebotomy. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible. $210,000 - $230,000 / year
Are you looking for a meaningful career caring for our communities most vulnerable populations? The Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford and the surrounding communities. We are a thriving and growing organization, and our team is expanding across sites to support this growth. As an employer of choice, the Health Center prides itself on its inclusive workplace environment which fosters teamwork, accountability and respect and supports the growth and development of each employee. We are an equal opportunity employer and embrace the richness of the diversity of our staff and community. You are a good fit for our team if you’re passionate about helping people live healthier lives and enjoy working in a supportive, team-based environment. Summary The Internal Medicine Physician is a member of the clinical practice team and works collaboratively with other staff members to provide high quality patient care according to the PCMH model. The Internal Physician will lead the care for their own diverse panel of patients. This Provider will manage chronic diseases and treat acute conditions in patients across the adult life span. Internal Medicine Physicians at Kennedy Community Health will have the opportunity to work in partnership with the numerous other disciplines offered at the health center including mental and behavioral health, pharmacy, Medication Assisted Treatment (MAT) program, Reproductive Health, Dental and Optometry. Essential Duties & Responsibilities Provides medical care to patients with acute medical problems, chronic illnesses, or requesting preventive health services. Examines patients, formulates diagnostic plans, and orders diagnostic testing. Interprets examination findings and test results and implements treatment plans. Provides medical care and performs procedures within the scope of reproductive/pregnancy health including IUD and Nexplanon insertions and removals, cervical examinations, and when appropriate providing prenatal care to pregnant patients. Determines the need for consultation and assists in medical care and treatment provided by other specialists. Participates in other care procedures according to training and demonstrated ability. Prescribes and assesses effectiveness of pharmaceuticals, other medications and treatment regimens as appropriate for patient’s medical conditions. Meets the Health Center’s annual productivity goal. Maintains and updates Electronic Health Records (EHR) in a systematic format and completes required documentation within 48 hours. Participate in after hours and Weekend call on a rotating basis according to the schedule assigned by the Medical Director. Required Qualifications Graduate of an accredited medical school (M.D., or D.O.). MA Board of Registration to practice medicine. Completion of an Internal Medicine Residency program. Board Certification in Internal Medicine (ABMS) within 1 year of Residency completion. Benefits $210,000-$230,000/yr All pay rates are subject to experience, licensure or certification, and location Generous time off package including 4 weeks of paid vacation, 11 paid holidays, 3 personal days, 5 sick days and 3 extended sick days. 32 hours of clinical time and 8 hours of administrative time that can be completed remotely Qualifies for the Federal and State Loan Repayment Programs Health Insurance plans starting on day-1 of employment. Employer pays 80% of medical insurance premiums Dental Insurance and Vision Insurance options Short-Term and Long-Term Disability paid 100% by employer Competitive Retirement Plan with company match CME Reimbursement $210,000 - $230,000 / year
Are you looking for a meaningful career caring for our communities most vulnerable populations? The Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford and the surrounding communities. We are a thriving and growing organization, and our team is expanding across sites to support this growth. As an employer of choice, our inclusive workplace environment fosters teamwork, accountability and respect and supports the growth and development of each employee. We are an equal opportunity employer and embrace the richness of the cultures of our staff and community. You are a good fit for our team if you’re passionate about helping people live healthier lives and enjoy working in a supportive, team-based environment. Summary The Internal Medicine Physician is a member of the clinical practice team and works collaboratively with other staff members to provide high quality patient care according to the PCMH model. The Internal Physician will lead the care for their own diverse panel of patients. This