clinical operations manager jobs

Universal RN

$41.73 - $54.28 / hour

The Universal RN (Registered Nurse) provides skilled nursing care in accordance with InnovAge policies, clinical standards, and all applicable regulations. This universal role supports participants in both clinic and in-home settings (as assigned), partners with the interdisciplinary team (IDT) to develop and execute individualized Plans of Care, and supports safe, efficient care delivery for frail and elderly participants. Physical presence at an InnovAge center and/or participant home is essential to performing the duties of this role. Essential Functions & Responsibilities Clinical Care & Care Coordination Perform comprehensive assessments, reassessments, and ongoing monitoring to identify needs, changes in condition, and appropriate level of care; update Plans of Care accordingly. Implement provider orders (MD/DO/NP/PA), including administering medications, treatments, wound care, and other skilled nursing interventions. Triage participant and staff calls to determine priority and route/escalate appropriately. Provide medication administration, reconciliation, and training in self-administration for non-scheduled medications; monitor and promote adherence. Educate participants and caregivers/families on conditions, medications, equipment, safety, and disease management. Schedule and coordinate outside specialist visits, diagnostics, and hospital admissions as needed; arrange transportation when applicable. Observe, record, and promptly report participant condition and response to treatments/medications to providers. Participate in IDT meetings, family conferences, and case reviews; contribute to the development and adjustment of Plans of Care. Complete timely, accurate documentation in the medical record; meet all agency and regulatory charting, reporting, certification/recertification, and discharge summary requirements. Support utilization review, peer review, and quality management activities as assigned. Setting-Specific Responsibilities: Clinic (Center-Based): Prepare, stock, and maintain exam and triage rooms; ensure availability of required supplies and materials. Assist with participant examinations, testing, and treatments performed in the clinic. In the absence of the Nursing Services Director/Clinic Nurse Supervisor, supervise clinic staff and support overall clinic workflow. In-Home Services: Provide skilled nursing care in the participant’s place of residence; deliver preventive, restorative, and rehabilitative nursing procedures. Determine type and amount of nursing care needed for each participant and coordinate with Home Care resources. Supervise LPNs at least every 30 days and HHAs/CNAs at least every 14 days (or per regulatory requirements); provide teaching and competency reinforcement. Supervises unskilled care every 90 days. Conduct supervisory visits, care conferences, and periodic participant/caregiver check-ins; trend data and collaborate with the Home Care Manager and Nursing Services Director to ensure quality care delivery. Safety, Compliance & Operations Adhere to InnovAge policies and all applicable federal, state, and local regulations (e.g., HIPAA, OSHA, infection prevention, medication safety, scope of practice). Use PPE and follow standard, transmission-based, and universal precautions. Participate in on-call, after-hours, and holiday coverage as assigned. Support continuous improvement, patient safety initiatives, and cost stewardship. Comfort Care • Develop EOL (end of life) documentation, forms, standards, and protocols • Conduct initial EOL assessments of participants to determine their individual needs and coordinate a plan of care. • Provide decision-makers with care options and resources to aid them in making difficult decisions in the best interest of the participant. • Educate family members about the end-of-life process and ensure they receive the "Caregiving at Life's End" manual. • Provide psychosocial support to participants and their families, including coping and bereavement resources in collaboration with the Social Work department. • Inquire about participants' and families' spiritual needs and call upon appropriate resources. Other duties as assigned Will as required, coordinate necessary tasks related to the center operation, as directed by leadership Travel Requirements Based on assigned home care assignments Qualifications Required Current, unrestricted Registered Nurse (RN) license in the state of practice. Current First Aid and BLS certifications from American Heart Association and/or American Red Cross (required prior to hire). 1+ year experience working with frail or elderly populations. For assignments that include in-home care: personal transportation, valid state driver’s license, acceptable driving record, and auto insurance as required by law. Preferred Bachelor’s degree in nursing Certification as a Gerontological Nurse Minimum of 2 years of health care experience with emphasis in geriatrics, with at least one year being an EGL/Hospice. Experience and knowledge of supportive/bereavement counseling techniques, strategies and available resources and the ability to apply/inform family members and/or caregivers. Experience with conducting end of life assessments and developing appropriate plans of care (POC). Bi-lingual-Spanish, Russian, Punjabi or Hmong is a plus InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. $41.73-$54.28 Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Attention Florida Applicants This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge. Fraud Disclaimer InnovAge is committed to maintaining a safe, transparent, and respectful hiring process for all candidates. Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @innovage.com. At no point in our hiring process will InnovAge: Request payment from candidates for equipment, background checks, onboarding, training, or any other employment‑related purpose Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems If you receive a message claiming to represent InnovAge that does not align with the above, it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information. If you believe you have been contacted by someone misrepresenting InnovAge, please report the activity to HRAnswers@innovage.com or apply directly through our official career site to ensure the opportunity is legitimate. Your trust matters to us, and we appreciate your interest in joining InnovAge.