jobs in Georgia

Nursing Jobs in Georgia

CNA Client Experience Specialist in Covington and Conyers

Right at Home East Atlanta Covington, GA

Client Experience Specialist (Quality Assurance CNA) Reports To: Client Care Coordinator Department: Client Care FLSA Status: Non-Exempt Employment Status: Full-Time Pay: $22.00 per hour Position Summary At Right at Home East & South Atlanta, we believe exceptional home care begins with exceptional client experiences. The Client Experience Specialist serves as the field representative of our Client Care Department, ensuring every client receives compassionate, high-quality, personalized care that exceeds expectations. This Certified Nursing Assistant (CNA) serves as the “boots on the ground” for the agency by conducting in-home Quality Assurance visits, evaluating the client experience, supporting caregivers, identifying changing client needs, and ensuring our care plans are being delivered with excellence. Working closely with the Client Care Coordinator, this position plays a vital role in improving client satisfaction, increasing client retention, identifying opportunities for additional services, and strengthening relationships with clients, families, and caregivers. Essential Responsibilities Client Experience Conduct scheduled in-home Quality Assurance visits. Build trusting relationships with clients and families. Ensure every client receives compassionate, respectful, person-centered care. Verify that care is meeting or exceeding client expectations. Identify concerns before they become complaints. Reinforce the Right at Home culture of caring during every visit. Gather client compliments, testimonials, and success stories when appropriate. Quality Assurance Complete the agency Quality Assurance Form during every home visit. Observe caregiver performance. Verify care plan compliance. Evaluate the overall client experience. Monitor home safety. Observe changes in the client’s physical, cognitive, emotional, or environmental condition. Document findings accurately and submit documentation promptly. Report concerns immediately to the Client Care Coordinator. Client Needs Assessment & Service Growth Observe for changes in client condition that indicate increased care needs. Identify opportunities to safely increase hours or expand services based on client needs. Educate clients and families on additional services that may improve safety, independence, and quality of life. Communicate recommendations to the Client Care Coordinator for follow-up. Assist with implementing approved care plan changes. Document all recommendations for increased services within the Quality Assurance visit report. Caregiver Support & Coaching Encourage caregivers through positive recognition. Reinforce agency standards and best practices. Coach caregivers on customer service and professionalism. Demonstrate proper care techniques when appropriate. Assist in supporting newly assigned caregivers. Promote caregiver engagement and retention through positive field support. Client Retention Identify dissatisfaction before it results in client loss. Strengthen relationships with clients and families. Follow up on previously identified concerns. Ensure concerns are resolved promptly. Help create memorable client experiences that promote long-term retention. Communication Maintain timely communication with: Client Care Coordinator Director of Operations Scheduler Compliance Manager Registered Nurse (when clinical concerns arise) Office Team Documentation Complete accurate documentation for every visit, including: Quality Assurance Form Client observations Caregiver observations Home safety findings Service recommendations Care plan concerns Client compliments Follow-up action items Opportunities for increased services Qualifications Required Current Georgia Certified Nursing Assistant (CNA) Certification Valid Georgia Driver’s License Reliable transportation Current automobile insurance CPR Certification, Update TB Test Excellent interpersonal skills Strong customer service skills Professional communication Ability to work independently Strong organizational skills Ability to maintain confidentiality Preferred Home Care experience Dementia care experience Customer service experience Coaching or mentoring experience Excellent documentation skills Physical Requirements Frequent driving throughout the service area Ability to lift up to 50 pounds Ability to bend, squat, kneel, and assist clients when appropriate Ability to navigate stairs and various home environments Why You’ll Love Working at Right at Home East & South Atlanta We believe that caring for our employees allows them to provide exceptional care to our clients. We Offer Competitive pay starting at $22.00 per hour Mileage reimbursement for approved business travel Flexible scheduling Paid Time Off Smart Choices ICHRA Health Benefit Dental Insurance Vision Insurance Company-paid Life Insurance 401(k) Retirement Plan through ISOLVED/Transamerica Ongoing education and professional development Supportive leadership team Career advancement opportunities Employee recognition programs Purpose-driven work that changes lives every day Opportunity to build lasting relationships with clients and families A positive, collaborative culture where your voice matters Our Promise At Right at Home East & South Atlanta, we are committed to helping people remain safe, independent, and comfortable in their own homes. Every visit is an opportunity to improve someone’s life, support their family, and deliver the highest standard of care. If you are a compassionate CNA who enjoys building relationships, solving problems, coaching others, and making a meaningful difference in the lives of seniors and adults with disabilities, we would love to have you join our team. Right at Home is an equal opportunity employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.