Provider will manage chronic diseases and treat acute conditions in patients across the adult life span. Internal Medicine Physicians at Kennedy Community Health will have the opportunity to work in partnership with the numerous other disciplines offered at the health center including mental and behavioral health, pharmacy, Medication Assisted Treatment (MAT) program, Reproductive Health, Dental and Optometry. Essential Duties & Responsibilities Provides medical care to patients with acute medical problems, chronic illnesses, or requesting preventive health services. Examines patients, formulates diagnostic plans, and orders diagnostic testing. Interprets examination findings and test results and implements treatment plans. Provides medical care and performs procedures within the scope of reproductive/pregnancy health including IUD and Nexplanon insertions and removals, cervical examinations, and when appropriate providing prenatal care to pregnant patients. Determines the need for consultation and assists in medical care and treatment provided by other specialists. Participates in other care procedures according to training and demonstrated ability. Prescribes and assesses effectiveness of pharmaceuticals, other medications and treatment regimens as appropriate for patient’s medical conditions. Meets the Health Center’s annual productivity goal. Maintains and updates Electronic Health Records (EHR) in a systematic format and completes required documentation within 48 hours. Participate in after hours and Weekend call on a rotating basis according to the schedule assigned by the Medical Director. Required Qualifications Graduate of an accredited medical school (M.D., or D.O.). MA Board of Registration to practice medicine. Completion of an Internal Medicine Residency program. Board Certification in Internal Medicine (ABMS) within 1 year of Residency completion. Benefits $210,000-$230,000/yr Disclaimer: All pay rates are subject to experience, licensure or certification, and location Generous time off package including 4 weeks of paid vacation, 11 paid holidays, 3 personal days, 5 sick days and 3 extended sick days. 32 hours of clinical time and 8 hours of administrative time that can be completed remotely Qualifies for the Federal and State Loan Repayment Programs Health Insurance plans starting on day-1 of employment. Employer pays 80% of medical insurance premiums Dental Insurance and Vision Insurance options Short-Term and Long-Term Disability paid 100% by employer Competitive Retirement Plan with company match CME Reimbursement $119,912 - $152,131.20 / year
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Hiring Range: $119,912.00 - $152,131.20 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations . Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. We are seeking a highly skilled and autonomous Nurse Practitioner (NP) to join our multidisciplinary cognitive neurology healthcare team. The Nurse Practitioner will conduct comprehensive health assessments and provide expert diagnosis and treatment for individuals, families, and communities experiencing actual or potential health problems. This role integrates clinical expertise with education, research, leadership, and consultation while collaborating closely with physicians and other healthcare professionals to deliver high-quality, patient-centered care in accordance with state practice guidelines and national certification standards. Major Responsibilities Perform comprehensive health assessments, including obtaining detailed patient histories, conducting in-depth physical examinations, and ordering/interpreting diagnostic tests. Analyze clinical data to determine health status and develop differential diagnoses. Formulate and implement patient-centered plans of care in collaboration with physicians and patients. Manage acute and chronic illnesses using established clinical protocols and modify treatment plans as needed to achieve optimal outcomes. Prescribe medications in accordance with state and federal regulations. Document patient care, monitor outcomes, and communicate findings with collaborating physicians. Provide patient and family education, including coordination of care during admission, transition, and discharge. Collaborate with interdisciplinary teams, consultants, and external agencies to ensure comprehensive care. Assist with procedures in the operating room and endoscopic settings as outlined in departmental protocols (role dependent). Participate in departmental responsibilities such as on-call coverage, weekend rotations, and quality improvement initiatives. Maintain delineation of clinical privileges and comply with credentialing requirements. Engage in ongoing professional development through continuing education, literature review, and departmental training. Specialty-Specific Responsibilities Ambulatory Care Nurse Practitioners Provide care aligned with specialty certification (e.g., OB/GYN, Pediatrics). Collaborate with physicians for complex cases. Maintain specialty certification and license-specific competencies. Complete practice guidelines with supervision physician Acute Care Nurse Practitioners Manage acutely ill patients and respond to urgent clinical needs. Formulate and adjust care plans under physician supervision. Provide care for patients with acute and chronic conditions. Critical Care Nurse Practitioners Perform advanced procedures including central line placement, arterial catheter insertion, lumbar puncture, paracentesis, and thoracentesis. Provide patient and family support during critical illness. Maintain division-specific competencies. Participate in telemedicine ICU (eICU) rotation. Standard Staffing Responsibilities Comply with all departmental policies, procedures, and safety regulations. Participate in meetings, conferences, and educational activities as required. Demonstrate commitment to quality improvement and evidence-based practice. Foster a professional, respectful, and inclusive work environment. Maintain reliable and predictable attendance. Perform other related duties as assigned. Qualifications Required Master’s or Doctoral degree from an accredited Nurse Practitioner program. National Nurse Practitioner certification in the appropriate specialty. Current Massachusetts Nurse Practitioner license. Eligibility for prescriptive authority (Schedules II–VI). Preferred 3–5 years of Nurse Practitioner experience. An equivalent combination of education and experience may be considered. Why Join Us Collaborative, physician-supported practice environment Opportunity to work across diverse patient populations and care settings Commitment to professional growth, education, and quality improvement Competitive compensation and benefits package All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible. $285,000 - $310,000 / year
Overview Join a Mission-Driven Team at Fallon Health Summit ElderCare! Position: SNFist (Skilled Nursing Facilityist) – PACE Program in WORCESTER, MA Salary Range: $285,000–$310,000/year, based on skills and experience. At Fallon Health, we don’t just offer jobs—we offer purpose. As part of our Summit ElderCare PACE program , you’ll be at the forefront of a growing, innovative model of care that helps older adults live safely and independently at home. If you’re passionate about quality over quantity , enjoy working in a collaborative interdisciplinary team , and want to make a real difference in the lives of frail elders, this is the opportunity for you. Work-Life Balance: Monday–Friday, 8-hour days with a flexible schedule , and an optional administrative day with no direct patient care . Patient-centered Care: See an average of 5 -6 patients per day Team-based Culture: Work alongside a dedicated interdisciplinary team of geriatric care professionals Mentorship & Growth: Benefit from strong peer mentorship and leadership support Mission-driven Work: Help frail elders avoid nursing home placement and live with dignity in the community "PACE is the future of elder care—and Fallon Health is leading the way. If you’re looking for a career where your time, expertise, and compassion truly matter, Summit ElderCare is the place to be." About us: Fallon Health’s Summit ElderCare® is a Program of All-Inclusive Care for the Elderly–PACE for short. PACE, an alternative to nursing home care, is a program that helps people 55 and older continue living safely at home. At Fallon Health, we believe our individual differences, life experiences, knowledge, self-expression, and unique capabilities enable us to serve our members better. We embrace and encourage differences in age, race, ethnicity, gender identity and expression, physical and mental ability, sexual orientation, socio-economic status, and other characteristics that make people unique. The Summit Eldercare skilled nursing facility physician is responsible for providing high-quality, participant-centered care to patients in skilled nursing facilities (SNFs). He/she will manage medically complex, post-acute and long-term care participants residing in Skilled nursing facilities. He/she will be responsible for initial and ongoing care at the assigned SNFs, optimizing participants’ health outcomes, in coordination with the SNF and Summit Eldercare Interdisciplinary team. Responsibilities Clinical care and oversight Review and cosign (when required) interdisciplinary documentation to ensure accuracy and regulatory alignment. Perform duties including, but not limited, to admission H&P, regulatory required physician visits, medications and treatment plans review, signatures on all orders and progress notes. Manage and coordinate treatment for participants with multiple chronic medical problems, acute/arising conditions, and complex medication regimens Lead and oversee all transitions, including hospital to SNF, ensuring timely and effective care Conduct daily or scheduled rounds in assigned skilled nursing facilities (SNFs) Collaborate closely with the SNF staff i.e. nursing staff, Director of nursing, rehab team, etc. Coordinate closely with the Summit Eldercare interdisciplinary team members Participate in daily SE IDT meetings and communications as needed to ensure effective, appropriate, and coordinated care Communicate effectively with participants, caregivers, facility staff and SE IDT members regarding patient goals, treatment plans and care transitions Build and sustain trusted relationships with SNF medical directors, Directors of Nursing, and key SNF clinical leaders to enhance care consistency and collaboration between SNFs and Summit Eldercare Maintain a regular, visible presence in each assigned SNF, promoting physician accessibility and adherence to PACE principles Partner with hospitalist, SE primary care provider and other team members, to support smooth transitions of care and reduce hospital admissions and readmissions Collaborate with SE team in meeting related utilization metric and MLR goals Regulatory compliance Ensure compliance with all CMS physician services requirements for SNFs, including required visit frequency, supervision requirements, medical oversight, and documentation standards When applicable, supervise advanced practitioners following state law and CMS regulations Document all physician visits and orders in compliance with SNF EMR standards and PACE documentation requirements. Participate in grievances reviews, when applicable, in collaboration with the SE team Review and co‑sign (when required) interdisciplinary documentation to ensure accuracy and regulatory alignment. Qualifications Education: Medical degree (MD or DO) from an accredited school of medicine License/ Certifications: MD or DO licensed in Massachusetts Board Certification in Internal Medicine, Family Practice, or Geriatrics (preferred) DEA certification 1+ year experience with frail or elderly populations Passion for team-based, patient-centered care Experience: 2-3 years’ experience in post-acute care, long-term care or geriatric settings Strong clinical skills in managing complex, frail patients with multiple chronic medical problems, preferably in a skilled nursing facility setting Knowledge in Skilled Nursing Facility (SNF) regulations and standards of care preferred Excellent communication and interpersonal skills Demonstrated ability to work effectively in an interdisciplinary team model, PACE model of care preferred Proficiency in using electronic medical records (EMR) Pay Range Disclosure: In accordance with the Massachusetts Wage Transparency Act, the pay range for this position is $285,000 to $310,000 per year , which reflects what we reasonably and in good faith expect to pay at the time of posting. Final compensation will depend on the candidate’s experience, skills, and fit with the role’s responsibilities. Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #P01 $78,873.60 - $141,980.80 / year
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Exempt Hiring Range: $78,873.60 - $141,980.80 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations . Schedule Details: Monday through Friday Scheduled Hours: 8:00 AM – 3:30 PM Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 35 Cost Center: 24050 - 3500 Radiology Diagnostic Union: MNA-HealthAlliance Leominster (Massachusetts Nurses Association) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Guides patients through the healthcare system from screening through diagnosis and follow up, by assisting with access issues, developing relationships with service providers and tracking interventions and outcomes. Promotes a positive work environment which emphasizes respect to our customers, patients, patients’ families, providers, caregivers, and other departments. Serves as a clinical expert in the care of these patients. I. Major Responsibilities: 1. Facilitates the entry of patients into the diagnostic and/or treatment system and coordinates their care including family involvement. Follows the patients throughout the continuum of health care services across multiple departments. 2. Assists patients in understanding their diagnosis, treatment options, recommended follow up and resources available. 3. Utilizes nursing process to comprehensively assess the patients’ physical and psychological sta-tus. 4. Evaluates progress of patients along the continuum and is responsible for professional and per-sonal modifications along with the healthcare team as appropriate. May assist with tracking of post care patients to ensure post treatment standards of care are met along with referrals. As necessary, ensures that patients receive clinical satisfaction surveys. 5. Coordinates and participates in multidisciplinary planning conferences, collaboratively assists with the development of patient summaries for use by care team. 6. Provides patient and family education across the continuum of care and facilitates symptom management. 7. Provides access to community resources and links to support services such as: social services, nutrition services, psychologist, pastoral care, physical therapy, rehabilitation therapy, financial counseling, pharmacy, and related organizations. May coordinate and participate in patient support groups with Social Workers. 8. Assists with tracking metrics and quality indicators for diagnosing and treating promptly and ef-fectively. May assist with production of relevant quality improvement reports. 9. Develop, implement, support and/or attend related programs/workshops/seminars/support services, etc. 10. Utilization and optimization of data systems to identify and triage patients and track data out-comes. 11. May assist with calls to Clinic and perform telephone triage within the scope of practice as a li-censed registered nurse. 12. May work across multiple campuses and settings. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures, and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. Bachelor’s degree in Nursing. 2. Current Massachusetts Registered Nurse licensure and registration. Preferred: 1. Masters Degree in Nursing. Experience/Skills: Required: 1. Minimum of 5 years nursing experience. 2. Excellent teaching, consultation, and customer service skills. 3. Excellent critical thinking skills. 4. Demonstrates leadership experience. 5. Excellent verbal and written communications skills. 6. Computer literate with knowledge of Microsoft Office products. Preferred: 1. Skilled with utilization of EMR and other software. 2. Experience with Project Management. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a patient care and office environment. ADDENDUM FOR NURSE NAVIGATOR CANCER CENTER ROLE Position Summary: Same. Major Responsibilities: Same Differences in Qualifications: License/Certification/Education: Required: 1. Breast Nurse Navigators require accreditation through NAPBC. Preferred: 1. Oncology Certification preferred unless a Breast Nurse Navigator. Experience/Skills: Required: 1. Minimum of 5 years oncology experience in specific disease site (breast, lung, GI, etc) and post-surgical nursing. ADDENDUM FOR NURSE NAVIGATOR PALLIATIVE CARE ROLE Position Summary: Same. Major Responsibilities: Same Differences in Qualifications: License/Certification/Education: Preferred: 1. Palliative Care Certification. Experience/Skills: Preferred: 1. Previous Palliative Care experience. ADDENDUM FOR NURSE NAVIGATOR ORTHOPEDIC CARE ROLE Position Summary: Same. Major Responsibilities – Differences if an APP is hired: 1. Responds to patient/family/provider issues and concerns in timely manner, including but not limited to writing prescriptions, interactions with post-acute care providers, obtaining imaging studies to identify possible complications, rounding on patient floors, and responding to tasks and triaging patient care or provider issues etc. 2. Develops relationships with post-acute care providers, including SNF, home health, inpatient rehab. Monitors patients' length of stay, condition, and is the point of contact for patient, family, and providers to assist in ED and readmission avoidance. 3. Assists in the development of clinical pathways and consistency of the care provided by our providers. Differences in Qualifications for All Staff: Experience/Skills: Preferred: 1. 2 years of previous Orthopedic care experience. 2. Previous experience with risk-based episodes of care. ADDENDUM FOR NURSE NAVIGATOR ENDOSCOPY (BUNDLE) CARE ROLE Position Summary: Same. Major Responsibilities – Differences if an APP is hired: 1. Responds to patient/family/provider issues and concerns in timely manner, including but not limited to writing prescriptions, interactions with post-acute care providers, obtaining imaging studies to identify possible complications, rounding on patient floors, and responding to tasks and triaging patient care or provider issues etc. 2. Develops relationships with post-acute care providers, including SNF, home health, inpatient rehab. Monitors patients' length of stay, condition, and is the point of contact for patient, family and providers to assist in ED and readmission avoidance. 3. Assists in the development of clinical pathways and consistency of the care provided by our providers. Differences in Qualifications for All Staff: Experience/Skills: Preferred: 1. 2 years of previous Endoscopy care experience. 2. Previous experience with risk-based episodes of care. ADDENDUM FOR NURSE NAVIGATOR NEUROLOGY CLINIC ROLE Position Summary: Same. Major Responsibilities: Same. Differences in Qualifications: License/Certification/Education: Preferred: 1. Certification in Neurosciences. 2. Ambulatory Nurse or other ANCC certification. Experience/Skills: Preferred: 1. Experience in acute care and/or other Neurological disease specific conditions. ADDENDUM FOR NURSE NAVIGATOR STROKE ROLE Position Summary: Same. Major Responsibilities: Same. Differences in Qualifications: License/Certification/Education: Required: 1. Must have a minimum of eight hours of education per year on cerebrovascular disease and stroke. 2. Must obtain NIHSS and mRS certification within one month after start date. 3. Must obtain SCRN certification within 18 months after start date. Experience/Skills: Preferred: 1. Experience in acute care and/or other Neurological disease specific conditions. 2. Ambulatory Nurse or other ANCC certification. ADDENDUM FOR CHRONIC OBSTRUCTIVE PULMONARY DISEASE (COPD) ROLE Position Summary: Same. Major Responsibilities: Same. Differences in Qualifications License/Certification/Education: Required: 1. Bachelor’s degree in Nursing. 2. Current Massachusetts Registered Nurse licensure and registration. Preferred: 1. Master’s degree. Experience/Skills: Required: 1. Experience working with patients with COPD and asthma diagnoses, educating them in disease management, self-education in medication management and lifestyle changes. 2. Experience helping patients navigate the health care system in managing anxiety and depression related to chronic pulmonary disease. Preferred: 1. Experience triaging patients with pulmonary exacerbations (across post-acute care settings) with PCPs and pulmonologists to avoid ED visits and hospitalizations or readmissions. 2. Familiarity with Better Breathers Clubs to support COPD patients post discharge from hospital or post-acute SNF or inpatient rehab facility to help with ongoing education and emotional support in the community. Familiarity with smoking cessation programs and group support options, net-working opportunities for patients living with chronic lung disease. 3. Familiarity helping adults better manage their asthma by using programs such as Breathe Well, Live Well: The Guide to Managing Asthma at Home and Work as a tool to educate and empower patients to take control of their asthma. ADDENDUM FOR PRIMARY CARE FIRST AND POST-ACUTE CARE ROLE Position Summary: Same. Major Responsibilities Same. Differences in Qualifications License/Certification/Education: Required: 1. Bachelor’s degree in Nursing. 2. Current Massachusetts Registered Nurse licensure and registration. Preferred: 1. Master’s degree. Experience/Skills: Required: 1. Experience working with Medicare or attributed PCF / UMMACO beneficiaries with a mix of behavioral health conditions and multiple chronic conditions, assisting with medication review and reconciliation as they transition from one care setting to the next, educating them in disease management, self-education in medication management, recommending referrals to SUD/OUD addiction coaching or bridging clinic as needed 2. Experience helping patients navigate the health care system to obtain appropriate behavioral health services, psychiatric consults, access to therapy, guidance in managing anxiety and depression related to chronic disease (e.g. CHF, CKD), provide guidance in end-of-life care, recommend referrals to palliative care and hospice based on eligibility and suitability Preferred: 1. Experience triaging patients with multiple BH / SUD and medical co-morbidities across acute and post-acute care settings with PCPs and specialists (e.g. cardiologists, nephrologists, endocrinologists, urologists, neurologists, psychiatrists, therapists) to avoid ED visits and hospitalizations or readmissions 2. Provides education, information, and referral to specialized intervention programs, including but not limited to substance abuse detoxification, psychiatry consults, cardiac and pulmonary rehabilitation and wellness and prevention services. Advocates and works to resolve problems of patient access to these services. Follows up with patients to complete and evaluate social service referrals, working with medical and mental health providers as well as community service agencies to develop alternate plans when indicated 3. Establishes and maintains effective working relationships with community resources and agencies (HHAs, Hospices, community-based palliative care programs, mental health clinics, other CBOs) through telephone, electronic and/or direct contact. ADDENDUM FOR NURSE NAVIGATOR TB/HARM REDUCTION ROLE – OP NORTH AREA Position Summary: Same. Major Responsibilities Same Differences in Qualifications License/Certification/Education: Preferred: 1. Experience in community settings treating TB, HIV, or Sexual Transmitted infections. Experience/Skills: Required: 1. Same. ADDENDUM FOR NURSE NAVIGATOR IN NUCLEAR MEDICINE AREA Position Summary: Guides patients through the healthcare system for Nuclear Theranostics within Nuclear Medicine. Provides guidance for treatment, support, and follow up, by assisting with access issues, developing relationships with service providers and tracking interventions and outcomes. Promotes a positive work environment which emphasizes respect to our customers, patients, patients’ families, providers, caregivers, and other departments. Serves as a clinical expert in the care of these patients. Major Responsibilities 1. Point of contact for Theranostics. Responsible for coordination of care with other specialties such as Radiation Therapy, Radiation Oncology, and Cancer Center. 2. Facilitates the entry of patients into the diagnostic and/or treatment system and coordinates their care including family involvement. Follows the patients throughout the continuum of health care services across multiple departments, as it pertains to the theranostic treatment plan. 3. Responsible for Prior Authorization of treatment plan and associated imaging. 4. Orders radiopharmaceutical directly through supplier and communicate any changes as appropriate. 5. Maintain radiation safety training/awareness and triage phone calls regarding concern for exposure/contamination. 6. Support a training program for caretakers (internal and external) who need to be aware of these patients in our community. Differences in Qualifications License/Certification/Education: Same Experience/Skills: Required: Same. Preferred: 1. Previous experience in a Nurse Navigator position. 2. Previous clinical experience in Oncology. 3. Knowledge of radiology/radiation safety. ADDENDUM FOR NURSE NAVIGATOR IN HEART FAILURE DISEASE MANAGEMENT AND STRUCTURAL HEART PROGRAM Position Summary: The Nurse Navigator is a member of a team that specializes in managing advanced heart failure/structural heart patients and the role is to support the medical team in providing highly specialized care . Works with inpatient Heart Failure and Structural Heart Team to identify patients and includes coordination of patient care across the continuum of care including: inpatient, outpatient, LTC, hospice, palliative care, and home care. Major Responsibilities – Same except for these additions: 1. Responsible for remote monitoring surveillance (HeartLogic and CardioMEMS) as necessary. 2. Develops and maintains patient database accurately, and able to interpret and analyze data to spot trends in care. 3. Provides education to staff and affiliated providers about Heart Failure Disease Management and Structural Heart Program. Differences in Qualifications: Experience/Skills: Required: 1. Minimum of 3 years of Cardiology RN experience. 2. Ability to work in a strong team environment. 3. Excellent assessment and documentation skills. Proficient and accurate in documentation. Preferred: 1. Previous experience with Epic. ADDENDUM FOR NURSE NAVIGATOR IN INTERVENTIONAL RADIOLOGY Position Summary: Same. Major Responsibilities, other than responsibilities listed in main part of JD. 1. Assist with optimization of patient’s pre-procedure including medication review/holds, chart review, pre-procedure clearance, and post-procedure navigation. Differences in Qualifications License/Certification/Education: None Experience/Skills: Required: 1. Minimum one year experience in surgical/procedural service line (eg. IR, vascular surgery). ADDENDUM FOR NURSE NAVIGATOR RADIOLOGY BREAST CENTER Position Summary: Functions as an extension of the Radiologists within the Mammography division by assisting with process tasks, regulatory data entry and monitoring, and other duties to assist with Provider workflow. Major Responsibilities: 1. Assist with advanced imaging pre appointment coordination and patient Medical Record evaluation to determine appropriateness for procedure. Differences in Qualifications: Experience/Skills: Preferred: 1. Previous experience in a Nurse Navigator position. . 2. Radiology background. 3. Experience with Breast Imaging or Breast Oncology Care. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.